
Can I get some advice as I need urgently to get access to my funds to help with my parents and me moving house in 2 weeks and support team are doing nothing.
Basically 2 days ago I placed a 10 pound deposit into Ladbrokes casino for the World Cup just for fun via bank transfer and instantly I had a text from NatWest saying they have locked my account and that this is a fraudulent payment and I’m at risk so I rang customer service expecting the issue to be resolved pretty quickly but they are treating me like a criminal. I work for a supermarket in uk(co-op) and they’re even questioning me on that saying my work payments look unusual but that’s because I work part time and some months get much more overtime etc. I have been upfront and honest about every question possible but they are asking me about transactions months ago that I can’t remember now and obviously without access to my online banking or app I can’t check these things. Even questions about how long have I been subscribed to Netflix etc I give them a rough estimate and told them honestly I’m not sure. They have put the phone down on me 3 times and even just been flat out rude. I need this situation resolved as soon as possible as we are moving in 2 weeks time and I said I’m gonna help my family out with money for Things and I can’t even go buy myself food or anything and I’m worried about my wages not going through now because of this. I know to visit a branch I’d need to have ID, debit card, utility bill/ proof of address I don’t pay any actual bills in this house I just transfer money to my mother to help out so they’re not in my name so I’m confused on how I’m going to get this resolved when all the phone calls I’m getting nowhere and being treated like a criminal when all I done is do a little 10 pound bank transfer. Just wondering if anyone has had this situation before and how they resolved it. I spoke to a live chat agent on what’s app and the guy was helpful and said if he had the power he would be able to resolve the situation in a second so I’m confused on why when I get through to the people who have the power I’m just hearing comments about my speech and questions if I suffer from mental health issues etc instead of actually fixing this problem. Hell I’d even pay a fee right now just to get it all unlocked because I have a lot of savings in there from work and it’s really stressful.