Customer First & Last Name on Checks and Receipts
Hello everyone,
I have finally found somewhat of a solution to what we all dread as service industry related false disputes and chargebacks. I own and operate a nightlife venue in Las Vegas and we've had a decent track with fighting disputes and chargebacks throughout the past and not a crazy amount compared to Atlanta, GA comparibly to my past experience.
We have found a root solution to our problem (however little it may be) As a nightlife venue we've upgraded our door security SOP and protocols as well as upgraded our hardware to include an extensive scanner that forensic scans any identification as well as attaches a picture of the guest to scans. The only wall we are running into currently is cross referencing these scans to the individual who paid for the check and is now disputing through their bank.
I've used multiple widely known POS systems in the past that attach a customer's name to the receipt upon chip/dipped payments. Clover also does this. I've been racking my brain to find a solution without having to go a manual route and making servers always swipe to attach a tab name to the check. I see that Toast has the ability to do this but solely on takeout and delivery. Is there a way to automate this to dine in orders? I need a hand. If we can cross reference our scans to the name of the guest appearing on receipts banks will have no way of denying our challenge without detailed proof on their customer's end.