Hello. this is a shift i worked, made this much plus tips. why is it showing up that i didn’t make any tips at all? i worked alone this day pretty much. i’m getting really pissed off and confused. this place sucks to work at but i’m here because it gets the bills paid.
Hi there, sorry if its a confusing title. Essentially im trying to figure out to link my glass pours to my bottles so when I do inventory I dont have to do the math of how many glass pours equals how many bottles. Any tips?
Don’t tell they are the best. The most common complaint is the hardware troubleshooting. I used to be an independent ISO and I hear this common from toast merchants. Contracts are crazy and I don’t think everyone gets the < 2-2.4% processing fee rate.
I’m curious if it is the offline feature. Anyone know if it authorizes the card or just stores in the device?
Why else are you using Toast?
My business uses Toast and there is a glitch when customers use reward points for online orders. It is forcing me to give refunds back to the customer that isn’t due to them. The subtotal isn’t correct on the receipt and the discount is usually almost twice the amount of their actual rewards amount. The engineering team hasn’t reached a solution or even reached out after almost 2 weeks of waiting for a resolution. On the receipt attached it made me refund the customer $7.65 but the numbers do not add up correctly on any of the line item totals. And when you refund the customer so you can close the ticket, the refund never shows up on the refund report. So Toast is keeping money that isn’t theirs.
Anyone else seeing issues with their card readers? They work for tap and insert, but the swipe function is just not being recognized by Toast. Swipe test passes in the Card Reader Support utility.
Seeing this pop up at multiple locations, so I'm finding it difficult to believe all of our card readers are failing at once.
Ive got an extra screen in the office and on the end of the line. Anyone else get this? Just sucks they have my payroll and credit cards processing too. Is the yearly cost of toast worth it anymore ?
If a customer is missing an item, or something is wrong, I can't adjust payment on these orders like how I can with other orders. I can send a gift card but sometimes the guest wants the cash back if they're just missing a drink or something. These mistakes don't happen often, but they're problematic when they do and it's not really possible for me to get on Toast customer service anytime there's an issue and try to resolve it over the phone.
Anybody have a better solution here?
Local taxes are obviously not 18%. Is there a hidden service fee?
There are a ton of updates to share this month. Check them out below:
Included for all
Updates available to all Toast POS customers^(1)
What’s new with Toast IQ
Toast IQ is your extra set of hands, helping tackle the little tasks cluttering your to-do list.
Want to try our latest Toast IQ features before they officially launch? Join our early access program to test new tools designed to help you get hours back every week and run your business with clarity. Ask me how to unlock early access!
Get line-down-the-block busy.
Updates designed to bring in more customers.
Front- and back-of-house operations
Updates designed to help run busy – smoother operations, happier teams, and happier guests.
Run your business with confidence
Updates designed to help you spend less time in the back office.
Improve the guest experience
Updates designed to improve the ways guests interact with your business
p.s. let me know what you think about this format!
^(1) Updates available to all Toast POS customers in the United States.
^(2) Based on a 2025 Toast x Coke pilot with 440 test locations in the Northeast measuring Coke Beverage Sales Lift in online ordering channel after receiving menu optimization. Lift was calculated using an 8-week pre/post comparison of test group versus a control group.
I’m sure most people whose subscriptions were up for renewal encountered this message. I’ve been using Toast for the past five years for a pizza restaurant, and while it has its drawbacks, I still like it.
However, I’m hesitant to commit to another two-year term just in case I decide to switch to another platform. Their pricing for a small pizza shop is quite expensive, at $450 per month.
Are there any other better options available? Should I just sign another two-year contract and pay the $450 per month that includes all the integrations, marketing, kiosk, software, and so on?
How do I keep my printer from printing anything until a payment has been processed? It prints a small receipt with the order on it once that says ***food*** when I hit the pay button, but before a card or payment is processed. Is there any way to keep it from printing until payment has been processed? Thank you in advance.
Hey all,
We currently use HotSchedules, but are looking for a more affordable option and was looking for some pros and cons between 7Shifts and Sling.
How would I go about adding, say, a 5% fee for our catering dept for something like a decorating fee, or something like that. Right now we do a flat fees 10 to 20 people $xx, 20 to 30 people $xx, and so on, but I'd much prefer to do a percentage.
We are a high volume restaurant that offers happy hour. We used to have a dedicated menu for happy hour food and happy hour beverages but we recently (~5ish months) changed to our default menus and add an automatic discount that is applied to eligible items, within the happy hour times/ days. This has cut down on having an extra 4 full menus, including a second menu of 40 draft beers that have rotations.
The problem we are facing is we do have instances where the happy hour discount is applied twice. For our wine, happy hour is half priced bottles, so a 50% discount is applied when the item is sent. However, randomly, when the guest is ready to check out, every single item that had a happy hour discount applied to it will have a second or third discount applied, resulting in a free bottle of wine or even a negative balance due, in the instance of wine.
Toast has not given me an answer as they have not been able to recreate the issue, even when we show proof on our side, and even though it happens at least 2-3 times every shift. Does anyone know what causes this to happen or a way to prevent it without just taking out the entire happy hour system?
Bar/restaurant owners and managers that are doing a lot of liquor and martinis, bourbons, ect how do you have your drink menu set up for ordering?
For some reason, it’s been driving me nuts I get it down and I feel like there’s a better way to do it. I need some examples of how your menus are set up
Thank you!
In our old POS we were able to hide items that could only be accessed by swiping a manager card. Is there a way to do that in Toast? Or similarly hide an entire menu screen? I asked Toast Support and they outright told me it wasn't possible but I'm hoping some knows a workaround?
I get these emails periodically that states they’ve noticed suspicious rewards activity.
When I search for the account number listed on the email it tells me no account exists.
I even did a search for 7 days of rewards activity and looked at every account number and didn’t find anything that matched.
Anyone have this happen?
Hello! Tough one here- I have a customer who had a buyout and paid with a rewards card. They did not get the rewards since the sale showed as "other' on their receipt instead of "dining" They want me to change this, and repeated attempts at Help with Toast went no where.
This isn't internal sales category, but the billing category.
FWIW we have been open for a loooong time and have never had this come up! Thank you for any help, this customer is being extremely rude and aggressive about this.
Status says all things are operational but I keep getting an error from it.