I’m away on vacation and one of my team members thought it would be easy to swap a Pinter that was having intermittent issues.
We have 3 kitchen printers, 2 are the old epson u220 and one toast printer. (Pizza, Dinner,salad) The toast printer (salad) was the one experiencing issues, it was replaced with a new toast printer (I really dislike the newer toast printers but that’s another topic).

Worked ok at first but then after 10 mins tickets were skipping the pizza printer all together and going to the salad station (back up printer for pizza is dinner, so this made no sense).

Team member was on phone for two hours with toast CS and got nowhere. I was trying to troubleshoot from the beach 500 miles away.

Our printers were always set up with static IPs from the beginning, so I tried to set the new salad printer that way and it would not work. Maybe because I wasn’t at a terminal? I was thinking maybe dynamic IP assigned the printer the same IP as the pizza printer. It was going back and forth to which printer was showing offline.

Our other location who has had toast the same timeline as us has the newer toast printers and theirs are set to dynamic IP.

I’m not sure if I should stick with static Ip or mix and match or go with all dynamic IPs.

It’s been a real pain to try and figure this out from vacation and I’m really frustrated that Toast CS was so useless.

Hey guys so I just set up the integration as of last week. My problem is that I dont want my uber page to use the same menu/items from my POS. some items we have labeled as “N, B, etc.” in order for us to differentiate some food items that have similar fillings. This makes it easier for our cooks. Is there a way to make the menu on uber not sync with toast but still be integrated so we’re receiving the toast orders directly to the kds system?

I figured just editing the whole menu on uber would he fine but it notified me with “any new data uploaded will sync to uber eats and refresh it”.

Jenni here with the latest feature enhancements. Let me know if you like this format for the updates or if you need any links to learn more about an update!

Included for all

Updates available to all Toast POS customers^(1)

Personalization shouldn’t stop at the host stand. Now Resy guest insights, dietary notes, and VIP status flow directly into Toast Digital Chits on your POS screens. Empower your staff to deliver exceptional hospitality at every table.

Eligible Toast customers can get the first 6 months of their standard monthly subscription fees free after they sign up^(2) . Terms and conditions apply.

Arriving Now: AI-Powered Toast Ordering on Google Maps
Your Toast system is officially synced with the new Ask Maps integration in Google Maps. And the best part? There’s zero setup required on your end. When diners look for local recommendations on Google Maps with the new Ask Maps feature, Toast helps your restaurant be right where they need it. We’re even funding demand ourselves, giving your guests $5 in Toast Cash on their next order of $30+^(3) to keep them coming back. 

Get line-down-the-block busy.

Updates designed to bring in more customers.

• Guest analytics: See how your website visits drive real growth with Guest Analytics for Toast Websites No more guesswork — understand your site visitors, where they came from, and how audience trends connect to orders and revenue. Now live for every Toast Websites customer in Toast Web.
• Campaign insights: Designed to provide access to deeper insights into your marketing performance with enhanced engagement metrics for social, email, and SMS campaigns. These updates are designed to help you better understand campaign results through detailed sales breakdowns and direct attribution ties.
• Saved templates: Streamline your workflow by saving any email campaign as a custom template for future use. This new feature can help you maintain brand consistency and can help reduce the time spent creating your recurring newsletters or promotions.
• Tiered rewards: Designed to help boost guest engagement by offering up to four reward tiers, including both points-based free item rewards and discounts. This added flexibility often helps guests work toward the specific rewards they value most.

Front- and back-of-house operations

Updates designed to keep busy operations running smoothly—for happier teams and guests.

• Join the waitlist for our new Dual Pricing beta in Test Kitchen to explore how this feature can help you manage your processing costs. Sign up today in Test Kitchen for the opportunity to access Dual Pricing as we expand our beta program.
• Manage your guest database with greater flexibility: Remove email addresses from guest profiles. This update can help you maintain accurate records and respect guest preferences directly within your system.
• Empower yourself with the insights and tools needed to motivate your team: Track employee performance and spark friendly competition that turns high-pressure rushes into staff wins. Toast restaurants running menu item contests drove an average 10% total sales lift^(4) on featured items.
• Transition your kitchen to the New KDS Grid View: Our new self-migration tools help you to track device status and help remotely update compatible KDS devices at your convenience. Visit your Kitchen Overview Report to manage your upgrade and access a helpful guide on the new view.
• Help analyze kitchen operations with Kitchen Data API: Included with Restaurant Management Suite Pro. Use Kitchen Fulfillment Data to generate custom reports designed to help your team spot trends, identify operational bottlenecks, and make more informed decisions**.**
• Toast Hybrid Delivery Early Access: Designed for restaurants seeking added flexibility with Toast Delivery Services^(®️) and first-party orders, this program lets you test using in-house drivers alongside third-party delivery networks to route orders based on customized preferences.
• Manage your floor and reservations from your computer with the new Toast Tables desktop app. This update brings the host-app functionality you rely on—including Flow View and server assignments—directly to your back-office computer.
• Toast Kiosk: Now supports enhanced accessibility features, including a screen reader and integration with external devices, to help create a more inclusive guest experience. For more information on how to set up these features, please refer to our user guide.

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^(1)  Updates available to Toast POS customers in the United States.

^(2) Toast and Resy Offers Terms and Conditions

^(3) To qualify for the promotion, the order placed must be $30+ and the guest must pay online via express checkout. 

^(4) Based on Toast internal data from 96 menu item contests conducted between February and June 2026, reflecting a weighted average of percentage increases in featured items sold and sales dollars. Individual results will vary.

Hi! Hoping someone can help with me here, whether it's the backend or in Device Setup, I'm not sure.

For context, here's the flow/POS setup of my pizza shop:

3 kitchen screens: "Pizza Line" prep station where dough is stretched, topped, and put into the oven, second is "Expo" where pizzas get sliced and either sent into the dining room or to the takeout window, third is "Takeout" where takeout orders go to be organized and picked up through a window.

The Expo and Takeout screens are both setup as expos, but under device setup in toast tab I also have them as "prep stations and expo screens" since salads and apps are prepped at those areas.

The problem is that once a pizza goes into the oven and is tapped as fulfilled at the Pizza Line, we need the Expo and Takeout screens to indicate some how that those pizzas were fulfilled at the pizza line (flash a color, put a check mark, doesn't matter). Otherwise it causes confusion as to which order the pizza is intended for. I do have two level fulfillment turned on. Currently the Expo and Takeout screens show no change whatsoever once a ticket us fulfilled at the Pizza Line.

I've been in settings and even on calls with toast support for the last couple days with no luck!! Hoping I can get some help here. Thank you

Hello,

I'm wondering if there is any way to have an operator sign in through toast on a third party site and get direct access to sales history / check count?

I am mid renovations with my hands full. I touched on an article and it seems Bill pay will still exist but it requires Toast Checking. Is there more to it or is that the jist of it? If anyone has been set up in the Beta Test I could use the help. Rough few weeks for me to be getting into this and am grateful for any info.

The delivery guys in my restaurant need to fill the drinks on the receipt themselves. The kitchen team also needs to see those highlighted on the KDS.

For example, if every drink item can be a different color; or bolded; or tagged; or suffixed/prefixed with * (in kds and receipt).

Has anyone done something like this?

Thanks in advance 🙌

Ok so I just got this job and it’s my first time working with a POS system. My employer uses toast and on that toast account you can see how much tips you make. Last week I made $50 in tips and it was never reflected on my pay check so i asked my coworker if she knew how the tipping on Toast goes and she tells me that it’s distributed to everyone. Excuse the living daylights out of me???? I made $50 standing on my feet for 8hrs smiling in people’s faces, their breath stinks and so does their attitude and you’re telling me that the $50 I MADE ISN’T GOING TO ME?!?!! somebody pls tell me what i should say to my employer because I absolutely do not agree with this.

Can you show me what the 3rd-party delivery receipt looks like?
We’re having an issue where the customer’s name is printed very small, and drivers are sometimes picking up the wrong orders.
Is it possible to customize the receipt so the customer’s name appears at the very top in large, bold letters? We would also like the delivery company name — Uber Eats, DoorDash, Grubhub, etc. — to be large and easy to see.
Ideally, the top of the receipt would look something like:
UBER EATS
JOHN SMITH
Then the order details underneath.
This would make it much easier for our staff and delivery drivers to quickly identify the correct order.

Has anyone else had guests report issues trying to place orders on your toast online ordering site?

Launching Toast this week for a new cafe. How are fellow Toast users getting data from Toast over to Quickbooks Online? Thanks for any input. ☺️

What's the most expensive POS mistake you've seen at a restaurant?

Honestly, in my experience it's almost never the hardware that costs the most. It's the quieter stuff that goes unnoticed for weeks:

• Menu prices that are wrong (and nobody catches it until a customer points it out)
• Online orders coming in disconnected from the actual POS
• Inventory counts that just don't add up
• Payments failing silently in the background

What's the worst one you've run into?

Looking everywhere for a solution and haven't found one yet. We have two coffee shops in a busy college town and are having issues with people camping out using the free WiFi for hours on end and not buying anything. I know there are captive portal solutions to this but what we would like to have is a system where every sale generates a WiFi voucher that is good for 2 hours. You buy something, the receipt prints a voucher that will get you 2 hours of WiFi and then stop. You buy something else, another 2 hour voucher is generated.

This takes integration with a WiFi portal company but I can't seem to find anything like this so I have come here for suggestions. Any good solutions you all have found for keeping people from camping out on WiFi but not buying anything?

Hey all. I've been fighting with toast for a couple of months now with debit payments from certain banks (TD BMO) from either Google Wallet or Apple Pay from watchs and phones not going through and throwing this error.

We are a cafe.. $5 first thing in the morning is unlikely to make someone over limit.

Furthermore, I have a square account on my phone, and I am able to take that payment.

Toast is doing everything in their power to blame the customer, the bank and "background processing".

Does anyone else get this error? Do you have a fix? Or am I just unlucky and it's a hardware issue as described from the last call I had with toast support.

I'm here now questioning because even tho they said they would call me back in 2 days and I gave them an extra 2 days they have completely ghosted me.

/Rant TOAST HAS ONE JOB. TO COLLECT MONEY. Everything else is a feature/ add-on. But if they can't get that one thing right, what's the point in their service?

Hi all, having issues since yesterday with modifiers displaying in the incorrect order. Literally didn’t do anything and it just started displaying in the incorrect order yesterday. Tried to adjust the modifier display order numbers on toast web and that didn’t work, anybody else having the same issue?

starting a coffee shop, still in early planning stages. i’m considering a loyalty program built into our POS (Square, Toast, Cash App, etc.) instead of a separate app.

for those who’ve done this, what’s the actual ROI like? And what metrics should I be tracking to know if it’s working (repeat visit rate, average order value, redemption rate, etc.)? or what are you guys hearing from customers? would love to hear from anyone running a small cafe on this.

How do you guys have the customer pay the cc fee on invoices? I looked it up and apparently there's no toggle for this.... Do you just create an item and charge them the processing fee?