r/ToastPOS

Hello - I am trying to figure out how to fix a major problem.

My bar has an inside and outside bar - both have their own terminal. After we started using Toast last May we were told there is no way to connect the 2 terminals to the same cash drawer. We had to run with only being able to cash out on one drawer and it’s really not conducive to a smooth shift.

Before we get into our busy season, I’m seeking help/advice on how to set up our terminals to both report cash to “PM Bar” and we can close both under the same shift review. Really I just need to be able to use cash at both the inside and outside bar. Right now the outside terminal is labeled “patio bar” and inside is “main bar”. The cash drawer is connected to “main bar”.

And if there’s no way to connect them, would I just have to make sure outside money stays in the outside drawer and close them separately?

Please help! I can provide more info if needed. It makes my head hurt to think about it all

1. Can I set up toast for online ordering without it replacing my other current systems and POS? I just like their online ordering but not ready to make big changes

2. Does toast offer a feature for takeaway that we can respond to online orders with a time quote specific to that order? Like on a ubereats tablet. Not sure if this is what toast’s manual time quotes means or not

Thanks

I work in the kitchen and they switched to Toast and the tickets are sooooooo hard to read compared to Aloha. It's like there's no distinguished features and it's like just trading a book or something. Also the tickets themselves are just very lightly printed, even after a fresh ink cartridge is in.

I've worked in kitchens for 25 years and never struggled this hard trying to read the tickets. It's so bad I might just quit if it can't get changed.

Nobody seems to care enough to actually try to change anything. Even though last Saturday was awful in the line and everyone was fucked because of this.

I only fill in there from time to time but I just can't read them. How do I work like that when it's busy as fuck?

Would it be hard for me to try to format them better as a total newb? I've done very minimal stuff on pos. Or if I did change could I revert back if It wasn't good?

Apparently the guy that set it up got annoyed or something and is kinda done messing with it? Idk the full story, like I said I only fill in maybe twice a month.

Can anyone explain why the reprint of an old receipt is not the exact same as the original?

Specifically, if the message at the bottom of the receipt has been changed since the original transaction (maybe because automatic taxes or fees changed), the reprint will show the current message instead of the original message.

This makes the reprint look super sketchy if the message describes charges that are different than what's itemized.

So, I'm wondering if anyone can explain why Toast changes the reprint instead of keeping it exactly the same as the original?

Also, is there any way to reprint an old receipt so that it's exactly the same as the original?

Lastly, if the message on the bottom of the receipt has changed since the original transaction, is there a way to find out *when* it changed?

Thanks!

I'm cleaning up the menus for two restaurants where they share employees so owners want both systems to be cohesive. Liquors were set up to have the shot price listed, modifier: DOUBLE created for each liquor with a price equal to double the shot price -$2.00.
We realized through conversation that this doesn't proportionately give the proper pricing for liquors with different price points and makes reporting a mess. Ex: A $12 well shot get's a $10 upcharge to make it a double where the $40 Don Julio 1942 gets an uncharge of $38.
I am proposing to change this to size pricing instead of base pricing. Our double pricing will be 1.8x
Is this current industry standard?
Another suggestion that has been thrown out is adding a third size price. 1. Single 1.5oz 2. Double 3oz and 3. Rocks 2oz
I've never seen this at bars/restaurants but I also don't order hard alcohol like this. So again, is this industry standard?

I miss the days when i could quickly log into Toast Central, create a case, attach documents/screenshots, and await a reply from a support person. With Support Hub as it is today, the only way to open a case is to start a Chat, explain the issue to the chatbot, and then request to open a case. When the Chatbot opens a case, it'll start over to ask you what the case is about which is basically a copy/paste of everything previously started upon starting the chat. When I attach screenshots to the case through the chat, the screenshots drop off so when the case finally does make it to a support person they cant see the screenshots. I've even gone into the case after its been created and populates in Support Hub to re-add the screenshots but the support person said they still couldnt see the screenshots. I really hope Toast gets support hub worked out so it functions at a higher level

When an owner works the floor alone and is owed credit card tips, what is the best way to handle it? Just tip out from cash? It seems more beneficial to tip out then leave it in the business bank account due to the no tax on tips.

On the same vein, we tip the kitchen 5% of food sales, so when an owner works the kitchen, same question?

Thanks for any tips.

-sincerely, a very tired owner.

I was trying to build a POS systems with no lock-ins and customize it and with full analytics and instant payements to accounts. Before i dive into the tool just need validation does this a real tool i can build and just want to know people will buy this. One more what's one report or number about your business you can't easily get from Toast today that you wish you could?

Hello everyone,

I have finally found somewhat of a solution to what we all dread as service industry related false disputes and chargebacks. I own and operate a nightlife venue in Las Vegas and we've had a decent track with fighting disputes and chargebacks throughout the past and not a crazy amount compared to Atlanta, GA comparibly to my past experience.

We have found a root solution to our problem (however little it may be) As a nightlife venue we've upgraded our door security SOP and protocols as well as upgraded our hardware to include an extensive scanner that forensic scans any identification as well as attaches a picture of the guest to scans. The only wall we are running into currently is cross referencing these scans to the individual who paid for the check and is now disputing through their bank.
I've used multiple widely known POS systems in the past that attach a customer's name to the receipt upon chip/dipped payments. Clover also does this. I've been racking my brain to find a solution without having to go a manual route and making servers always swipe to attach a tab name to the check. I see that Toast has the ability to do this but solely on takeout and delivery. Is there a way to automate this to dine in orders? I need a hand. If we can cross reference our scans to the name of the guest appearing on receipts banks will have no way of denying our challenge without detailed proof on their customer's end.

Is SoFi doing anything about the increase in declined debit cards with merchants that use Toast? You need a better boiler plate response to posts in response to this issue because the suggestion does not work. Customers call SoFi and are told nothing is wrong with their account, limits, and card. Fix YOUR problem. I used to recommend SoFi but all the people I recommend it to have witnessed our card being declined because "It just doesn't that with Toast". Kind of embarrassing...for you.

I use a work from home terminal to do menu testing for multiple businesses. Today I got a yellow banner saying that I’ve got 14 days before I lose access and at the 14 day threshold, I have to purchase a subscription. Does this mean that every account I work with needs to buy an additional subscription for me to be able to access the terminal to view and test their menus?

Genuinely. What the actual F are these idiots doing? Every single update adds more unnecessary steps when it was perfectly fine before. Why fix something that isn’t broken??? As a server I already have one million things in my head the last thing I need is “WHERES THE DAMN SPLIT OPTION NOW. OH it’s now off the damn screen!! SICK let me click these stupid ass dots to find the thing THAT WAS ALREADY ON THE SCREEN.”

All I imagine is some bored IT dude who has never worked in a restaurant a day in his life making these annoying ass changes all to make it “look cool”.

Whoever makes these decisions, I hope your pillow is always hot and damp at night. I hope you stub your pinky toe every morning. I hope restaurants never get your orders right.

I'm new to the toast pos and coming from my admin perspective I cannot figure out these deposits.

Let's say that the toast daily payment report shows that $10 was the net that should be deposited in my bank. And toast does weekly batch deposits. So add all that up and after five days I should see that batch hit the bank account for a total of $50 right?

But I don't. I can't figure out why it's always off, I detail every fee, tax, lease payment withholding, etc etc and I'm still always off.

What report can I run so I can see why my $50 deposit is actually $51.87 or $43.65

Help. I need a report of any kind!

I would love any feedback, tips, or criticism!

I recently migrated a client from Square to Toast and management strongly prefers how Square formatted kitchen tickets- specifically the large bold table number, the visual separation between item name (bold) and modifiers (regular weight), and the spacing between items. Toast's ticket formatting options are pretty limited natively.

I've been looking into running a Raspberry Pi as a print interceptor — sitting on the same network switch as our 7 TP200 printers, using IP aliasing to hold the printers' old IPs, intercept the raw ESC/POS stream on port 9100, modify it, and forward to the printers at new IPs. Toast would never know anything changed.

Before I go down this road I have a few questions:

1. Has anyone actually done this in a production Toast environment?
2. Does the Toast network switch allow non-Toast devices to connect, or does it lock down the network?
3. Any gotchas with the TP200 specifically on ESC/POS modification?
4. Is there a simpler path I'm missing inside Toast's backend that achieves similar formatting results?

They're a high volume breakfast/lunch restaurant with 7 kitchen printers split across two spaces. Happy to share whatever I build if it works.

Canadian Issue:

We were massive fans of Toast.

We installed Toast across several of our restaurants, recommended it to other owners/operators, and genuinely believed in the product and the direction of the company.

Which is why the current situation is so frustrating.

Less than a year and a half after purchasing Toast handhelds for one of our locations (and less than 6 months for some units), we are now dealing with constant issues including:

- Double charging guests

- Frozen bills during service

- Payment processing failures

- Ongoing operational slowdowns during peak volume

After extensive troubleshooting, updates, and network analysis, we were told the issue appears tied to the handheld hardware itself.

Toast’s solution?

Buy the newer hardware.

That’s where this becomes a serious concern for operators.

Our existing handhelds worked properly until recent Toast updates and newer hardware releases. If software/system updates effectively make previous-generation hardware unreliable after such a short period of time, that creates a brutal long-term business model for restaurants.

We are not talking about replacing one or two devices. Across multiple locations, this becomes thousands and thousands of dollars every few years just to maintain stable operations.

And beyond the cost, the operational disruption is significant:

- Guest trust gets damaged through duplicate charges

- Staff lose confidence in the systems

- Service slows down

- Managers lose countless hours troubleshooting

- Restaurants absorb the fallout during busy periods

At some point, it becomes more logical to consider moving to a competitor rather than continuously reinvesting into hardware cycles that appear tied to platform updates.

Whether you are a small operation, or multi unit, avoid Toast due to the long term cost.

Edit: added that this is a known issue in Canada. So may not apply elsewhere, specifically due to the handhelds originally brought into Canada vs the recent upgrades. My apologies for not clarifying that earlier.

So I'm about a month into an opening, we've been using Toast for loyalty and e-mail marketing. I really appreciate the seamless integration of customer data into the e-mail stuff, but am really quickly running up against a bunch of limitations with the functionality. A few examples are that there is no support for multi drip chains (like sending an email prompting an order after three weeks and then sending a coupon after 5 weeks), there is no support for dynamic codes (like a drip email that offers a reward with a 5 day redemption window), and there data presentation feels pretty clunky and limited (who is ordering what from which email). I'm going to keep going with it because its easy and I feel like consistency is probably a big factor, but was wondering if anyone had experiences with other platforms that had a similar level of integration with toast but more functionality.

Having a little confusion on how i should manage the discounts and manager comps.

We have been doing voids for the food that came out but need to be removed from the bill due to maybe wrong order or the customer didn't like it.

The owner of the restaurant mentioned that a lot of voids is bad for the restaurant and bookkeeper. Now i need to figure out how i should categorize it.

Any advice on how you organize it would be great to hear.

Has anyone else experienced this bug? I think it may have already been resolved, but when I tried to clock in with my code, it would bring me to my coworker’s timeclock screen. The first time it happened, muscle memory kicked in before I looked at the screen and I put her on a break by accident. Then a week later I had 100% reproduction rate, every time I entered my code it would bring me to her timeclock, until she clocked out and then it let me go to mine.