Sephora returns policy
Hi guys just thought I’d post on here because I’m a bit unsure. I tried to return something at Sephora (unopened, unused) for a full refund and the manager refused to do a refund and said she can only do an exchange or store credit. I gave her proof of purchase such as my Sephora app purchase history receipt and bank statement. However she still refused so I just gave up because I felt like she had something against me. I was giving her multiple forms of proof of purchase. Is there any other option I can opt for to get a refund? Or does Sephora just not do refunds if you don’t have a physical receipt.
The whole ordeal was also a bit upsetting because I was made to wait 15 minutes to get a manager to come and then when she did she was very rude/angry with me for the fact that I was trying to return something. I might be being dramatic but I almost started crying because of how mean she was being hahaha so not sure what to do from here. Sephora Chadstone btw :(
Thanks in advance! 🩷