Double charged due to faulty baggage a Manchester airport
TLDR: Impossible to get money for double baggage charge back, at a loss
I swear Ryanair are scamming me at this point. At the end of June I went to Oporto from Manchester, I booked a cabin bag but took a bag too big thinking it was a hold bag, no worries, my fault and I paid the extra £36, but the ticket for my bag never printed. I went to the desk and the only only option they said was to pay again and I would refund online, of course. Since then, I don't know how many times I have been around the houses with them.
- A lady told me she has applied for a refund for me over the chat when I am quite sure she was lying as various chat agents have told me since they cannot do this.
- After a while I looked into it again. And, after many many tries I find out after I make a case apparently I need to select "need more help" when the automated message asking to use the chat comes through. So I do that.
- After providing all the information the agent said I needed, they send me a message today saying that I need to reply to their email (this is in the support case) with Passport photo and the Bank name, SWIFT/BIC and IBAN on a bank statement (not sure any UK bank statements have all these) within 10 days or it will be assumed resolved. The email explicitly says DO NOT REPLY, and conveniently the support case cannot be responded to. THE SAME DAY (not after 10 days), they close the support case and assume it resolved.
- I go to a chat agent and explain and she says it's normal, provide the details requested in a new case. Reluctantly I provide the new information. They respond saying contact our support workers, I say I need more help and reopen the case. Now they have just told me they reassure me to go to the agents, and they have closed the case.
P.s. I can no longer access the booking as they have closed it due to an "outstanding payment" that needs resolving before I can.
The whole thing is just a wild goose chase and a complete scam. Does anyone have experience with this? Should I file with the aviation authority or bank? At a loss with the whole thing. Yes £36 is not life changing but it's the principle that they feel like they can do this I have to get that money back.
