Refund for phone purchase stuck between Ebay and seller
Hi sorry if I do this wrong but I am new to the community.
Back on April 10th I purchased an I phone on EBay from a reputable retailer. It was listed as “Unlocked”. I had lost my old phone and was desperately needing a replacement for work.
While going through the setup process with my carrier we found that it was in fact locked by Verizon and listed as “Stolen”. I notified the retailer of this and they asked I send it back to them and sent me a shipping label.
When I went to the post office they wouldn’t accept the phone as it needed a shipping label that had a battery notification on it.
So I purchased it and sent it off.
I kept requesting my money be refunded immediately as it was an expensive purchase, and by the way I still have no phone.
The retailer kept stating that they had not received the phone as it was not being delivered via their return shipping label.
Finally they informed me that they received it
and were checking it out with the team.
This went on for weeks. I had no way to get EBay involved as they kept saying that the phone was not listed on the return tracking number. All this via the app as I have no way to speak to a real person.
In my frustration I made the ultimate faux pau
and filed a complaint with PayPal who have been helpful in the past on getting my money refunded. Once I did that to my horror EBay closed the case on their end.
Now I have been stuck with this retailer ignoring my requests for my refund while asking me to assist them in getting the phone operational again. Somehow during the process of getting it set up and prior to finding out it was locked iCloud sees me as it being connected to my account.
This has been going on for nearly two months. I am becoming fearful that I will be ignored and won’t receive my refund.
At risk of sounding irresponsible how is this even my issue? I purchased this in good faith, I’ve done everything asked and I fear I will be the one out hundreds of dollars.