u/Impossible-Spray-643

Our internet was out and we called for tech support. The representative made us agree to changes to our service in order to restore our internet service.

We agreed to the changes only because we needed our internet back.

Then we found out our services had been changed, we lost access to all prior channels, our bill went way up, etc.

Now Xfinity says they won’t restore my “grandfathered” plan.

Listen to the call, Xfinity! You need to restore our plan and fire that representative!

Deceptive Plan Change / Fraudulent Consent Obtained During Technical Support Call

Hello,

I am reaching out because a phone support agent committed an unauthorized plan change (slamming) on my account under fraudulent pretenses, my internet remained broken for days, we lost prior services and our bill was increased.

The Incident: In July 2026, I called to get my broken internet fixed. The representative sent a consent link via text and explicitly stated that approving it was a required technical step to deploy the internet fix. The agent also verbally promised my bill would drop and include free Peacock.

At the time this happened, the agent repeatedly reassured us that he was almost done repairing our service and that our service would be restored once we agreed to the changes.

However, once we agreed via the text he sent, he did NOT repair our service!

The Outcome: The agent lied. The link was actually a contract change. My bill has now increased, my legacy services were cut, and the agent failed to fix my internet connection.

Further, we had to go get a new modem and have a technician come out and make additional calls just to get the internet service back - then discovered our bill had increased while our services had been cut.

When the technician came out, in order to add some of our old services back he again changed our plan and now we have sports channels we don’t want and we still don’t have our original basic service back - and our bill is significantly higher!

The Request: I need an official corporate agent to pull the recorded audio/text logs from this interaction, reverse the fraudulent plan modification, reverse changes made during he technician visit, restore my original legacy plan and pricing, reverse any and all charges for services we never asked for or wanted (such as Peacock and sports channels), and credit us for the days without service.

Deceptive Plan Change / Fraudulent Consent Obtained During Technical Support Call

Hello,

I am reaching out because a phone support agent committed an unauthorized plan change (slamming) on my account under fraudulent pretenses, my internet remained broken for days, we lost prior services and our bill was increased.

The Incident: In July 2026, I called to get my broken internet fixed. The representative sent a consent link via text and explicitly stated that approving it was a required technical step to deploy the internet fix. The agent also verbally promised my bill would drop and include free Peacock.

At the time this happened, the agent repeatedly reassured us that he was almost done repairing our service and that our service would be restored once we agreed to the changes.

However, once we agreed via the text he sent, he did NOT repair our service!

The Outcome: The agent lied. The link was actually a contract change. My bill has now increased, my legacy services were cut, and the agent failed to fix my internet connection.

Further, we had to go get a new modem and have a technician come out and make additional calls just to get the internet service back - then discovered our bill had increased while our services had been cut.

When the technician came out, in order to add some of our old services back he again changed our plan and now we have sports channels we don’t want and we still don’t have our original basic service back - and our bill is significantly higher!

The Request: I need an official corporate agent to pull the recorded audio/text logs from this interaction, reverse the fraudulent plan modification, reverse changes made during he technician visit, restore my original legacy plan and pricing, reverse any and all charges for services we never asked for or wanted (such as Peacock and sports channels), and credit us for the days without service.