Price match guarantee is a SCAM
I booked a non-refundable hotel stay through the chase portal for a 2 night stay in Dallas priced at slightly over $1,000.
I submitted a screenshot from Agoda where the price was ~$543. This was denied for the following reasons:
- Cancellation policy was not stated (you can see it in the image it says the price is non-refundable)
- # of persons is not stated (you can see it says up to 2 people)
- the price is no longer available when the representative tried to look for it (how is that my problem?? I submitted proof at the time of booking and they looked at it nearly 18 hours later, so of course that price may no longer be offered)
The best part about all of this - there is no way to dispute the denial. And I’m not even allowed to submit another request even though it’s still within the 24 hour window.
UNACCEPTABLE AND AN ABSOLUTE SCAM.