Tickets not showing up after purchase
Hello everyone,
For months, I wasn’t sure if I could even go to the M72 Berlin shows, so I kept refreshing the page every now and then hoping Frantic tickets would become available again. A couple days ago, I finally saw Frantic tickets available for purchase and immediately bought one.
The purchase went through, I got charged, everything looked normal, except the ticket never appeared under “Upcoming Events” in my account.
So I contacted Ticketmaster support just asking why the ticket wasn’t displaying and how to fix it. Instead of answering my question, they completely removed my ticket and refunded me without any explanation or warning.
Today I tried again from my main account because I thought maybe the issue was related to the other account. Same exact thing: purchase successful, charged normally, but the ticket still does not appear in Upcoming Events.
Now I’m honestly scared to even contact support again because last time they just canceled the order instead of helping.
Has this happened to anyone else before? Does anyone know why tickets would not display after purchase, or why support would randomly refund/remove them instead of fixing the issue?
I’m not trying to cancel or refund anything. I literally just want my ticket to show up properly in my account.
I’m also considering Budapest because my schedule actually aligns with those dates too. Do you think Live Nation could still release more Frantic tickets closer to the show date? Even GA seems completely sold out now.
TL;DR: Bought M72 Berlin Frantic tickets twice, payment went through both times but the ticket never appeared in Upcoming Events. First time support refunded/canceled it instead of helping. Afraid to contact them again. Also wondering if Budapest could still get last minute Frantic ticket releases.