Item shows delivered, buyer saying it isn't.
I sold a item via eBay standard envelope, it shows delivered in the system and tracking details but the buyer is saying it isn't.
I am the only purchase from this buyer, clearly a new account. I asked the buyer to wait a few more days to see if it shows up but what is the call here exactly? Should I wait for them to file something in the system or is there a more proactive approach to handle this?
edit: Thank you for the responses 👍