u/ImprovementMaster939

I came to Dubai in 2022 and have been residing and working in Dubai since then.

I have been working in the telecom sales industry for several years. Initially, I worked for a dsa associated with du for approximately three years and six months as a sales performer. The company subsequently closed, after which I moved to another company that is also associated with du. I have been working with the new company for approximately eight months.

My current work is mainly related to business sales. du has separate business and consumer departments, and I work in the business department. My responsibilities involve dealing with business customers and generating sales through references, field work, telephone calls and contacts within the market.

As part of normal sales activities, sales leads are sometimes exchanged between salespersons, freelancers and people working in different departments. This was also the nature of my professional interaction with girl, who was working in the consumer department of du.

We exchanged contact numbers and remained in professional contact. From time to time, we helped each other with sales leads. She would sometimes provide me with leads, and I would also assist her with leads when possible.

The Customer Lead

In approximately February, she provided me with some customer-related sales leads. I understood these leads to have been provided to me in the normal course of our professional dealings.

One of the leads involved a customer who was considering a du connection. Isma was communicating with a person connected with real estate who was assisting with the customer's requirements. That person contacted me and provided apartment/building details and asked me to check whether du fibre service was available in the building.

As part of my normal work, I checked the availability of du fibre at the building and informed her that the service was available.

She subsequently provided me with customer-related information and details. I forwarded the relevant information to a person known to me, my friend , who was working on the consumer side, so that the sales process could be handled through the appropriate channel.

At that time, I understood this to be a normal sales lead and believed that the information provided to me was legitimate.

I did not knowingly misuse the customer's identity documents. I did not knowingly impersonate the customer, forge the customer's signature, or knowingly participate in submitting a fraudulent application.

I also did not personally create a fraudulent application or knowingly submit false information on behalf of the customer.

The Customer Complaint

Approximately two months later, she informed me that a complaint had been made by one of the customers. I was told that the customer was alleging that his identification documents had been misused and that he had not personally applied for the connection.

I was surprised to hear about the complaint because my understanding had been that the lead and customer information had been provided to me through Isma in the normal course of our professional dealings.

Isma told me that she would speak to the concerned people and that the connection had been cancelled and processed through another channel.

After this, Isma stopped responding to me and eventually blocked me.

I tried to contact her because I wanted to understand what had happened and why I was being associated with the complaint.

Communication Regarding the Customer

After some time, she provided me with the customer's surname and asked me to speak with him.

At that time, I did not realise that the customer she was referring to was the same person involved in the complaint.

Isma told me that I should speak to the customer and explain that his documents had been provided by somebody else and that the matter was not her fault.

I do not speak Arabic, so I asked a friend who could communicate in Arabic to speak with the customer. During that communication, the customer informed my friend that he was at the police station. We did not continue the conversation.

I subsequently became aware that Dubai Police was investigating the matter and that I was being contacted in relation to it.

My Actual Involvement

I would like to clearly explain that my involvement was limited to receiving and forwarding a sales lead in the course of my professional work.

I did not knowingly participate in the misuse of the customer's identity documents.

I did not knowingly create or submit a false application, forge the customer's signature, or impersonate the customer.

I was not aware at the time that the customer would later claim that his documents had been misused.

I understand that the authorities need to investigate the complete chain of events. I respectfully request that the investigation consider the entire sequence, including who originally obtained the customer's documents, who provided the documents and customer information, who processed and submitted the application, who activated the connections, and what each person knew at the relevant time.

WhatsApp Communications and Available Evidence

I would also like to clarify that I do not have the complete WhatsApp conversation history with Isma Ali.

Some of our communication took place through WhatsApp while the disappearing messages feature was enabled. Because of this, some older messages are no longer available to me.

I have retained some of the WhatsApp messages that are still available.

I also have photos of her and some of the phone numbers that I have associated with her. I have also retained information showing my attempts to contact her after I became aware of the complaint.

I do not have complete call logs or a complete record of all communications with her, and I do not want to claim that I have evidence that I do not actually possess.

I am willing to provide all available WhatsApp messages, photographs, phone numbers and other information in my possession to my lawyer or the appropriate authorities.

I am not intentionally withholding or deleting any communication. Some of the older WhatsApp messages are no longer available because of the disappearing-message feature.

Her Current Situation

After the complaint became known to me, I tried to contact her because I wanted to understand what had happened and clarify my involvement.

I subsequently understood that she was in Pakistan, and she has blocked me, which has made it difficult for me to contact her directly.

I do not want to make unsupported accusations against her. I only wish to explain the facts of my involvement and the communications that I personally experienced.

I request that the authorities independently investigate the complete chain of events and determine the role of every person involved.

Cooperation With the Authorities

I have been contacted by Dubai Police regarding this matter and understand that there are currently two matters/cases appearing in the Dubai Police system in relation to the incident.

I am willing to cooperate with the investigation and provide all information and evidence that is actually available to me.

I respectfully request that my actual role and knowledge at the relevant time be considered separately from the actions of other persons involved in the sales process.

I had no intention of causing any loss or harm to the customer, and I did not knowingly participate in any misuse of the customer's identity documents.

I am prepared to provide the available WhatsApp messages, photographs, phone numbers and other relevant information in my possession and to answer questions truthfully to the best of my knowledge and recollection.

I respectfully request that the complete circumstances and chain of communication be considered before any conclusion is reached regarding my involvement.

The complainant is asking me a settlement of 39k aed which is not possible or else he will go to court

Scammed by a telecom agent

Scammed by a du agent and now having 2 cases under my profile

Currently in uae with no job