ADT review
DO NOT BUY!!! This has been a nightmare. The equipment is faulty, there's hidden fees, they will not honor their contract and will weaponize the system against you.
Both cameras stopped working and I've been through 11 smoke detectors. The smoke detectors would malfunction in the middle of the night and I'd have to climb a ladder and get them down, remove the batteries, and call in the morning to get a tech out to replace them. 11 TIMES! They eventually said they changed equipment providers and wanted to charge me over $100 for a service call to replace their faulty equipment that was supposed to be replaced for free under the lifetime warranty. Since it was a breach of contract I terminated it. The rep was belligerent and yelling, and repeatedly told me he'd brick my system. A system I already paid for and was told that I now owned the equipment and could take with me should I move.
This morning when my husband tried to leave for work he couldn't disarm the panel, it was functional but it wouldn't allow him to disarm, holding us hostage in our own house. He had to leave for work which set the alarm off. I ended up taking the panel off the wall and putting it in a closet because ADT made sure there was no way to turn it off and no way to log into the system.
I got this system because I had a stalker, but ADT has been far worse. I was told I "qualified" for some of the equipment to be free and was then charged anyway. Then even after completely paying for the equipment and being told I owned it and it belonged to me, ADT bricked it by making it impossible to turn off the alarm because I didn't wish to continue the monitoring service, since they were in breach of contract.
This has been a huge waste of time, money, and my sanity. All this in just a little over two years. After posting this review I'll be looking for any class action lawsuits I can join against ADT.