They can hardly ever be reached when you have an emergency. Also if they do pickup they have horrible attitude. If you need same day assistance they will charge you extra $200 plus whatever it cost. I have HOA contract and A special number takes forever to get anyone. I am going to try and get my HOA to drop these people.
We set up an account for my elderly mother’s home 11 years ago. Today I have been trying to call to cancel because my mom has dementia and hasn’t been able to use the system for some time now.
I was on the phone for 2 hours and when they told me my mother would be charged $100 for a cancellation fee I lost it. The contract we had, had expired years before so they tried to go that route. How does a company get away with these tactics? I tried removing the credit card off the account and they restrict you from making any changes. I would advise anyone never to do business with this sleazy organization. I read if I put in a complaint with the BBB I might get some assistance. It’s very sad that it has to go to those extremes to get this resolved.
Purchased a home with a Honeywell 6270 ADT on the wall in the master bedroom. Did not get the code from previous owners and factory reset codes aren’t working. I had to take it off the wall and disconnect the speaker as the only way to get some silence. I’d love to keep the system as it is already set up with door, window, occupancy, fire, monoxide, and probably other sensors I’m forgetting to mention. Should I just pay someone to come out and fix it or would I be able to do so myself.
A little background:
I believe the control panel is in the basement, but the previous owners didn’t know the code to it so they flipped off the breaker when they sold us the house. Unfortunately the breaker also controlled our sump pump and electrical components to our plumbing. Well we had shit storm yesterday (literally) when sewage started coming up from the toilets, showers, and bath tubs. Long story short (kinda) we had to flip the breaker back on to have the plumbing working normally. Now the system is blaring and the only thing I was able to do is disconnect the wire internally for the speaker itself, there is no company name for installers for an installers code and anything simple like the address and zip code don’t work neither do the manufacturer recommended reset codes.
Has there been any official statement from ADT about what caused the system-wide outage on Aug 12th? I got an email on the 13th stating the issue was resolved but no further information was shared. Seems crazy to me that a company which charges customers a fee for security monitoring can go down for hours and not provide more details about what happened. Did they find the root cause? Was it bad actors? I feel like if you're taking down millions of security systems you should at least tell us what happened!
For anyone who works as an ADT Low Voltage Technician, what is the job like? How much ladder work do you do? What are the ladder safety rules? Is the job hard physically? I would also like to know what a normal workday is like. Thank you!
My alarm and cameras has been offline for 3 weeks now and they keep wanting me to buy new equipment and pay for a tech to come out!!!!
I BOUGHT THIS ADT COMMAND AND IQ A YEAR AGO AND NOTHING WORKS. On top of that they want 1500 to cancel the service contract. I’m just going to wait till one of these Vivint guys stops by CAUSE IVE ABSOLUTELY LOST MY SHIT WITH ADT
I’ve owned an ADT system across 4 different homes and three states. After a relatively recent home renovation I was convinced to “upgrade” to Control. After a $4000 install, the secondary IQP panel constantly loses connection. For the last month it is in constant “trying to reconnect” mode. Also, their customer service is a Chat Bot. And I’m expected to do all the troubleshooting?!? The panel is so bright we put a black t-shirt over it. And I literally get 20 emails a day. Is anyone else experiencing this? Any good alternatives in Los Angeles?
ADT has basically become SimpliSafe with shittier tech and better (misleading) marketing.
is anyone experiencing issues with their ADT system? I have called their customer service number but no one answers. I can’t even get access to the ADT app.
I just bought a house and it had an adt panel installed. Its disconnected and no one is paying for it. It started beeping when i changed the wifi service. I tapped the screen, it stopped, haven't thought anything of it since. Today the device managed to arm itself. I do not have the disarm code. The company is unreachable, and i am currently locked inside my own house with 4 dogs.
What are my options? I have tried to call 7 or 8 numbers for ADT and none are answering and several are disconnected. If I remove it from the power source and disconnect the internal battery, will that disarm my house? I don't want the alarm to go off because the beeping alone is already freaking out my dogs.
Thank you for any help, i am very very stressed right now
I signed up for a 3 year contract in Mar 2024, I got my first price increase for about 5 dollars in AUG 2025 and mailed a certified price increase objection letter, letter was ignored and price was increased. Now in AUG2026 I see another price increase for about 6 dollars, what are all the mailing locations I can send my price objections letters? Life it’s busy enough already without having to worried about ADT tactics.
My daughter recently moved into a new apartment. The last tenant’s ADT system is beeping and will Not stop.
I called and was told to disable backup battery and transformer!
ADT should be doing this. I am not able to do it myself. It is not my daughter’s property!
ADT just told me it’s no longer their problem and that I can hire a handyman to handle it. UGH
As of 5:30am, Norfolk , VA my system is back on and working
I don’t know where to begin.
I have genuinely never experienced anything like this. I have called ADT 8 times the past 6 weeks.
It’s maddening.
My family moved out of a rental a month ago. The rental had an existing ADT system in place and back then I signed up for a monitoring account with ADT control to activate that system. Unfortunately I didn’t realize I signed a 36 month contract so when l we moved I called to cancel but found out we still had a year left on the contract. The account/relocation specialist told me that they couldn’t cancel the account but the best they could do was downgrade to ADT Blu for the next year left on the contract but that we didn’t need to activate the new system. (We have an alarm system in place at our new home that is not ADT) he explained it was just a protocol and that my old account for my rental would deactivate in a couple of weeks and in a year, my ADT blu contract would be up.
While the process took over an hour and a half I thought I had found a reasonable solution paying $20 a month for the next month was better than $70.
The ADT blu system arrived and we left it in the box but then I noticed that my old ADT system from my old house was still active and that my account hadn’t yet been switched off and I was still being charged for it.
I call ADT again and they told me my old account would not be shut off until I set up ADT blu, completely contradicting what the relocation specialist told me.
I tried to set up ADT blu; and hit another block, it would not recognize my email address (the one used for ADT control) I attempted to login and then tried to set up a new account with the same email and it wouldn’t work.
Hence I couldn’t set up the new system to get the old system disconnected. Maddening. More phone calls, I spoke to six different people from ADT and was on the phone for 2 hours and had a virtual technician screen share my phone and trouble shoot only for them to realize that you can’t use the same email address for ADT Control and ADT blu they need to be completely separate emails in order to start an account and it will not let me sync a new system with the same email.
We finally get my ADT blu account up and running and then I get transferred to account services to ensure that the old account with ADT control is deactivated like it should have been in July and then speak to another 3 people because they now don’t have any record of me relocating in the first place. I’m not joking I genuinely almost cried. I have spent hours, days and weeks trying to resolve this problem.
Can someone tell me how I cancel my account completely? I don’t care if I have to pay the full amount. How can I ensure I never have to deal with ADT again?
So I signed up for ADT and paid off all the equipment that was professionally installed for 4500 and then they charge $78 a month for just the monitoring service. I feel like that’s really steep for the amount we paid off where other monitoring services are a lot lower. I called them to see why I was being charged that much, and they said I was eligible for a promotion that would bring it down to 45-50 a month. What is everyone else paying for the monthly? At this point I’m conceding canceling and going back to my previous provider. To add I do not have any cameras through them, just door/window sensors and smoke/CO alarms.
Hi, I live in a newish small condo building with about 15 units. The building has an ADT alarm with scheduled arming at night and disarming in the morning. A few units are rentals, and occasionally renters walk out the entrance at night and trigger the alarm, which they don't hear go off because they've already walked away. Tenants are then awoken by the loud alarm and have to turn the alarm off.
We've recently taken over the HOA from the builder and I'm trying to figure out a solution. We have a ADT Command panel, which apparently has a proximity sensor. (I think it's a 7” ADT Command Smart Security Panel.) Can the Command panel be set to give an audible "System is armed" announcement or similar when the proximity sensor is triggered by a passerby? In theory that would help reduce false alarms.
I'm asking here on Reddit because my searches of the ADT site, the internet, and the ADT documentation are not giving me an answer. Thanks a lot.
Any idea how to get it to stop beeping? This is disrupting business.
I’m not sure if this is the place to ask based on the post topics but I have a question lol.
I just had some dude with a ADT badge show up to my house stating they were an account manager, confirm the account information is correct (moved in recently) and to confirm everything is active. I said yeah everything is active and working and then they asked about cameras because they didn’t see any and I let him know they are installed as well. This sounds suspicious but is this normal?
Stay away from this company. Their left hand doesn't know what their right hand is doing. I wish I can give them below 1 star. They over charged me for the install, 4 months later and afteR OVER 30 phone calls, I still am waiting for the refund. Also, they came and change the new \ bad touch pad and charged me for the call althought it is still under the 90 days warranty. TRUST ME WHEN I SAY, "IT IS THE WORST COMPANY i EVER DEALT WITH! "