Copilot Studio / Teams Issue (or is it me?)
I keep trying to like the Copilot Studio product but I keep running into all sorts of odd issues that just don't make sense to me. I can usually find a work around, but not sure what to do with this one.
I've setup a Copilot Studio bot, published to the Microsoft Teams channel. I can @ mention the bot and the bot will respond. Great!
However, when I try to use it in a way I would think a normal human would use it, it doesn't do what I expect.
Example:
- There is a conversation thread happening in a Teams Channel.
- Someone @ mentions the bot something like "Do we have any information about this issue in our xyz tool / system?"
- The bot responds with "Sorry you didn't include any information for me to look up. What do you need me to look up?"
I've tried a few variations of that flow and have concluded that the @ mention to the bot only includes the literal @ mention text, and it does not include any of the conversation history. How do we fix this? if it's not a feature that exists, that seems like a really basic feature that this product should do.
Would love any solutions or ideas anyone else has.
PS: I tried to figure out what exactly is included in those runs, but I cannot see any of the Teams Channel conversations in the "activity" tab of the bot - which is where I would expect to see it.