r/microsoft_365_copilot

I Built a custom AI Teammate agent using the a365 CLI1.1.184, blueprint created in Entra, all 5 admin consents granted (Microsoft Graph, Messaging Bot API, Agent 365 Tools, Observability API, Power Platform API), Observability S2S app role assigned, messaging endpoint registered, manifest published. Teams Developer Portal config done (API Based + notification URL on our App Service). I've verified the blueprint app properties through Graph too managerApplications set, signInAudience AzureADMultipleOrgs, access_agent_as_user scope enabled. As far as I can tell every documented requirement is met.

On the licensing side, the affected users all have Microsoft 365 E3 + Microsoft 365 Copilot + Agent 365 (the per-user GA SKU, purchased post-launch on May 1). Per Microsoft's own Agent 365 Licensing FAQs at https://www.microsoft.com/licensing/faqs/122 the docs are unambiguous:

"Agent 365 is licensed per user, whether purchased as part of Microsoft 365 E7 or as a standalone offering. **Agents do not require their own licenses.** Blueprints, agents, and agent instances are not licensed separately. They do not count as individual licensing units."

So in theory we're fully licensed. In practice, two things go wrong.

First, when I upload the manifest in the M365 admin centre the Apply Template step shows "Microsoft Agent 365 - 0 of 0 licenses available"

https://preview.redd.it/6sz5fj0uvf2h1.png?width=1505&format=png&auto=webp&s=4f4142141e25c435cc17961539f90371feaa71c3

In o365 admin portal, licenses section, I can see Agent 365 with 19 available out of 25

https://preview.redd.it/hl5rwt7wvf2h1.png?width=970&format=png&auto=webp&s=413ce2baf79b4eb7c8159c89eaf3abe9b628bd1c

the wizard calls it "Microsoft Agent 365" but the licensing page just calls it "Agent 365" It might be a naming inconsistency, might be a hint that they're pointed at different things. Either way the wizard counter doesn't actually block publishing so I clicked through, the agent shows as Available in the Agents Registry, all looks good.

Then licensed a fully licensed user tries to install / Create instance from the Copilot Agent Store (m365.cloud.microsoft/chat/agentstore) and gets "You don't have the required licence to create this agent." every time.

https://preview.redd.it/cpr3bo8iwf2h1.png?width=672&format=png&auto=webp&s=4f577155a553147075d9da9ed26b9c50e24a8e6f

https://preview.redd.it/hf2msnofwf2h1.png?width=661&format=png&auto=webp&s=1fa71b8125cdef37906ab1ce9cbeb157c4d1b99b

I opened DevTools in Edge and captured the HAR while reproducing it. The client fires this sequence on every failed attempt:

1. AgentDetailsDialogAddButtonClicked

2. AgentDetailsDialogCreateBlueprintMissingLicense

3. AgentCenterDetailsDialogInfo

   errorMessage: "BlueprintMissingLicense"

   licenseType: "AAD_AISKU"

   acquisitionTitleState: "Unacquired"

Same telemetry block also reports `m365CopilotAcquisitionState: "acquired"` and `officeHomeEcsRing: "FrontierPublic"` so the client itself agrees we're M365 Copilot licensed and on the Frontier ring, yet it still rejects with BlueprintMissingLicense.

I've ruled out a load of stuff already. Tried manifestVersion devPreview and 1.27, no change. Verified everything via Graph against the Learn docs and it all checks out. Admin consents are tenant-wide. Blueprint SP sign-in logs are completely empty during failed installs which tells me the rejection is happening upstream of any token request against our agent. Built a brand new parallel test agent from scratch today on the latest CLI just to rule out stale state on the original same exact error. Tried PATCHing assignLicense against the blueprint SP via Graph and Graph says Method Not Allowed (which lines up with the FAQ saying agents don't get their own licences). I also googled BlueprintMissingLicense and got zero hits anywhere, including Microsoft's own Agent365 GitHub repos.

Best guess at this point is the wizard counter and the install code path are both checking for a per-agent-instance licence pool that the GA licensing FAQ explicitly says doesn't exist. Our per-user pool is healthy with 19 free seats. There's a direct contradiction between Microsoft's documented model (https://www.microsoft.com/licensing/faqs/122) and the deployed code path.

Ik loop tegen iets irritants aan bij Copilot 365. Als ik een e-mail laat schrijven door Copilot en die daarna kopieer en plak in Outlook of een andere mail, dan verdwijnen alle witregels tussen de alinea’s.

Alles komt dan als één grote tekstblok binnen, waardoor ik het daarna handmatig moet gaan aanpassen en overal extra enters moet zetten.

Bij ChatGPT heb ik dit probleem niet, daar blijft de opmaak gewoon goed staan.

Weet iemand of er een instelling is in Copilot of Outlook waardoor dit wél goed blijft staan bij het plakken? Of een manier om dit te voorkomen zonder alles steeds handmatig te moeten fixen?

Alvast bedankt voor het meedenken!

I keep trying to like the Copilot Studio product but I keep running into all sorts of odd issues that just don't make sense to me. I can usually find a work around, but not sure what to do with this one.

I've setup a Copilot Studio bot, published to the Microsoft Teams channel. I can @ mention the bot and the bot will respond. Great!

However, when I try to use it in a way I would think a normal human would use it, it doesn't do what I expect.

Example:

1. There is a conversation thread happening in a Teams Channel.
2. Someone @ mentions the bot something like "Do we have any information about this issue in our xyz tool / system?"
3. The bot responds with "Sorry you didn't include any information for me to look up. What do you need me to look up?"

I've tried a few variations of that flow and have concluded that the @ mention to the bot only includes the literal @ mention text, and it does not include any of the conversation history. How do we fix this? if it's not a feature that exists, that seems like a really basic feature that this product should do.

Would love any solutions or ideas anyone else has.

PS: I tried to figure out what exactly is included in those runs, but I cannot see any of the Teams Channel conversations in the "activity" tab of the bot - which is where I would expect to see it.

Hi all,

Can I get some feedback on people's experience with rolling out Agent Builder and/or CoPilot Studio for non-technical staff to build agents for their workflows?

I last did a deep dive of CoPilot Studio a few months ago and found it terribly buggy (and I am considered a highly technical user)

I have not tested Agent Builder too much but it seems to work at first glance

thanks in advance for any feedback

Hi All, I been using copilot for few months. However in the last couple of weeks Copilot is taking a lot of liberties. For example I made a spreadsheet with meetings invites and asked to convert it to .ics file. It did so for subset, then for all but changed dates, then fixed dates but changed or removed attendees and removed meetings etc. Similar theme with all the rest of my prompts.
What has changed recently with Copilot & how to stop this terrible quality responses?

Hi 👋 first let it be known that I am extremely computer illiterate!!!! Im trying to close down m365 copilot? I think its hacked and people can can see EVERYTHING on my phone!!! My calls, my texts, my photos and even my search history 😑 the first one I found on my phone the email was not mine but it was signed in on my phone. I signed out and tried to close the account when I signed back in with my email it was a whole new account! Now I cant get back into the account with the other email cuz its not my email and im wondering if I just change my phone to an iPhone will the problem go away?!?! HELP!!!

We’re a small/medium business in Europe and currently evaluating Claude integration within the Microsoft Copilot ecosystem.

I’m trying to understand the security and compliance side a bit better before moving forward.

A few questions for companies already using it:

• Is Claude for Copilot considered safe enough for SMB usage in the EU?
• Are prompts/data stored on EU servers when using it through Microsoft/Azure?
• Does Anthropic retain or use any of the data for training in enterprise setups?
• How does it compare to native Microsoft Copilot from a GDPR/compliance perspective?
• Any concerns around data residency, DLP, or Microsoft tenant isolation?

We would mainly use it for internal productivity, document analysis, and some coding assistance.

Would love to hear real-world experiences from EU-based companies or IT admins.

Is anyone else seeing this? Is this a new setting Microsoft is rolling out or something (I couldn’t find one in the tenant settings).

One user reached out stating that Create disappeared for them, and disappeared in PowerPoint. I checked mine and it’s gone as well. Other licensed users do still have Create though. Just started (or at least NOTICED on Friday).

I've created a workflow using copilot cowork to access and merge some PDFs. It can run the project when stored on my OneDrive, but if I try it in a SharePoint folder, it says 403-blocked and can't write the merged files back to SharePoint. It gives instructions on how to allow this, but they don't work. Anyone know which permissions I need to give it to allow write back to SharePoint folder? Thanks!

Most Copilot Studio agents get built for the obvious use cases: summarise emails, write status reports, answer HR questions. Those are fine.

The agents that are harder to build, and more valuable, are the ones that enforce standards. Here are 5 I just added to the library, all paste-ready, no coding.

---

1. Document Validation Agent (Commercial & Legal)

Checks any document against a defined standard and produces a structured findings report. Critical / Major / Minor — cited by section, with the exact policy clause that triggers each finding and a recommended action.

The design rule: never let it rewrite the document. Validation and correction are separate jobs. The moment it starts editing, you lose the audit trail.

You are a document validation specialist. Your job is to check 
documents against a defined standard, policy, or requirement set 
and produce a structured findings report.

Output format:
VALIDATION REPORT
Overall result: PASS / CONDITIONAL PASS / FAIL

CRITICAL FINDINGS (block approval)
[Finding]. [Section] — [Issue] | Required by: [clause] | Action: [correction]

MAJOR FINDINGS (require resolution before sign-off)
[Same format]

MINOR FINDINGS
[Same format]

REVIEWER NOTE: This validation is based solely on the standard 
provided. Human review is required before formal approval.

---

2. IT Self-Service Agent (IT & Digital)

First-line IT support for employees. Handles password guidance, software requests, connectivity issues, and policy lookups. When it can't resolve something, it generates a pre-filled escalation summary for the helpdesk — not just "please contact IT."

The design rule: one hard guardrail. If the user reports anything that looks like a security incident (phishing, unexpected software, unusual account activity), it stops troubleshooting immediately and routes to the security team. No exceptions.

---

3. Customer Onboarding Agent (Customer Success)

Generates phased onboarding plans, welcome emails, kickoff agendas, milestone check-ins, and handover summaries. Everything adapts to the customer's product tier, team size, and stated goal.

The design rule: it refuses to generate anything until you give it the customer context. Onboarding assets that ignore the customer's actual situation are worse than generic ones — they signal you weren't listening.

---

4. Procurement / Vendor Assessment Agent (Commercial & Legal)

Evaluates supplier proposals against defined criteria. Produces individual scorecards, a side-by-side comparison matrix, risk summaries, and a recommendation brief.

The design rule: it never recommends a non-compliant vendor regardless of total score. And it surfaces trade-offs explicitly — it doesn't present the top scorer as the only viable option.

---

5. Brand Voice Enforcer (Writing & Communication)

Reviews content against a brand voice guide you provide. Returns deviations by type (tone, vocabulary, structure, formatting), a corrected version, and style notes for the writer to apply going forward.

The design rule: it only applies rules from the guide you give it. No generic style preferences, no personal taste. If the guide is ambiguous, it flags the ambiguity rather than guessing.

---

The pattern across all five: each agent does one job, refuses to do adjacent jobs, and is explicit about the line.

The agents that cause problems in production are the ones that try to be helpful beyond their scope, they're harder to trust and harder to audit. Narrow scope + explicit refusals = the agents people actually keep using.

Drop a comment if you want the full instruction blocks or the repo link, happy to share the ones most relevant to your setup.

I'm so new to Copilot and have only been using chat to help clean up my emails. If you're in Human Resources how do you use Copilot? I'd love to get some ideas 💡 😄

So I’ve spent the last 3 hours trying to buy Copilot Pro for my Microsoft 365 Family owner account, and I feel like I’ve unlocked a new category of psychological torture.

Here’s the journey so far:

• Copilot tells me: “Upgrade to Pro!”
• The upgrade button: doesn’t exist
• The Family dashboard: “Upgrade to Premium!”
• Premium: does NOT include Pro
• Microsoft Support: “Pro is included!”
• Also Microsoft Support: “Pro is not included.”
• Also also Microsoft Support: “Pro no longer exists.”
• The M365 app: “JPG is a valid file type!”
• Also the M365 app: refuses to upload the JPG
• The web version: uploads the same JPG instantly like nothing happened
• Sales team: “Call us Monday.”
• Me: “It’s Saturday.”
• Sales team: “¯\\(ツ)/¯”

Apparently Copilot Pro is in a quantum state right now:
It both exists and does not exist, depending on which Microsoft employee you ask.

Meanwhile, the Copilot website is the only version that actually works, the M365 app is living in 2024, and the purchase page for Pro has been veeted into the void.

So… is anyone else stuck in this “Copilot Pro Schrödinger Edition” situation?
Has anyone actually managed to buy it recently?
Or are we all just waiting for Microsoft to remember they used to sell this thing?

Send help. Or a Pro subscription. Either one.

What is the best way to summarize an in person meeting preferably using Microsoft Teams and Copilot PRO?

I really like the way a MS Teams meeting is summarized when everyone is virtual however what are people doing when it’s in person or hybrid? I tried hosting a meeting with just me but then Teams doesn’t know who is speaking and the microphone doesn’t pick up the audio for all the speakers so it’s no where near as accurate as a 100% virtual meeting.

I thought about getting RayBan Meta AI glasses to see if they would do a better job. What do you all do for those types of meetings?

Copilot Studio moves fast. Official docs lag by weeks. Stack Overflow hasn't caught up. Most of us learn by talking to other builders in the trenches.

So I built Copilot Studio Hub - a free Discord for Copilot Studio, Power Automate, Power Apps and AI agent builders.

What's inside:

- #questions - ask anything, no judgement (tag [noob] if you're new)

- #show-and-tell - demo your builds and get feedback

- #tips-and-resources - curated knowledge, no noise

- #confidential - NDA-gated channel for unreleased features (sign in #sign-nda)

- Weekly call every Thursday 18:00 CET - demos, live build sessions, Q&A

No application. No paywall. Just builders helping builders.

Join here: https://discord.gg/fh9WynJMy5