Sales Denied at Nykaa Store
I went to Nykaa On trend outlet at a mall today to purchase a lipstick - Maybelline Superstay Matte Ink Liquid Lipstick - Shade Renegade. The sales rep, a lady quickly pulled out a fresh piece and was going to bill it to me. Suddenly a gentleman requested me to buy another product as there is a buy 2, get 1 sale going on. I denied and requested the sales executives to bill the product I had chosen as I didn’t need anything extra. They refused saying, billing a single product is not possible. I’ll have to buy minimum 2. I have been working in retail and ecom for more than a decade and this seems highly unlikely. Does anyone have any idea?
Edit: I have emailed both Nykaa and Maybelline and received a bunch of apology calls from them. They are yet to come up with a clarification. I don’t care about any material rewards but they should really pull up the sales executive. I am from this industry and know the traps. There are gullible customers who don’t. Let’s hope they train their employees better.