Calling to reset password- what information should I have ready?
I'm currently not in the US and I use this account to pay my student loans. I always use the app to monitor my balance but suddenly my password stopped working although I've never changed anything myself nor have I been notified via email of any changes. (Yes I still get emails from them but they don't offer to send verification code to my email)
I don't have access to the US phone number that is linked to my account so my only option is to call them (the outside of the US number 1-312-336-2257) to confirm my identity. If you've gone through this process before, what are the questions you were asked and how does the reset process look like?
Information I have:
My SSN
Account number
Address
Passport
Phone number I no longer have access to
Not the newest debit card
Thanks in advance for all help.