Need help, not sure what to do.
Hello and thank you in advance! Any help/advice would be very much appreciated. My mother filed her taxes through tax act this past year and ended up paying in a little over $10,000. When she told me this, I told her she had to have made a mistake so she went back to tax act and sure enough she did make a mistake and had overpaid by a little over $7000 and would then receive a refund for her overpaid taxes as she had already paid the 10,000+ before telling me. She filed an amended tax return, it was sent in and she just received a letter in the mail saying that they reviewed the taxes and no changes to the taxes/credits were made. She called the IRS they said that “whoops they made a mistake“ and whomever reviewed it didn’t check the amended return next to the original return, but that the case was marked closed so she would have to file another amended tax return. She tried to talk to tax act and they said she cannot file another amended tax return on their site and needs to mail in a paper tax return amendment. The problem is in order to do that, She needs the original tax return not the amended one and tax act says they no longer have the original tax return files. She did not save a copy on her computer either. Does anyone know what we can do?