Vendor is not delivering after partial payment. What options do I have to retrieve the payment?
Hey,
I run an e-commerce clothing brand. I got in contact with a manufacturer named Print and Sew in Delhi. I placed my first order with them, made both the advance and final payments, and the products were delivered successfully. The quality was good, so I decided to place a second order.
For the second order, I made an advance payment of ₹45,000. Since then, the manufacturer has continuously delayed the delivery, saying things like “it will be delivered next week” or “give me 10 more days.” It has now been 45 days, and for the last 10 days, he has completely stopped answering my calls.
I even tried calling from different phone numbers not linked to me or my business. He answers those calls, but when I ask about the refund, he only says that he does not have the money to return.
My business is still small, and ₹45,000 is a significant amount for me. This situation is affecting my cash flow and upcoming payments. If anyone can help or guide me regarding what action I can take, I would be extremely grateful.
I made payment via NEFT.