StubHub sold us “great view” Grand Prix tickets that only showed a screen and are refusing refund
My boyfriend and I bought tickets to the Canadian Grand Prix through StubHub for my birthday weekend. The tickets were listed as “CGV Experience” tickets, which we didn’t fully understand, so before the event my boyfriend contacted StubHub customer support through his work computer to specifically ask if the tickets had a view of the track. He was told yes, and the listing also said “great view.”
We get there and it turns out there was basically no actual view of the race, it was just access to a screen/viewing area. (Which yes I understand we should’ve done slightly more research but we were on a time crunch) We spent about 4 hours at the track trying to figure out if we were in the wrong place, talking to staff, trying to salvage the situation, etc. It completely changed the experience and honestly ruined the weekend for me.
Now StubHub is refusing to refund us. They’re claiming:
they have no record of the customer support conversation
the listing “doesn’t say great view” anymore
Which honestly makes me feel insane because that’s one of the reasons we felt comfortable keeping the tickets instead of trying to sell them and buy different ones.
I understand ticket resale can be messy, but this feels like straight up misrepresentation. If we had known these were essentially screen-viewing tickets with no meaningful track view, we never would’ve bought them.
Has anyone dealt with something similar with StubHub? Did you have any luck escalating, chargebacking through your credit card, or getting evidence of changed listings/support chats? Any advice would help because I really don’t want to let this go.