Reconnected with installment plan only to be disconnected 2 days later and that plan apparently doesn't exist in their systems.
So.... on the 7th my service was disconnected due to past due balance. I spoke with a chatbot and we setup an installment plan where I would pay $50.00 now and then 15.81 on top of my monthly bill going forward in order to restore my service and pay my past due balance. 2 days later (Today) they disconnected my service. I call into support and I get in touch with a gentleman via callback, things are going smoothly (or so I thought), he tells me to put it on speaker, get a cup of tea or something as he'll be working on my account. I thought that was a nice way to put someone on hold so I did just that.... imagine my surprise when a lady with an accent (I won't try to guess where, I'm not that educated or worldly) just yells into the speaker phone HELLO ARE YOU THERE SEEEEEN, THIS IS NOT A MISTAKE ON OUR END, YOU NEED TO PAY YOUR BALANCE NOW OR ELSE WE WONT RESTORE SERVICE. (My name is Sean btw.... not Seen) I almost dropped my cup of coffee, she then persisted to tell me that not only did my plan not exist but that because she can't see it on her account window, that it was a message given to PLACATE me. I explained that i have a confirmation printout and asked if she would like the #, I give that to her she still comes back and explains that xfinity ONLY gives confimrations via email or SMS I tell her this was a printout of the screen after I made the payment to start to the installment plan, she still continues to berate me saying that it doesn't exist. I ask to speak to a manager she tells me I won't be doing that, that I am only going to be able to speak to her. At this point I'm frustrated..... I tell her, this isn't some magical thinking, I satisfied what I assumed based on what the agreement I was given. Now I've been through 3 representatives (I'm on the 3rd right now who I believe is actually the same rude lady I had last time) literally she's trying to make her voice sound different. She again, is trying to tell me that my installment plan just doesn't exist..... this is insane.