r/Comcast

Longtime Xfinity customer here, and I am done pretending this is normal.

My town already has Flock cameras reading every license plate that moves through it, logging where I drive and when, feeding a database I never consented to and cannot audit. Now Comcast wants to turn the router I pay them for into a sensor that detects movement inside my house.

Read the support page yourself. Comcast says information generated by Wi-Fi Motion may be disclosed to third parties without further notice to you, in connection with any law enforcement investigation, any dispute to which Comcast is a party, or a court order or subpoena. Without further notice. Meaning my household movement data can leave this company and I never find out.

And look at that middle clause again. Any dispute to which Comcast is a party. That is not about catching criminals. That is Comcast reserving the right to use a log of when people move around my home in a matter where I am the one on the other side of the table.

So I have questions, and "it's opt-in" is not an answer to any of them:

Where does this data live? On my gateway or on your servers?
How long do you keep it?
Can I delete it?
How many of these requests have you received and complied with?
What stops the scope from expanding next year the way it always does?

Every one of these systems arrives as a convenience and a choice. The cameras were for stolen cars. The doorbells were for packages. Then the footage requests started, the data got pooled, and the choice quietly became the default. I have watched this pattern enough times to recognize the opening move.

I am not enabling this. I am also seriously considering replacing my leased gateway with my own equipment, because a device I do not control sitting in my living room measuring the motion of my family is not a feature I asked for.

Narrow the disclosure language. Publish the retention period. Publish a transparency report. Until then, the answer is no.

I’m seeing lots of supporting evidence and examples for the answer to the above being “yes”. In my case I called them to see what I could do about lowering my cable and internet bill. They fed me a bunch of lies and every person I talked to offered a completely different deal and never had the ability to offer the same thing the previous representative offered. Perhaps the most egregious of all lies was that when I finally worked out a deal that sounded good (which ended up not even being a real deal and we’ve been getting charged $15 or so more than I agreed to unless I canceled Netflix, which I was assured I would still have), I was told to be eligible for that deal I HAD to sign up for a mobile line. I was later told by another rep that this was not a real contingency for the cable plan and that no plans FORCE you to buy a mobile line. But the deal was nonetheless good in theory:

They offered $830 for my current phone trade in, which would be applied to my phone bill over the first 2 years, making the monthly bill $17 for the first year and $27 for the second. To get $17 for the first year each month included a $40 discount from that $830 trade in offer (of which I have email proof that I was given). $40 off the $57 monthly bill times 12 months equals $480, which means they still owe me $350 on my $830 offer. $350 equals $29 and change off per month in the 2nd year. $57 minus $29 and change equals roughly $27 dollars per month for the second year, exactly what I was told. Omg, you mean the math works?

But alas, I am now in the second year and have been getting charged the full $57 each month (two months went by before I noticed). I called to find out what was going on and they essentially said my bill was correct but they could redo my bill to save me $4 a month. Wow. $4. I told them nice try, but I’m already supposed to be saving $29 a month so no I’m not taking your measly $4 offer. I told them to check their call logs and they’ll hear me REPEATEDLY being told the second year would be $27 a month because I was wary about signing the deal so I kept making sure it was fully clear and understood by both sides. While they were checking the logs, I found my email showing they gave me $830 on my trade in yet the first year of billing proves they only gave me $480 of that so far, and finally the rep admitted the mistake and credited me back for the two months of overcharges and even offered to pay my full next months bill (of $27) to apologize.

Yet my expected bill still shows that the next charge is going to be for $57 and I can already tell I’m going to have to call AGAIN next month to fix that. So sick of dealing with companies like this.

So far what we’ve tried/done:

Got rid of cable splitters

Replaced modem and router, registered MAC address

Checked and replaced the line at the wall

Ran a temp line from outside where the box is into the house

And still the internet signal drops all the time. Very frustrating.

Any ideas on other things to try? I appreciate any and all help.

I am a new Xfinity customer who just got done building a new house.

I originally signed my contract Xfinity July 7th and had the service tech come out to my house July 14th. He made use aware he couldn’t complete the install because 811 needed to come and mark out the underground utility’s, which is standard. 811 came and flagged and market utilities on July 26.

The install was booked for Aug 18. I got it moved to the 16th cause I made Xfinity aware we are living in our house without internet. (Moved in Aug 1)

The morning of Aug 15th the day before our tech was going to come and complete the burial and install. I confirmed that they were still coming on the 16th. The tech said yes, they are still scheduled to come the 16th for the instal. An hour after I got off the phone. I got a text saying my install was now moved to Aug 29th. I called to see what had happened because that puts the house at almost 2 months from when we signed the contract with out internet.

The service rep told me middle of our conversation to go with a different internet provider if I didn’t like it.

Not sure what to do now.

I called a few years ago because the utility cover on the coax connections in my yard was badly beaten up. They came and took the cover away leaving an unsightly connection sticking out of my front yard. I have an appointment with tech support because my internet will no longer connect. No wonder with these cables showing a lot of wear and damage.

Is there or will there be a PCIe Card that is capable of working with OpenDOCSIS or Our own DOCSIS with the possibility of Securing it on our Own? It's a question, that I'm looking at - as, I'm studying Securing the Cable Modem... I understand the Bridge Mode versions of the Modem Box allow us to secure our own Network Stack, but we can't touch Layer One and Layer Two of the Hardware, DOCSIS, MAC, and Signing Keys as we could end up abusing it to eavesdrop or gain free Internet. But, how can we secure against others, including leaked keys?

Thank you..

So I just made an expensive and powerful home server just to realize that I'm stuck at legacy tier upload speed. It was my mistake for not doing the research before making the server, but going to the Xfinity store today almost did me in.

I upgraded my modem to the XB8 in hopes it'll give me the upload speed I was looking for, but nope. I went back to the store and had a guy almost talking me into upgrading to the 2gb/s Internet line, and that it'll "double or triple" my upload speed.

I was smart enough to tell him to let me research it before I did that and I'm so glad because that asshole would've sold me a useless upgrade. I don't have any fiber optics in my area so no matter I wouldn't be getting more than 40mb/s upload.

It kills me that someone down the street is paying the same bill ass me from the same provider, yet I'm capped to legacy service because there's no competition around to force them to roll out midsplit. It feels like false advertisement and is scummy to say the least.

Update: So I got in touch with corporate after talking to the first commenter on here. I asked about the 2gb/s package and the higher upload speed with it and he said that I could upgrade to it. He got into my account and then told me that my 1300mb/s package is currently my highest offered Internet in my area. He said he would push my issue up the ladder(bs), and is giving me Now TV and an Internet extender for free, and lowered my bill $30 per month for 5 years. I took the offer because my town has been Xfinity's turf since I could remember, and I don't ever see competition coming so I have no choice but to stay with Xfinity.

I do want to say real quick though. Xfinity can shove the Internet extender where the sun don't shine. I need upload speed, not wider Internet reach for my small apartment, or whatever the hell Now TV is.

Have had cable and internet with Comcast for awhile. Saw somewhere that adding a cell line could lower the plan. Called support few months back, they said $70 cheaper. Never got around to actually go through with it. Went in person, no help, wanted us to cancel with our current carrier and bite the cost. Just going to use this as a second line. So question is, doing the bundle option, will I be signing for a year contract, or is it two? Will the price increase crazy in year 2? Just trying to think of any scenario the call center person won't be conveniently mentioning.

I was on a family plan with tmobile since 2006. my brother heard about a promotion with Xfinity mobile about an upgrade. Xfinity agent told us to pay off our devices at tmobile and transfer numbers and free upgrades and a 12 month free line. she didn’t do the order first for the upgrades. when she ported us in she made the order after and the system kept cancelling the order. they told me to go in store. store employees told me to get lost pretty much. finally decided to leave Xfinity mobile after three weeks of frustration. I lost over 500$ tmobile credits I was receiving. what a horrible experience . we spent countless hours with xfinity customer service.

Has something changed recently with the Xfinity Rewards? I used to be able to get rewards and they were typically free movies. Now when I check the rewards on Thursday when they’re supposed to be posted, it has nothing new. When I check later it says I missed it and they are all sold out.

This is not really feeling like a reward anymore.

Absolutely ridiculous. I've been a customer for almost 13 years. They constantly have told me my monthly won't go up. Yet it does every january. Fine. This year I signed a contract later than normal, in november or december, and I gone one whole payment at the agreed upon rate. About $150. Then it jumped to $175 and I wasn't paying attention. Then they said that the lower payment was due to a pro rate. What!? A pro rate of what? Makes zero sense.

Then I experienced the stall tactics. Absolute bullshit. I could tell the person was being coached, cuz there would be a delay in response, like they were reading a script, or having someone tell them what to say. I asked for a supervisor and be put on hold. 10 mins later they'd come back and ask if there was anything else they could help me with. Uhhhh, ya. Supervisor. Happened at least 3 times, and they were just yankin me around. The last person I spoke with said that price has always been my price. Flat out not true, but he held his ground and did deflection tactics. He wouldn't entertain the truth. So, even tho my bill history proves my point, he insisted my monthly never raised what I said it did, and again stated the prorate crap. I told him its higher than when I was out of contract for a few months, so why qould I sign a new contract that was more? Never addressed the truth.

My service never changed. Same internet, same tv. Pro rate means u have less than a full cycle from the beginning of a new service, and the price paid is based on the percentage of the cycle left, translated into dollars.

The least I ask is to have a few months grace after signing a new contract. But really, wtf? Why have yall started treating me like shit? I've spent hours on the phone to get absolutely nowhere.

​

I provision internet for a medical company and Comcast is coming into certain markets i oversee and is offering "Dedicated" Fiber at cheaper prices than the last-mile provider.

Is Comcast trying to sell my company "Shared" Fiber that has an SLA and marketing it as Dedicated? Or are they taking a loss building out this network? I am struggling to understand and desperate for answers.

That's it. That's the post.

Its 2026. Comcast/Xfinity tries to build its inclusive reputation by supporting women's sports and curating content for platform representation. Its a decent organization you'd think. But it all ends at PR, because operational processes are as misogynistic as it gets.

Here is my story.

I have been a customer for many years. At one point I got married and ended up adding my husband to my account. Now all MY profiles greet me with his name, and every time Xfinity contacts me either in response to an inquiry or with their customer outreach to upsell us they use his name or ask for him.

So Xfinity friends, humor me this. Consider whose account this is. Consider whose name is on the card that has paid and continues to pay bills for your services.

Giving them the benefit of the doubt that there was a snafu in name/profile mapping, I called them to remedy and was told it is not possible to fix because its how they are set up. I stopped by the store to confirm since their callcenter/online support is notoriously bad. And get this - they truly cannot fix this. In what universe does it make sense for a company of this size to build in sexism into how they operate.

Its 2026. Comcast/Xfinity still wants to speak with the man of the house.

I am so annoyed right now. Xfinity Mobile has done it again. Outages since 2:30 and they never put on their website that their mobile service was down Because of that I thought it was something with my phones again and the time of day which happens often since they went with Verizon and spent 90 minutes plus trying to get through to agent to help me via my chromebook because none of my phones would call out. When I finally got an "agent" he was worthless and never answered my questions and disconnected on me without warning forcing me to start again. AT this time one of my phones worked once finally I have to check others. But be warned DO NOT SIGN UP FOR XFINITY MOBILE They have NO customer service of any value and they just don't care if your phone service works or not. If they cared they at least would keep their website updates. I would not have had to remember that they use Verizon towers and check their status to find out what is gong on. They at least posted it. I am furious right now and will be changing to different carrier that does not use VERIZON I prob will change my internet service too I am so fed up 44 years of Comcast and this is how they treat you.

I tried to post this where I thought it went on Reddit and they blocked it out so I removed it and asked where I could post my grievance and was told to com ehere. I hope it is ok here. I am just so fed up...need to vent!

Xfinity made our phone (Samsung Galaxy S21 Ultra 5G Incompatible after using it for 4 years.
When we went to the Xfinity store , they said we need a new phone and insisted that we buy from Xfinity mobile store.

We left the store and got a good deal from ATT for new customers.

Comcast came to service a neighbor down the street from me over a month ago and in the process left a long cord across my driveway and across several of my neighbors’ properties. None of my immediate neighbors know who requested the service and none of us are Comcast customers, which has made it impossible for us to contact customer service. We have tried repeatedly to have someone come to collect or bury the (temporary?) wire but despite Comcast’s supposed service confirmations no one ever arrives to address the situation. All of their customer service seems to be AI and we are at our wits end. Does anyone have suggestions for how to resolve this issue, short of cutting the cable? We know it was Comcast because we saw the initial work trucks, and they completely knocked out my Verizon service (due to cattling) in the process. When Verizon arrived to reinstate service they confirmed it was Comcast but refused to move the cable. Rant over.