r/Comcast

i went to gmail which is 10x better than comcast but some stuff still goes to comcast email because some vendors/businesses/doctors email systems are crap and you can't change your email - its almost impossible.

anyway the geniuses at comcast have deleted all my forwarding and deleting filters for the 2nd time in 2 weeks......after i set it all up again.....

I've been trying to get simple home internet installed through Xfinity. (Don't tell me to just get fios I'm trying to do that already and that's had its own set of craziness so now I'm just trying to get something installed as soon as possible.) (And no i can't get starry or cox, I've tried.) (And the Solis hero hotspot didn't do jack. And I can't get starlink in my condo bldg cuz they would need to drill through a wall.)

I've been stood up FOUR TIMES, they say they're coming, they say they've arrived, I go to meet them at the door and poof nobody's there, nobody tried to call me, I've been waiting patiently the entire window and nothing happens. The text bot, online chat bot, and live person all say "I'm so sorry, that's not the experience we want for you, I promise this will not happen again" and then schedule another appt and THE SAME THING HAPPENS.

This is all AFTER my first in person appt (which was required because the self install didn't work) and the tech actually did find all the cable wires in the basement of my building, but told me he couldn't find the other end ?? of my unit's wire so he would not be able to activate it. It was a huge rats nest of wires down there. He left but nobody ever called me to troubleshoot or make another appt, it was just crickets. Finally a week later i called them to make another appt because I'm getting desperate not having any Internet. Oh and they keep sending emails to push additional services but I still haven't gotten the one thing I asked for!!

Oh and they sent me a bill. 🫪🤪😥😂😂

I am a longtime Xfinity subscriber and have had the same X1 cable box for years. I have been experiencing issues with the Paramount plus app on the my X1. Long delays, error messages, really poor resolution, random drops, etc. I have tried restarting the box, clearing the cache and no improvement.

I THINK a new X1 box will solve this. Can I just go to my local Xfinity store and swap it out? Do I need a service ticket? Appointment?

Thanks!

I’ve been on a Comcast/Xfinity 1Gbps plan for several years and I’ve been paying $30 extra each month for unlimited data. Since all of their new plans (since 2025) come with unlimited data by default, i decided to ‘upgrade’ to a current 2Gbps plan and save $30/month in the process. The download speed immediately shot up from 1.3Gbps on average to 2.3Gbps (as expected), but the upload speed had been reduced from the 370Mbps speed that I’ve grown accustomed to over the years to a paltry 70Mbps. Since I rely on upload speed more than I do download speed, I’m unhappy with this. I even asked the text chat sales representative if my upload throughput rate would be adversely affected by the switch and I was assured that it would not.

Know that I own my own modem (Unifi UCI) and I rebooted the modem a few hours after the new service was provisioned and it did not make a difference.

Is this known/expected “feature” of switching to one of Xfinity’s current Internet plans? Is there anything I can do to get back to 350Mbps upload speeds?

Today’s outage is unacceptable. The first update said restore at 4:15 PM. Nope. Next message says 7:05. We’ll see. If the second message is correct, it will be out for over five hours. There’s a new concept in IT. It’s called network redundancy. Get with the program please. I hope you plan to refund your customers for the lost service.

i’m convinced that Xfinity associates are trained to delay and slow down any customer service interactions and pepper them with attempts to upsell especially the mobile line. What should’ve taken 30 minutes took about two hours of talking to multiple different people on chat, and then once I connected to someone on the phone to verbally confirm removing a landline on my Wi-Fi, that person also attempted to upsell me the mobile line promo. Just a really sorts customer service experience, especially in this day and age where you’d think they have it down pretty smooth by now. granted the second or third person on the chat was actually really helpful after the notice that I had myself to two different people and that the chat had been going on for so long and having to reconnect, etc. But the person on the phone had no idea what the follow up was and I had to again explain everything to her and bunch of upsell attempts.

Literally all devices disconnected from Xfinity NOW and it won’t connect a single one because “device limit has been reached”.

This is such a scam! Beware if you need internet and check your options! 😡

Had Comcast/Xfinity cable for almost 22 years. Past six years for internet only in the form of the 1.2 gigabit down & 40 Mbs up unlimited service. My household is full of heavy data users, with a lot of streaming and gaming, plus currently three online students there, I work from home, and my wife occasionally works from home. Broadband is an absolute must for us.

Frontier fiber has been inching my way for the past four years, and in May they finally were in my neighborhood. I eagerly watched them work. I would stop when passing by and ask them when it was going to be available. Concurrently for years Xfinity played the contract game with slow price increases as soon as the contract ended. My May bill jumped from $90 to $110. It had been $80 just two months prior.

Finally I start receiving messages from Frontier that fiber service was available. I call, schedule install of the 2 gbs up/down service, and a few days later the techs show. A couple hours later I’ve got considerably faster and cheaper internet. I waited until the next day to call Xfinity, to ensure there were no issues.

It takes the Indian retention specialist contractor 39 minutes to close out my account all the while begging me to stay.

“I see you’re a 21 year customer!” Yup, soon would been 22. And I have as much loyalty to you as you did to me.

“What are they charging you?” What does it matter, that’s none of your business, but I’ll give you a hint - it’s half the price and more than twice as fast as Xfinity and no stupid contract. So I ask - what would you do if you were me? Just a chuckle, that’s all he could reply with since he’s being recorded and can’t audibly agree with me.

“I can get you 47,000 TV channels for $X!” No thanks. If you were really looking at my account in your database, you would see I haven’t had TV service in >6 years and it’s of no interest to me.

It was such a satisfying call to make.

I think because we signed up for iCloud we ran over this month’s allocation. It’s now $10 per 50GB.

Has anyone go over and how did your bill end up?

T-Mobile is much nicer about it. They just throttle you after you reached a certain limit. I’m in the waitlist for T-Mobile as am a bit tired of paying so much already for the basic service from Xfinity.

For anyone considering Xfinity/Comcast, learn from my experience.

What should have been a simple service issue has turned into one of the worst customer experiences I've ever had.

A cable issue on my property remains unresolved. I've spent days making phone call after phone call, explaining the same situation over and over, getting transferred between departments, receiving conflicting information, broken promises, and absolutely no sense of urgency.

No one owns the problem. No one follows up. No one seems empowered to fix it.

It's astonishing that a company this large can make a customer work this hard just to get someone to take responsibility.

At this point, I'm not just disappointed—I'm warning others. If you have another option, seriously consider it. No customer should have to spend this much time fighting for basic service and accountability.

Comcast/Xfinity has completely lost my trust, and the moment this is finally resolved, I'll be taking my business elsewhere.

Customers deserve better than excuses. They deserve action.

I've looked everywhere for it in emails, and I have no access to the tenant to login to the system they want me login to and my contacts are less than stellar with responding back. Can anyone who has worked for Comcast tell me where this stupid number is found at? I believe the lady on the WFH team said "primer number" but she was hard to understand.

Serious question. My money is good, I pay insane retail prices for 3 cablecard devices, and they torture me. I understand from other conversations that Comcast thinks they will make more money in the long term from faster Internet speeds, but in the current moment, why are they torturing their cablecard customers? Occasionally I interact with a cool CSR that fixes things, only to have Comcast nightly programs break the fixes.

I had my teen niece over for a few days, and I woke up this morning with over a dozen DMCA notices in my inbox. Turns out, she torrented an entire TV series overnight. I called Security Assistance and they said my account is fine, but given the number of files, I'm expecting more over the next few hours. And "fine now" does not guarantee "we have processed this and determined there's no problem".

How worried should I be about suspension/termination? I work from home and need the internet from my job, and I don't want her stupidity to mess up my life.

I've been a Comcast customer for 9 years. Their pricing for cablecards has always been weird. Currently, in my area, they are "free". I have three of them. They killed two of them. I'm probably their only customer left in my community. I know, it's only a matter of time before moving onto something like youtube tv. I'm just curious about other people's experiences with Comcast and multiple cablecards.

Base pay is $16.50 but with monthly commission it's estimated $24.64 an hour. Was curious what other people's experiences are working at a store as a sales rep & if the commission pay holds true or not.

Chat tells me that I can't change to a cheaper TV plan and retain my cable card. The online change plan flow errors out "you must contact customer service..."

I'm keeping this cable card (and my HDHomeRun + ChannelsDVR) until it stops working completely.

We were quoted over $8000 to run Comcast to our residence. Are there any questions I should ask our contact to ensure this is the final price? Anyone else have experience with paying the construction costs for internet?

I’ve been an Xfinity customer for years. Over the past several months, I’ve had 4 separate multi-hour internet outages — one of them I have a timestamped screenshot of. I had to take 11.25 hours of PTO because I work from home and couldn’t do my job during these outages.
When I called to address this, here’s what actually happened:

•	A rep sold me a $15/month WiFi extender I didn’t need    
•	I started paying $45/month for backup internet through another carrier because I no longer trusted Xfinity’s reliability

\*\*•\*\*	When I asked what time a planned outage (happening in two days) would occur, so I could inform my employer in advance, two different chat reps ended the chat for “inactivity” — right after I had just responded. Both of them also tried to upsell me on a service add-on instead of answering the question.

•	I filed an FCC complaint (this is real, it’s a documented process anyone can use) after getting nowhere    
•	An “executive” rep called and tried to close out the FCC complaint by telling me my internet “looks fine now” — as if that was ever the issue

•	I was given a single $25 credit total, with no itemized breakdown by outage

•	When I finally got an outage log, it listed one outage as 4 hours — I have a screenshot proving it was longer. When I showed her the discrepancy, the response was “usually they come back up sooner.” Not a correction. Not an apology. Just that.

•	When I asked why I wasn’t notified about a planned outage and only found out by manually checking my account, I was told “that’s what you’re supposed to do.” I pointed out I shouldn’t have to log into my account daily — they should be texting or emailing customers. She went quiet and changed the subject.

•	When I asked why their own agents had essentially ‘hung up’ on me by ending the chat, I was told “you’re asking me something I can’t answer” and “you’re asking me to get inside someone else’s head.”

•	When I brought up the cost of the backup internet I had to get because of their outages, I was told “we didn’t choose to get the other internet” — as if needing backup internet because their service kept failing was somehow my personal preference.

•	I was told, more than once, to “talk to my employer” about the PTO — as if my employer caused Xfinity’s outages.

•	Three different reps, across three calls in one day, repeated “we can’t do that” when I asked for further credit. None of them could cite an actual policy when I asked directly. One just said “I already told you” when asked.

•	Not one person apologized, at any point, for any of it.

I’m not even asking for something unreasonable — I documented everything, I have my own PTO records, dates, and a screenshot. I just wanted to be treated like a paying customer whose time and money matter. Instead I got three hours of deflection, gaslighting, and zero accountability.

Xfinity is attempting to extort me for $552.32 before allowing me to open a new account at my new apartment, despite the fact that I called prior to moving to inform Xfinity that I would no longer need service at my last location. They’re the only internet provider in my area, and while they’re worth well over $300 BILLION, they refuse to work with me on a balance that I made every effort to avoid before it became a problem. If you can avoid Comcast Xfinity, save yourself!