I don’t normally post reviews, but Xfinity’s skyrocketing prices and terrible customer service have pushed me over the edge.

Right now, I am being charged a ridiculous $95 a month just for internet, and the service isn't even that great. My bill suddenly jumped from $50 to $95 because a promotional rate ended. I am so tired of having to go through this exhausting "song and dance" every single year just to keep my bill reasonable.

As a retired senior living on a fixed Social Security income, I simply cannot afford to be price-gouged like this—especially in today's economy. My income doesn't keep up with these sudden, massive price hikes.

To make matters worse, customer service is absolutely useless. You get stuck dealing with overseas call centers and agents who don't have the authority to actually help you, and it is impossible to reach a U.S.-based representative. I've wasted hours on the phone for nothing.

After 13 years of loyalty, you would think Xfinity could figure out a way to bring my bill back down to the $50 ballpark. If they can't, I am absolutely ready to disconnect my service for good. Shame on you, Xfinity.

im a top sales rep for one of the biggest stores in the US, ask me anything and your answer will nothing but the hard truth. i already did an ama before, here it is again.

It literally is like pulling teeth to report a tree laying on an xfinity line. The chat bot is total trash and when I thought I had entered a ticket, it gave me errors and wouldn’t take. Wait time for a callback is 45 minutes +. Come on.

Bill is just simply too high and I've been with this company for over 21 years. I only had to stop for one month in between moving 10 years ago. I used to love Comcast but now it's just too high. Is there any way that I can get some help lowering my bill? I have such a hard time getting a hold of customer service thank you.

I have a single phone line for my business with Comcast Business Class (almost 20 years now). I want to be able to send and receive text messages from my landline phone number. I tried WhatsApp for business, but it doesn't recognize my number because it is VoIP. Do you have any other recommendations for SMS texting apps for small businesses? Bonus points if it syncs with Quickbooks. Thanks!

Any tips on how I can get out of my Comcast business contract without any extreme penalties?

I’m a senior and a widow in CA on a very limited income. I had a $50 a month internet plan for five years. NOTE, if you have a five year plan you better know when it expires. Been with Xfinity/Comcast since having Internet.

On 4/17/26, at 8:19 am, I get a message that my monthly bill has processed via ATP in the amount of $109.79. Panicked (given I will be insufficient funds now in my bank account and have to borrow against my saved money for surgery) I immediately call and get an overseas agent that I’m having communication issues with. I am told my five year plan expired and that’s my new amount owed. I explained I was not notified because if so I would have called immediately as I can’t afford that. They said a letter was sent. NOTE: to date I have asked for date and copy of this notification SEVERAL times to NO AVAIL. After 1.5 hours going round and round with them in tears, I’m transferred to a “manager” who seemed very frustrated with me that I had interrupted his day. I explained the problem and again just get the same AI/scripted BS. Why have these agents if they’re not empowered to find any solutions and to just keep repeating the same scripted answers that they gave me the last two hours.

You see I take care of my grandkids and am in my rental to sleep. I have a cell phone and watch TV probably 10 hours a week, no computer etc. I need the minimum. Long story short I am told there’s nothing they can do for me but change my plan as of date of call to $55.86 plan. They can’t reverse any charges and I will pay $40.40 next bill that’s prorated. After trying to ask what else can be done, he gets more frustrated with me and says he’s calling his back office for a credit. Gets back on the line says he got me a $70 credit so I won’t have a bill next month (May) and I agree because I’m exhausted after 2.5 hours on the phone, and am watching my grand babies. I’d like to add I had to reschedule surgery cause my blood pressure was to high. I have low blood pressure and that’s how upset I was over this situation.

Today I get an automated text from Xfinity letting me know my bill was processed in the amount of $40.40. I flipped. Called and suffice it to say got all the same scripted responses via chat so at least I have a record of convo. In 1.5 hours of pure hell I was at least able to get that the last manager put the credit in notes but didn’t process the credit. I truly believe he did that on purpose. At the end of all this all they said was they’d process the credit. I asked for manager again to report there needs to be accountability for the manager who blew me off. The manager came onto the chat and said here’s your bill, here’s what you owe and problem taken care of by credit. I then started to reply and got a message that the chat has been ended, problem resolved.

I know this may seem petty and not much money but I am that tight after retirement of 35 years in HR mgt and ss living in CA!!!!! I have a prep appt and I’m hoping I can calm myself enough to be given the ok and not rescheduled. What really gets me is the cold, can’t give a shit service after being with them for years!!! But tomorrow they still monopolize, make billions and I’m so expendable. Sad. And it also amazes me in this day and age with technology and them being a tech-based company, they can’t reverse charges!!!!? I’m done.

Furthermore I’ve looked at these posts and their customer service forum. Same BS. “We are so sorry for your experience….we understand…blah blah blah. Again why even have those agents respond with the scripted BS that’s so offensive. YOU DONT CARE so don’t pretend to.

Posted a similar message on /r/Comcast_Xfinity/ yesterday but got only one response.

Questions for those who have gone to the Yahoo email. How is the security handled? Especially if you have multiple email accounts. Can you use the same external email and/or phone for the 2-factor? I am using the web interface.

Thanks for any Yahoo insights?

I had been paying $89/month for 300 Mbps internet.
When I first signed up two years ago, the rate was $49.99.
No notifications. No explanation. Just a number that kept going up.

So I did what everyone says to do: I called and threatened to cancel.

But instead of just posting "it worked," I documented the entire call
in real time — every hold, every offer, every phrase they used —
so you can see exactly how the retention playbook works.

---

**Minute 0-4: Getting past the first agent**

I called the main number and said: "I'd like to cancel my service."

The first agent asked why. I said my rate had nearly doubled
since I signed up and I'd been looking at alternatives.

She immediately offered to transfer me to their
"Customer Solutions" team.

Hold time: 3 minutes 40 seconds.

Important: if you say "billing" or "promotions,"
you get standard customer service.
They have almost zero authority to lower your base rate.

Say "cancel." That routes you to the people
who can actually do something.

---

**Minute 4-8: The diagnostic**

The retention agent — let's call him Daniel —
opened with a real conversation, not a script.

He asked:
- How long I'd been a customer
- Whether I'd had service issues
- What I was currently paying

He wasn't just making small talk.
He was pulling my account profile on a second screen:
- Whether fiber competitors serve my address
- How often I've called before
- My payment history
- My estimated "churn probability"

That last one matters a lot.
Comcast's retention budget is adjusted by ZIP code
based on how much competitive pressure exists at your address.

I told him: "My rate went from $49.99 to $89.
The state average for 300 Mbps is around $62.
I'm paying 44% above average.
I also have an AT&T Fiber quote for $55 at my address."

There was a 4-second pause. That's when the system flags.

---

**Minute 8-12: The first offer**

Daniel came back with:

"I can offer you our Loyalty Rate of $69.99 per month
for 12 months."

That's a $19 reduction. $228 per year.
Not bad for 12 minutes.

But I knew this was the floor, not the ceiling.

I said: "I appreciate that. But $69.99 is still above
the state average, and AT&T Fiber is at $55
in my area for faster speeds.
Is there anything closer to that?"

Hold: 2 minutes 11 seconds.

This hold is different. He's not transferring you.
He's checking a secondary discount authorization screen
or consulting with a supervisor.

---

**Minute 14-18: The real offer**

Daniel returned with:

"I can do $54.99 per month for 12 months on your
current plan, and I'll waive the equipment rental
fee for the first 6 months."

Let me break that down:

- Original bill: $89/month
- First offer: $69.99 (22% reduction)
- Second offer: $54.99 (38% reduction)
- Equipment waiver: $14/month for 6 months = $84 extra
- Total first-year savings vs original: ~$494

The only thing that changed between the first
and second offer was me citing a specific competitor price.

When I mentioned AT&T Fiber at $55, the system
reclassified my address as "high churn risk due to
fiber competition." That unlocked a deeper discount tier.

---

**What I learned about how this actually works**

After this, I did the same with Spectrum, Cox, and Frontier.
The pattern is almost identical every time.

**Tier 1 offer** (agent self-authorizes):
- 15-25% off your current rate
- No supervisor needed
- If you accept this, you left money on the table

**Tier 2 offer** (requires second authorization):
- 30-40% off current rate
- Triggered by: mentioning a specific competitor price
- Or: asking to escalate to a supervisor

**Tier 3 offer** (rare, supervisor-level):
- Below new-customer promotional rate
- Plus fee waivers or speed upgrades
- Only happens when fiber competition is confirmed
at your address

The key variable is not your loyalty.
It's not your payment history.
It's not how politely you ask.

It's whether your address has a real competitor.
Comcast's discount tiers are priced against competitive
threat by ZIP code, not against cost of service.

---

**The one thing that made the biggest difference**

Having a specific number to cite.

Not "I think I'm overpaying" — but
"the average in my state is $62 and AT&T
is offering $55 at my address."

Retention agents respond to data because
their system is built around data.

Vague complaints → Tier 1 offer.
Specific numbers with a competing price → Tier 2 or 3.

Before you call, spend 30 seconds finding out
what the average is in your state for your speed tier.
That number is your most important tool in the call.

---

**What happened 12 months later**

The promotional rate expired.
My bill went back up to $79.99.

So I called again. Same process. Same script.
Got another 12-month deal.

This is the reality of internet pricing in the US:
you have to call every year.
They are not going to volunteer a lower rate.

But the call works. Every time.
As long as you have the right data going in.

---

Has anyone else done this recently?
Curious what offers others are getting in 2026
and whether the tier system matches
what I documented here.

Once again, out and about and phone won't function using Data and no wifi available. What is the use of paying fo Data (which I hadly eve use) if it not going to function when you need it to? It happens in town out and about and definitely out of state.. Sometimes the phone won't function moving down the avenue....in town! I have called and talked with suppot about this many times ...many many times...over the years of my account I keep my plan because it is cheap fo me. It works fine at home most of time but not out and about and it is getting frustratin. If I had not had someone else with me today who could process the parking garage payment on their phone not sure what would happen I keep saying I will change carries but I have not because they all seem so pricey. However; not safe fo an old lady to have a nonfunctioning phone wheneve it rains o when I am out and about etc.... I will be calling Xfinity again about this but that is so time consuming and frustating and frankly useless. Anyone here use Patriot Mobile? What do you think of them Been threatening to change to them for a long time Just been tying to wait til I move and change intenet and eveything to new carries. I know when I call them I will get someone who is clueless and they will pull out their little cheat sheet and say change this change that..reboot etc and I will tell them I have done it many times but will do it again. It will not work o change a thing and then I will have to start completely over with another "card reader" Frankly I don't know how they stay in business.

so with no notice, u/Peacock moves more than half the EPL games to USA which requires a separate subscription, and then removes the 1-day delayed replay of the USA games so basically Peacock subscribers can't watch them.

so u/Comcast and u/NBCUniversal can fuck all the way off. Im not going to keep this subscription when the price is the same but the value has been reduced by more than half.

I want to share my experience with Xfinity because it has honestly been one of the most frustrating customer service experiences I’ve ever had.

Without my authorization, my internet service was canceled, leaving my family without internet for two full days. When I called looking for answers and a solution, nobody was actually able to help.

I asked them to provide any proof showing that I requested the cancellation — a signed document, an email, or even a recorded phone call authorizing it. Of course, they could not provide anything because I never requested my service to be canceled in the first place.

What’s even more unbelievable is that they claim their “system” cannot restore my previous plan. I was paying around $50 for 1 Gig internet, and now they are forcing me to pay almost $80 for a similar plan. Their attitude was basically: “take it or leave it.”

And the supervisors are completely useless because they don’t have the tools or authority to solve real customer problems. Everyone says they “understand the situation,” but nobody can actually do anything. The level of bureaucracy and lack of empathy toward customers is unbelievable.

On top of that, the “1 Gig” service they advertise is nowhere near consistent. I constantly deal with interruptions, instability, and unreliable speeds. Just a few weeks ago, I was left without internet for almost three days and nobody could provide a clear explanation or solution. It’s shocking how disorganized and disconnected this company appears to be internally.

Honestly, I don’t know if the CEO of this company truly understands what is happening beneath him. Because in reality, customers do not matter here. We are not treated like valued clients — we are treated like numbers. And every interaction with this company continues to prove exactly that.

Has anyone else experienced Xfinity canceling services without authorization and then forcing customers into more expensive plans?

In May of last year, after over a decade with Comcast, I canceled my Xfinity service, because I was moving overseas. I paid my final bill and returned all my equipment. All was quiet for almost an entire year - the last communication I ever received from Comcast was confirmation that my last bill was paid.

Today I woke up to my bank account heavily overdrawn thanks to a $150 charge from Xfinity. I had a DM conversation with two Xfinity representatives who first asked if I was sure I had not made the payment myself - I confirmed that I absolutely did not. I was then essentially told "well, someone made the payment" and that there was nothing they could do - my bank account had been charged, the transaction had been made, and they will not reverse it.

I impressed upon them that I had been an Xfinity customer for many years, had paid my final bill and returned the equipment, and had not been notified of the early termination fee nor given a chance to make arrangements to pay for it myself. The money had simply been taken from me at their own discretion. Had I been notified, I would have chosen to pay it next month when I could afford the expense. Now I'm heavily overdrawn and will not be able to buy groceries or necessities for the next three weeks.

They said the early termination fee was in the contract, that the payment had been made (regardless of the fact that I did not authorize or make it), and thus could do nothing about the situation.

If I am truly responsible for paying this fee, that's one thing - if I had been informed about it at some point in the last year, I would have paid it.

What I really strongly protest is how they've charged me the fee without any prior communication - not even a heads-up. "Hey, you owe us this fee so we're going to charge your bank for it next month/week".

I've filed a Notice of Dispute on the Xfinity website. I was wondering if there's anything else I can do, or if it really is true that Comcast is allowed to do this kind of thing and I have no recourse.

Title: Xfinity Mobile has left my pregnant wife and I stuck in porting limbo for 2 weeks while still charging us

I honestly don’t even know what else to do at this point besides warn people and see if anyone here has dealt with this.

On April 30 / May 1, my wife and I switched from Verizon to Xfinity Mobile. Before switching, I paid Verizon over $2,500 to pay off devices and obtain all required transfer pins and port-out information. Then I paid Xfinity over $483 upfront in taxes/down payments/activation costs just to start service.

Fast forward nearly TWO WEEKS later and our lines STILL are not properly activated.

We have now spent over 15 calls with Xfinity Mobile support. Every single call lasts 1–2 hours and goes absolutely nowhere. Every rep says something different:
- “Wait 3–5 business days”
- “The port is pending”
- “There’s a duplicate error”
- “Engineering is working on it”
- “We opened another ticket”
- “Call back tomorrow”

Now they’re saying ANOTHER 7 days.

Meanwhile:
- my wife is currently 41 weeks pregnant and could go into labor literally any moment,
- I still need reliable communication for work and emergencies,
- and we are approaching trade-in deadlines on our old iPhone 16 devices by May 20th.

So now I’m stressed that Xfinity is going to financially screw us over because THEIR systems can’t complete a port correctly.

What blows my mind is they are already billing me:
- current cycle balance shows $138.50,
- they already took the upfront money,
- yet the actual service is still broken.

I’ve remained patient for two weeks but at this point I’m exhausted, angry, and honestly shocked at how disorganized this process has been. No dedicated case manager, no meaningful escalation, no urgency despite the pregnancy situation — just endless loops and tickets.

Has ANYONE here actually gotten a porting issue like this resolved through executive escalation or FCC complaints? Because normal support seems completely useless at this point.

Why is it that Comcast has decided to come into our neighborhood and decided to start digging? Well seems they Broken the mail Water line to the Whole Community!! And can’t get thru the 1-800 # they tell you to call. And then when they’re asking for the account number, it tells you to tell them that you have an operations problem. That is a bold face lie you cannot get through to anyone in fact if you don’t have an account number after a few minutes it hangs up on you so much for good customer service right Comcast. I mean what is going on you decide to pull up in somebody’s yard and just start digging and then bust their main waterline and then have the balls to just up and takeoff and do nothing…. Who in the heck are y’all to just do this to people and up and takeoff after you’ve caused such a huge problem! You just left everybody in the neighborhood to try to figure it out on their damn own when you were the ones that did this! I hate Comcast. I will never ever use them. I thought Sudden Link was bad. Comcast is even worse. We need a phone number and someone to contact to reimburse us for all of our troubles. We are going through thanks to you and your crappy contractors that dig a hole and then up and leave…. Y’all really need to be turned in to the state. This is unacceptable behavior. And when you stay on hold for forever and you keep calling back and doing what your website says, you can still never get a person. It’s just nothing but a damn scam. You need to provide us with Correct information to speak with someone so that way we can turn around and do something about this.. looks like Comcast is the easiest of the easiest. We’ll just come tear up your yard freaking bust a line and then we’ll just jump in our car and takeoff cause we’re chicken ! Never any responsibility for their own actions!

Hello,
I am writing to request a manual database override for my account. I recently contacted Xfinity support to lower my monthly bill. During that process, the agent changed my plan and permanently removed my grandfathered Super Triple Play bundle, which included my 1.3 Gbps (Gigabit Extra) speed tier.
When the agent attempted to revert the changes, they were unable to restore my original speeds because the online system now only shows a maximum of 1.2 Gbps for my address. Under the old 1.3 Gbps profile, my network successfully overprovisioned to 1.5 Gbps. Under this forced 1.2 Gbps plan, my speeds are hard-capped at 1.3 Gbps.
Because this plan destruction happened during a failed billing adjustment, I need a Tier 3 specialist to access the system archives. Please initiate an Erroneous Downgrade Reversal to manually push my legacy speed profile back onto my account provision. If the old rate code is completely locked, I would like to discuss matching my previous speeds via a promotional credit on a higher active tier.
Thank you, and I look forward to your direct message to provide my account details.

Had a billing issue today and honestly the most frustrating part wasn’t even the mistake itself — it was knowing I’d probably spend forever trying to fix it through support.

Feels like dealing with customer service has become mentally draining lately.