u/chickadee215

I've been trying to get simple home internet installed through Xfinity. (Don't tell me to just get fios I'm trying to do that already and that's had its own set of craziness so now I'm just trying to get something installed as soon as possible.) (And no i can't get starry or cox, I've tried.) (And the Solis hero hotspot didn't do jack. And I can't get starlink in my condo bldg cuz they would need to drill through a wall.)

I've been stood up FOUR TIMES, they say they're coming, they say they've arrived, I go to meet them at the door and poof nobody's there, nobody tried to call me, I've been waiting patiently the entire window and nothing happens. The text bot, online chat bot, and live person all say "I'm so sorry, that's not the experience we want for you, I promise this will not happen again" and then schedule another appt and THE SAME THING HAPPENS.

This is all AFTER my first in person appt (which was required because the self install didn't work) and the tech actually did find all the cable wires in the basement of my building, but told me he couldn't find the other end ?? of my unit's wire so he would not be able to activate it. It was a huge rats nest of wires down there. He left but nobody ever called me to troubleshoot or make another appt, it was just crickets. Finally a week later i called them to make another appt because I'm getting desperate not having any Internet. Oh and they keep sending emails to push additional services but I still haven't gotten the one thing I asked for!!

Oh and they sent me a bill. 🫪🤪😥😂😂

I've been trying to get simple home internet installed through Xfinity. (Don't tell me to just get fios I'm trying to do that already and that's had its own set of craziness so now I'm just trying to get something installed as soon as possible.) (And no i can't get starry or cox, I've tried.) (And the Solis hero hotspot didn't do jack. And I can't get starlink in my condo bldg cuz they would need to drill through a wall.)

I've been stood up FOUR TIMES, they say they're coming, they say they've arrived, I go to meet them at the door and poof nobody's there, nobody tried to call me, I've been waiting patiently the entire window and nothing happens. The text bot, online chat bot, and live person all say "I'm so sorry, that's not the experience we want for you, I promise this will not happen again" and then schedule another appt and THE SAME THING HAPPENS.

This is all AFTER my first in person appt (which was required because the self install didn't work) and the tech actually did find all the cable wires in the basement of my building, but told me he couldn't find the other end ?? of my unit's wire so he would not be able to activate it. It was a huge rats nest of wires down there. He left but nobody ever called me to troubleshoot or make another appt, it was just crickets. Finally a week later i called them to make another appt because I'm getting desperate not having any Internet. Oh and they keep sending emails to push additional services but I still haven't gotten the one thing I asked for!!

Oh and they sent me a bill. 🫪🤪😥😂😂

I have excellent credit. Putting 20% down on a condo for $297K. I've got two lender / brokers saying their best rate for conventional 30 year is 6.25% today. One is offering this rate at a "price" of .75 point, one at a "price" of .55 points. I've heard that if you see better rates advertised online, it's because it will cost you more points that they're just not advertising. Anyone seeing similar rates?

p.s. One guy is also offering a 7-year ARM at 5.99% and he keeps saying rates will definitely come down which of course we can't know.

Thoughts?