


The ‘real support agents’ are AI.
I’ve been having issues with my new gateway and have not had internet for three days now. I’ve been talking to countless ‘support agents’ on the phone and in their app chat. I noticed the ‘people’ on the phone had very odd cadences and repeated similar phrases but figured it’s just a script. I noticed a few other weird “typos” that the chat agents were saying and then just had this bizarre conversation. 100% an AI ‘support agent’ that Xfinity is saying is a real person. WTF??