Avocado Delivery... not a great start
TLDR: delivery box barely holding together, $2K mattress dumped in lobby, delivery window off by 6 hrs, no signature obtained despite paying for the requirement. Avocado promised a "triple-reinforced" box and doorstep delivery.
I ordered an Avocado Green Mattress during the July 4th sale after trying Birch (too floppy), Nest, Helix and Saatva (was seriously considering, but couldn't justify price difference) in their showrooms. I paid for signature confirmation of doorstep delivery and reasonably expected a $2K mattress to reach my door, so I skipped white glove ($250 more).
Tracking showed a 5–7 PM window, so I left at 11 to run errands. At noon I got a "delivered" alert, despite paying for a required signature. I came back to find the mattress dumped in the middle of the lobby in a box that was falling apart, nowhere near my door.
I haven't unwrapped it yet (still painting unit), but hauling a 150 lb, barely-intact box up to my apartment was miserable and doesn't inspire confidence about what's inside. I get that a delivery partner probably handles this, but at this price point the experience reflects Avocado's brand. This is what I'd expect from a $300 Amazon mattress, not a $2K one.
Pics available, DM me.
Note: I wanted a firm latex hybrid under $2K, I'm a hot sleeper (memory foam softens and sags on me over time), and after reading a ton of Reddit reviews (every mattress seems to have something wrong with it), and testing a few in person, this felt like the best value in range. I looked at Sleep on Latex and some smaller, specialized brands but they were beyond budget. So rather than "you got what you deserved," which is wild to say with all the research I did and money I spent, I'd genuinely rather hear: what firm latex-hybrid queen would you actually buy in this price range? Very open to tried-and-true alternatives!