Dispute denied despite proof
Hi all, this is my first time posting and I was just looking for some advice on next steps. Recently , my chime account was hacked and I don’t even know the reason why, it was used at a cvs three separate time before I was able to lock my account. I was able to get to the cvs to get the receipts from the transaction and I have a video showing that the person is not me. Yet despite explaining and showing all of this, my claim was still denied and funds were not reinstated . Why? This is clear indisputable proof and yet I was denied with little to no explanation. Can I submit another dispute ? I talked to a member of support before my dispute was closed and he said he was very confident the matter would be resolved and I would receive my fund back(although he did say it was up to the person reviewing my dispute and he didn’t know forsure) please any advice would help, the amount was close to 500$ so I’m pretty upset