u/Infinite_Tea_6943

Guys can someone help me out :( I signed up for a free 7 day EOS trial and on my first day going I got pressured into signing up for the basic membership. I called later that day to cancel because I didn't like how pushy the vibes were there. The lady I spoke with on the phone didn't sound like she was from that location but she said I should see an email in a couple days "confirming my cancellation"?? I've checked my email and even my spam and haven't seen anything. She also said I would be refunded my $11 but that hasn't shown up either. I'm planning on calling and saying all this tomorrow but does anyone have any tips?

Sorry if I sound stupid I'm new to all of this.