Copay card?
Hey everyone! I’ve had eczema my whole life and finally started medical treatment at 28. I got my Dupixent loading dose in April and my dermatologist started setting me up with Dupixent MyWay.
At my follow-up, I was told I was approved through insurance & to give MyWay a call. They actually ended up calling me first, however, I was at work and was informed the call would take 20 mins so they said I can call back. I called back after work and was told my case manager was busy but that there was no reason for me to call since he already gave me the welcome call? Let her know that I didn’t have time earlier & was told to call back but she said everything’s good on their end. Fast forward 1 week- Walgreens Specialty called yesterday to schedule delivery and asked for my copay card info, which I didn’t have. I called my MyWay case manager and he explained that Dupixent has its own pharmacy program, but if I wanted to use Walgreens he could send the copay info over to them for me. He also mentioned the assistance wouldn’t last forever if I proceed with them and that eventually I may have to pay thousands once the copay support runs out.
Today I had my next dose in office and they told me to set up delivery through Walgreens since they will no longer be administering it with their samples. I asked if I should instead be using Dupixent’s pharmacy, but they basically said their office just enrolls patients in MyWay and sends the Rx to Walgreens and that’s about it.
When I called Walgreens again, they still asked for the copay card info. I said I was under the impression that it was being sent over? (Side note: i felt terrible atp because I always try to be a good patient/customer lol). After being transferred around, someone helped generate the card I’m assuming through the site for me and it was sent to my email. I raised my concern about how much the card has & if I’ll eventually have to pay thousands out of pocket. He basically told me this is normal with my commercial insurance and that I don’t even need to go through MyWay. Read the card info and he goes, “ta-da $0 copay, I told you.”
I guess I’m just anxious because Dupixent has already been helping me a lot, and I’m scared of eventually not being able to afford it. This whole insurance/specialty pharmacy process is completely new to me since I didn’t really have access to treatment growing up.
Is this whole process pretty standard for Dupixent patients?