Parents took out a home loan few years back, father retired which caused some issues with monthly emis initally, around 3-4 emis got delayed but we eventually paid them all back except one worth 24k.
Now the bank has been holding my father's whole pension as "hostage" until the last emi is paid back and it's been 5 months since then, we really have no other income source and in crisis hence not able to pay back. But holding a full 34k monthly pension as hostage is so morally wrong my parents need medicines, food to survive.
In 5 months they have accumulated almost 50,000 rupees extra( 34k - 24k emi each month)
My question is they do have the money why aren't they adjusting they have taken extra then was required to adjust and taking away a family's whole survival money like this is truely unjust. They said that now even if we paid back that single emi they still wouldn't give back the extra money they took, rather it will get adjusted at the end of the loan. Why?? they aren't they adjusting it right now when they have already stolen 2 months worth of emi. Money is money right? Why is this one different?
They have left us scattering for food and basic resources to survive since 5 months now. Do we have any options to force the bank to adjust from what they already took? like complaining to rbi or smth?