Problem 30 days later
Long story short. I sold a guitar on Reverb on September 3. Followed it through the delivery process and messaged the buyer 2 days after it was delivered to ask if he was happy with everything. No reply. Then yesterday, a month later, he messages me saying “I was out of town on business and just got back and started opening packages. Understand UPS broke the headstock despite the outer box not having any damage”. Guitar was a Jackson American series shipped in their OEM padded case. He’s asking what I can do for him. My issue… he could have broken it and is blaming ups. 2 I don’t know if he was away in business. He could have been playing it for the last 30 days, decided he didn’t like it, and broke it himself looking for a refund. 3 he is well over the reverb policy of reporting an issue within 7 days of delivery. What would yall do? Ignore and move on? File a claim with ups? Tell HIM or file a claim with ups?