r/Reverb

Long story short. I sold a guitar on Reverb on September 3. Followed it through the delivery process and messaged the buyer 2 days after it was delivered to ask if he was happy with everything. No reply. Then yesterday, a month later, he messages me saying “I was out of town on business and just got back and started opening packages. Understand UPS broke the headstock despite the outer box not having any damage”. Guitar was a Jackson American series shipped in their OEM padded case. He’s asking what I can do for him. My issue… he could have broken it and is blaming ups. 2 I don’t know if he was away in business. He could have been playing it for the last 30 days, decided he didn’t like it, and broke it himself looking for a refund. 3 he is well over the reverb policy of reporting an issue within 7 days of delivery. What would yall do? Ignore and move on? File a claim with ups? Tell HIM or file a claim with ups?

Bought a $7,200 PRS Private Stock listed as "Excellent." Arrived with a split neck, scratchy pot, too many scratches, dents, digs, and a hostile seller, and an online merchant that ignores their own policies. Buyer beware.

Hey everyone,

Just wanted to put out a massive warning flag for anyone looking at high-end vintage gear online, specifically regarding The Guitar Broker (Craig Brody) out of Fort Lauderdale, FL.

On September 26, I pulled the trigger on a 2006 PRS McCarty Private Stock (Dark Cherry Sunburst by Joe Knaggs) listed for $7,220.75 (+ $250 shipping). The listing explicitly stated the guitar was in "Excellent" condition.

It arrived on September 30, and to say it was misrepresented is an understatement. It failed to meet even basic "Good" condition standards. Here is what I uncovered immediately:

• Structural Neck Damage: Severe fiber splitting running all the way down the back of the neck (likely due to a complete lack of humidity storage).
• Electronics: A severely scratchy, fuzzy tone pot that crackles heavily and fails to hold a clean signal.
• Body/Finish: Over a dozen undisclosed chips, deep scrapes, and blemishes ranging from 1/8" to 1/4".
• Hardware: A cracked bridge pickup frame.

I meticulously photographed everything and messaged the seller the next morning (Oct 1) to initiate a return. His responses have been completely combative, dismissive, and unprofessional. Instead of owning up to a clear misrepresentation of an investment-grade guitar, he chose to mock high-end collectors and tell me the return would be "my loss."

To make matters worse, Reverb Support has been incredibly frustrating to deal with. For the last 5 days, they’ve refused to escalate this to a supervisor and are trying to force me to mail a $7k+ guitar back using a standard, unvalidated return label with capped insurance provided by the hostile seller. They are forcing the buyer to take 100% of the financial risk if it gets damaged or lost in transit.

I’ve spent over $48,500 on guitars through Reverb since late last year, and the fact that "Buyer Protection" vanishes the second a high-value transaction goes sideways is terrifying.

I have already spent hours dealing with this ridiculous Reverb.com and an unscrupulous vendor. It's a same that such a wonderful instrument was abused like that, likely stored without humidity control.

If you are a collector looking at gear from The Guitar Broker, protect your money and go elsewhere. Has anyone else dealt with Reverb refusing to issue fully insured labels for high-end returns? How did you get past their front-line support bottleneck?

I've bought and sold a few dozen items on Reverb, mostly in the sub-$500 range. Effect pedals, desktop synths, stuff like that. Before I list something for sale, I do my research so I have an idea how much to expect. Not just Reverb, but also Facebook Marketplace, Craigslist, eBay, Gear Exchange, etc., etc. Depending on how motivated I am to sell the item, I usually price in the middle of the range for my item's condition. More often than not, as I'm entering the listing, Reverb's algorithm tells me my item most likely to sell quickly at ~20% less than what I think is the low end of the range. Am I mistaken in my pricing research, or is Reverb just trying to make a quick buck by encouraging sellers to price below market. After all, it's no skin off their nose if I get well below what the item is worth. Have other Reverb sellers experienced this?

Thanks for cluttering up the notifications just to try and drum up more engagement.

Is there any way to turn this shit off?

I want to sell a sampler, however, wanted to ask what verification would I need for the money to be deposited into my account after the transaction is done. It be around 700 the sale, while I have banking details, card etc. I do not have any ID like driving license or valid passport as its expired. So would it be not possible without this?

Thanks

Hi y'all! I'm looking to buy a pedal from Reverb and in order to avoid abusive import tariffs, a friend of mine who is travelling to the USA in December offered to pick it up for me. The pedal I'm looking for is kind of rare and as there's only one available on the site, I'm willing to buy it beforehand so I don't miss it, but I'll need it to be shipped somewhere it can wait to be picked up or delivered to my friend when he's there. Does anyone have any knowledge on how I do this?