r/Reverb

I bought a sort-of pricey guitar last week, seller accepted my offer for 20% off. It'd been on the site for a couple months with a few other rejected offers. Free shipping, which helped me pull the trigger. Paid and waited for my tracking number.

After a couple days of radio silence the seller gets back to me and says shipping services want "hundreds of dollars" to send the guitar and he's going to have to look into other options to get it to me-- and offered a refund if I didn't want to wait.

Both myself and the seller are in the continental US and it's a pretty standard sized electric guitar so it should be nothing out of the ordinary.

Does this sound weird? I know prices have gone up across the board on stuff, fuel costs, etc. but it sounds excessive. The seller has good feedback from sales so I think he should know approximately what it will cost to send a guitar out. I'm starting to think he's regretting the sale for whatever reason and just hoping I cancel. Anyone deal something like this before?

UPDATE: I got a refund.

A potential buyer in Portugal wants to buy my guitar, but I only ship in the US. Other buyers have gone through shipping forwarder, where I shipped to a buyer at the forwarder's US address, and they would sent it to the buyer.

Do you know a trusted forwarder that my buyer could contact? Obrigado!

Are other sellers regularly filming video of themselves packing up gear? Is this something I should've been doing and didn't know it? I had been taking photos as I packed things up, but not video, and when I needed to use the Safe Shipping policy I'd purchased, the AI help assistant said I needed video documentation.

Some context: I recently shipped a guitar to a customer, and the customer sent me photos saying the package had been damaged during shipping. I thought it was no problem because I'd bought Safe Shipping, but I couldn't place the claim because the robot wanted video of the pack up. I feel foolish for several reasons. 1st, I apparently didn't read the terms clearly and needed video. 2nd, I shouldn't have accepted this buyer's offer in the first place because they were waving a BUNCH of red flags about being a potential problem that I ignored. Now the buyer is claiming the guitar was damaged, when I can clearly tell in the photos that it was not damaged at all, even though the box looks like it took a hit. It was an As-Is, no returns purchase on an old, clearly described entry-level Squier that they waited to gripe about. They made a number of other (IMO BS) claims about the guitar that WOULD mean it was not "As-Is" if they were true, and I feel Reverb is likely to give them preference as a buyer, so I didn't want the hassle of fighting about it. Also, I don't want the bad review, so I bent over backwards to keep this customer happy, but they will probably give me a bad rating regardless. I am kicking myself for not taking this video when I feel like I shouldn't have to pay anything or accept a return. I feel like a jackass because I am doing all this for a $200 guitar.

I have learned two things from this episode: I guess I am going to have to buy a filming setup to record myself packing items, and I will not be accepting anymore offers from people asking a million questions that clearly indicate they think a 10-year-old Squier should come out of the box playing like a Custom Shop.

Trying to sell a Truetone 1-spot adapter I don’t need anymore, and I got it to fit into a mailer bag.

How would I put in the dimensions (other than length and width)? It won’t let me list the item until the entire thing is filled out.

Hello all. I sold a guitar near and dear to me to afford another purchase the other day. I noted in the description it was a little beat up and supplied numerous pictures of the dings and dents. It still played great and I tested it multiple times before packing it up extremely well and sending it through UPS. I have my receipt with the weight and dimensions. I also have "as described" as my shop policy.

I'm not a full time seller on reverb, but maybe I should've seen this coming: the account has zero reviews and didn't make an offer- they purchased it outright.

I had some communication with them before it arrived today and all seemed good, they seemed excited for their new guitar.

Later today, I received a refund request with zero explanation. I messaged the buyer asking what was wrong and so far have gotten nothing.

I have read reverb can be really shitty and side with scammers so I'm a little afraid here. Should I just deny the refund request and go from there?

Hi all! I am hoping to get some guidance on an issue for a recent purchase.

I bought a used Fender Princeton and I just received and plugged in the amp. Upon first inspection the volume, reverb, speed, and intensity pots are stripped of faulty in some way - they just spin without stopping and the 1-10 indicators do not line up with how the amp is functioning.

I have videos of the amp unboxing and me operating it, including the pot issues. I reached out to the seller almost immediately letting them know about the issue.

Is there anything else I should do? Should I initiate a refund request since the amp is clearly faulty (it was listed as Excellent on Reverb)?

Thank you for your assistance everyone!

I'm hoping someone here has been through something similar.

I completed a sale on Reverb, and the buyer chose Local Pickup. We met in person, the buyer received the item, and confirmed receipt on Reverb. Shortly after that, my account was suspended without any explanation

Now I can't list new items, buy anything on Reverb, or even access pages because I'm redirected to the suspended account page

The biggest issue is that my payout is being withheld even though the buyer has already confirmed they received the item.

To make matters even worse, Reverb refunded the buyer without my knowledge or authorization
The buyer has both the item and the refund, and now they are no longer responding to my messages

I've contacted support, but haven't received a meaningful response yet

Has anyone experienced this? How long did it take to get your account reviewed? Did you eventually receive your payout? Is there any other way to contact Reverb besides the standard support form?

At this point I'm extremely frustrated. The buyer confirmed receiving the item, the transaction was completed, and now I'm left without my payout while the buyer appears to have both the item and the money

Any advice or similar experiences would be greatly appreciated

Also, if Reverb continues to ignore me and withhold my funds, which organizations or authorities can I file a complaint with?

https://preview.redd.it/ip02yjnz6mah1.png?width=1971&format=png&auto=webp&s=8a1ed4bdfba0f68da8870ee4cf8efad3ec5570b5

https://preview.redd.it/knazty637mah1.png?width=2153&format=png&auto=webp&s=32f2c0a59ca8e70d45de112a6714641824bef53b

I had someone reach out about something I’m selling that I have set to local pickup. They asked if I could hold it around 3 months until they are in the area. Honestly, I don’t mind doing that for them, and they even offered to pay now for the product.

That being said, I don’t want it to reflect negatively on my account or get auto refunded if it is not marked as received in a timely fashion.

Has anyone else had this situation come up or advise against it?

https://preview.redd.it/3zg7z9fruaah1.jpg?width=5360&format=pjpg&auto=webp&s=13cdc37e599281c491372f405f12d726bacd9a31

https://preview.redd.it/d725kr6suaah1.jpg?width=5116&format=pjpg&auto=webp&s=d8420cb1b6a90c7e881b32993ee6446b8c33b166

https://preview.redd.it/4hnhvrusuaah1.jpg?width=6130&format=pjpg&auto=webp&s=ba0afe42243196a39c3fcccc6610a913a01e118f

https://preview.redd.it/567xhfstuaah1.jpg?width=7137&format=pjpg&auto=webp&s=9ccc087a6a4966261e041628cfbd3ee9df4f4eb3

🎛️ Sale Update: Full Studio Equipment Liquidation

After clearing the air regarding the storage unit, the studio hardware is now officially available for purchase. We want to restate that this gear belonged to a close friend of Eric "Vietnam" Sadler. The proceeds from this inventory will directly cover our liquidation business investment and operating expenses.

Below is the detailed list of available gear for producers, audio engineers, and collectors:

1. Synthesizer & Audio Processing Racks

We have two main rack setups loaded with classic analog and digital modules:

• Roland Integra-7 Module: Flagship sound generator powered by SuperNATURAL technology.
• Yamaha Motif-Rack XS Module: Premium tone generator featuring high-end Yamaha acoustic sounds.
• Classic E-MU Modules: Includes the Proteus 2000 (128-voice expandable), Xtreme Lead-1 (BPM Synthesizer), and Orbit 9090 (The Dance Planet).
• Pro Tools | Carbon & Eleven Rack: Professional-grade interfaces and guitar processors.
• PreSonus Studio Channel: Tube preamplifier, compressor, and parametric equalizer rack unit.
• Behringer Eurorack Pro Mixers: Perfect rackmount line mixers to sum all your hardware signals.
• iConnectivity mioXL: Advanced MIDI interface and connectivity setup for all studio hardware.
• Power Conditioners: Distribution units by Live Wire Power and Middle Atlantic Products.

2. Studio Monitors & Subwoofer (Speakers)

A high-fidelity monitoring setup ideal for mixing and mastering:

• Yamaha Monitors (HS Series): Four active studio monitors featuring their iconic white cones, perfect for stereo or surround configurations.
• Yamaha Active Subwoofer: Low-end frequency unit optimized to seamlessly complement the monitors.
• Computing: The Mac Studio computer (with its original box) shown with the monitor setup is also available.

3. Microphones & Recording Accessories

Professional capture tools ready for vocals and instruments:

• Blue Baby Bottle Microphone: Premium condenser microphone inside its original wooden box.
• Røde Condenser Microphone: Includes the matching shockmount.
• Røde Pop Filter: For professional plosive control.
• Software & License Dongles: External hard drives/installers for Native Instruments Komplete Ultimate, alongside iLok USB dongles for software licenses.

🤝 Official Sale Guidelines

• Individual Sale: Every single item (modules, microphones, speakers, or accessories) can be purchased separately.
• US Shipping Available: Secure and fully protected shipping can be coordinated anywhere within the United States 🇺🇸.
• Local Pickup: In-person pickup remains an option in Jacksonville, Florida 📍.

We deeply appreciate the community's respect and support as we move forward transparently with this hardware liquidation.

📧 For pricing, detailed condition photos, or purchase inquiries, contact us directly at: goldenerahiphopcapsule@gmail.com

I found some of the most insane gear we can't afford this week on Reverb, typical insanity prices. If anyone actually wants to buy any of them for real I will link the article in the comments.

Aristona EW5504 Stereo Reel-to-Reel Recorder (~$3.2 million)

1959 Gibson Les Paul – Lenny Kravitz (~$595,000)

Moog Modular IIIC – Ex-Ennio Morricone (~$475,000)

1962 Gibson Country Western – The Museum Piece Formerly Toured by Jimmy Page, Cat Stevens & Dusty Springfield (~$298,000)

Klon Centaur Professional Overdrive (Short Tail, ~$92,000)

Does anyone really understand the whole Klon thing?

I've been a reverb seller and buyer for 12 years with 500 plus feedback. Over the years Reverb has been screwing over sellers right and left. I kept telling myself I needed Reverb more than they needed me. But now, with other alternatives like Sweetwaters Gear Exchange and Ebay, and Facebook Marketplace, I no longer feel like I need Reverb anymore. Especially with their latest crusade. What is their most recent shit they're pulling you may ask? You just need to look at the past weeks posts and comments to know what I'm talking about.

Their most recent crusade has been billing increased shipping charges 2 months after the item shipped due to UPS "audited dimensions and weight." In the past, I've been able to get Reverb to reverse the billed charges. Since then, I've recorded and taken pictures of me measuring the boxes, and weighing the package, thinking this will save my ass for next time. Well? Next time came, and Reverb did not care the proof I provided in pictures contradicted the UPS audited dimensions by over 1.5 inches. They simply said they cannot control when UPS changes dimensional weight charges after the fact.

This is the end of me doing business with Reverb. I will no longer be buying or selling on their platform. Ive always sold cross platform and never had any BS billed charges after shipping on those other platforms.

I know sales will be slower on Sweetwaters Gear Exchange, Ebay, and Facebook Marketplace. But I'm tired of having my money stolen by Reverb in the face of hard proof. I'm fortunately in a spot where I can afford to sit on my items and don't need immediate sales.

I know there willl be die hard Reverb users who will downvote this, but that's fine. I used to be a diehard Reverb user too who did the same thing. Now I can finally see what they've become. I'll still lurk in this Reverb reddit group. I appreciate how helpful this community was to me. See ya.

Edit: Since everyone is saying it's a UPS problem, and not Reverb. This is my response:

They are BOTH the problem. UPS falsely inflating dimensions, and Reverb ignoring it's customers complaints on these false dimensions. How does UPS know it's auto detection systems are reading wrong dimensions when Reverb doesn't give feedback to UPS from Reverb users? For all UPS knows, their systems are working fine since Reverb doesn't forward proof their systems are reading dimensions wrong.

Reverb should credit the seller back on the charge and forward the picture proof to UPS and dispute it with UPS on the sellers behalf. This is what a good company would do for it's users. Reverb just saying too bad is not good service to its members.

Been reading a few posts about seller fees/shipping fees and it’s got me a little…uneasy.

Are there any other sites besides Reverb to trade/sell a guitar? Not trying to loose my butt with fees.