u/Insanosaurus_Rex

I have had my pair of On Cloud 6s for less than 9 months and this month (May) the heel collapsed completely on the right sneaker. I was advised to try and get a warranty claim done through On’s site by the authorized retailer I purchased from and also by a local shoe repair shop who said “it shouldn’t have happened.”

When I went online to try and get a claim started with On, I was frustrated to see I can’t go through with it because I don’t have a receipt. Has anyone else had success taking other avenues when trying to get warranty claim started with On? I loved the shoes until the heel blew, and I just want the pair replaced for poor QC.

Any advice on what to do as far as getting a replacement sneaker by On would be much appreciated!