Hi everyone,
I’m looking for guidance on how to escalate an unresolved international wire transfer issue with a freelancing platform.
I am based in North Macedonia and I received a payout from a freelancing platform for approximately $1,479.27 USD. The issue started because the payout was sent with only my first and last name, while my receiving bank account is under my company/legal entity name. Because of this name mismatch, my bank did not accept the funds and the wire was returned.
The funds were returned around September 30, 2025.
Since then, for 6 months straight I am talking to customer service representatives on the freelancing platform, to credit my account with the returned wire so I can initiate the process again.
They are saying they haven't received anything with their payment processor, but haven't shown me any legal proof of that, just words only. I have sent them official documents from a wire trace that clearly shows the money has reached them, and they haven't responded to me yet.
What are my legal options here, and how can I retrieve my money.
I know it's a small sum, but I live in a third world country, and this money means a lot.
Thanks upfront to anyone who contributes.