INR claim 6 days from purchase, hours after carrier scan.
I received a INR claim hours after the carrier scan. Little back story. I sell sports cards, I have 1 day promise handling to have cards shipped out. Not 1 day shipping. Lol. I’m not Amazon. I provide free shipping… I shipped this card out on April 30th the same day the order was placed. Buyer selected EBay standard envelope (other options available). I live in Denver and as some other sellers know they suck at letter scans and rarely is tracking registered at the Denver processing center. So I normally rely on the destination scan near the buyers location. The buyers location is east coast near Teterboro. Yesterday May 6th the card received 3 scans. Jersey City at 8:42am in bound and Jersey city outbound 8:51am. Then it receives a scan at Teterboro at 1:09pm. INR claim at 10pm ish. I politely respond to the claim and say sorry it’s taking longer than expected but it just received a scan at Teterboro earlier so the card is on the way blah blah. Gave him the tracking info again and moved on. I was annoyed that I have a INR 6 days from the order anyways. I did not refund the buyer because it’s clearly working its way through the USPS system. It’s not lost that’s for sure. It just got a scan. The buyer messages me back this morning and says that processing center is bad they have a habit of losing stuff and not caring. So he’s considering it lost. (Like I have a choice of what processing center it goes through). He also hits me with “you have til the end of the week for it to show up my friend, hope you understand”… did he really just buddy me??? lol. 😂. So I fired back, I was already annoyed and work at the real fulltime job has been a *****. And I explained to him that no I didn’t understand and that it just got a scan hours ago so it’s not lost. At least not yet. I told him you can’t assume that it will be lost either and you typically have to wait for something to not show up for it to be considered lost. I also advised him I had better shipping options that would have been better tracked and a better more promised delivery date. It’s in USPS hands currently and I don’t know what he wants me to do about it.
Am I out of line???