AutoZone system glitch holding $260+ for a year. Chime denied the dispute. Any DMs or store managers know how to override this?
Hey y'all, looking for advice from actual AutoZone employees, managers, or anyone who has dealt with this corporate system BS.
Long story short: About a year ago, I placed three online orders totaling $261.05. I never picked them up. The physical parts are still in their inventory, and they still have my money.
I contacted AutoZone corporate customer service twice. An agent named Arthur literally admitted in writing via email: "We are sorry to hear this you never picked up these orders... we would advise you to dispute the charges with your bank." They straight up told me their retail system physically will not allow them to press the refund button because it’s past 90 days.
To make it worse, Chime is completely useless. I filed a dispute and a reinvestigation, attached the literal screenshot of AutoZone admitting they have my money/parts and telling me to dispute it, and Chime’s brain-dead automated system still denied it twice.
I’m done dealing with the front-line email bots. I am preparing a formal Demand Letter to send to corporate headquarters in Memphis and looking into filing a CFPB complaint against Chime, but I want to know if there's a way to get this handled remotely.
For the store managers or District Managers here: I’m currently away at Job Corps and can’t physically go into an AutoZone store in person to fix this. Is there an internal system workaround, corporate ticket escalation, or a DM override that can force a remote refund (like corporate mailing a check out or forcing a digital credit) to settle this without me stepping foot in a shop?
I have all the receipts, order numbers, and the email chain proving they have the money. What is my best move to force their hand? Appreciate any inside insight.