u/Interesting_Button60

Dodi's Tips For Upcoming Salesforce Access Security Changes (July 1)

Dodi Friedenberg, the legend, has given me permission to share her original post here and we all need to absorb and understand this! Show her love on LinkedIn, she is awesome.

Her post follows bellow:

Important updates for Salesforce Admins:

1) On a rolling basis starting July 1, users with System Administrator privileges will no longer be able to use the Salesforce Authenticator App to log in and will be required to set up phishing-resistant multi-factor authentication, such as Windows Hello or Touch ID on Mac, if you have those enabled, or physical key (e.g. YubiKey or Google Titan). A Password Manager like Bitwarden may also be adequate.

Here are steps you can start taking today:
a. Make a note of your Org’s ID and keep it somewhere safe. Find it in Setup->Company Information (in case you need to log a case with Salesforce later)

b. Setup->Identity Verification, select “Let users verify their identity with a built-in authenticator such as Touch ID or Windows Hello” and save.

c. Each user with the System Administrator profile - or with Modify All Data, View All Data, Customize Application, or Author Apex - must specify a “Built-in” authenticator.

Click the Avatar or photo top right in Salesforce, choose “Settings,” choose “Advanced User Details,” scroll down to “Built-in Authenticators.” Click “Add.” Authenticate as you normally do. Click “Register.” Since I didn’t have Windows Hello enabled, but do use Bitwarden, this popped up Bitwarden for me. Under “Save passkey,” I chose my org. Next I named the Built-in Authenticator and Saved. (The default name says #1. You may have more than one in your password vault, but it may or may not be possible to add more than one Built-in Authenticator per Salesforce org.)
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2) “Step-Up Authentication” - a requirement to reauthenticate when exporting - and perhaps also for viewing - reports. On or after May 27, we can tweak how often users will need to reauthenticate in order to export (or view?) reports - between 2 and 120 minutes. Default is 120 minutes. Setup->Identity Verification->“Require step-up authentication within cool-down period” session-level policy for Reports and Dashboards.
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3) Email-based login will become the default login experience for the UI of login.salesforce.com and test.salesforce.com - scheduled to start in September. While users can still choose to log in with a username and password, prepare them for email to appear as the primary option.
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4) Salesforce now sends email only from verified domains. If you haven’t already set up (or updated) DKIM, here are two resources:
Video
Article

~ END OF HER POST ~

My thoughts: these changes are total overcorrections by Salesforce. Instead of feeling like security, they come across as an in-your-face attempt to detach us from the UI of the system. Anyone else feel the same?

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u/Interesting_Button60 — 2 days ago

My Team Started Using Pablo Gonzalez's New AI Tool (dx0) - Showing 3 Real User Scenarios We Used It For (Not Sponsored, Just Cool)

u/PabloHappySoup-io Pablo, I hope you don't mind me sharing a video about your product here! It has helped our team a lot already and I wanted to community to see it :)

Important Disclaimer: This is not sponsored, I am not a dx0 partner, my company pays for dx0, we bought it two weeks before the public release last week and I wanted to share three real scenarios where we have used it.

u/Interesting_Button60 — 11 days ago

Hiring Part-Time Salesforce App Developer [Open Globally - Fully Remote - Starting Immediately]

Hey!

This is Vuk from MVRK and I am hiring for a part-time Salesforce App Developer, which will be a temporary contract position as we embark on building our next free Salesforce app.

We are looking for a confident and experienced Salesforce Dev that has built and maintained 2GP apps.

All applications should be done through HERE ONLY.

Be prepared to share your experience, availability, and rates.

Please do not DM me if we do not yet know each other, it will not help your process.

Thank you all in advance for your time, obviously it won't be possible to choose everyone that applies.

I will do my best to share feedback with each applicant once the selection process is over.

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u/Interesting_Button60 — 13 days ago

Agentforce: what problems is it here to solve?

I don't see a clear answer...

Salesforce has swayed from its traditionally effective marketing approach in their Agentforce push and I believe it's hurting them.

They historically positioned products, in everything including the name, to solve specific problems in segments of business.

Think:

  • Sales Cloud for sales tracking
  • Field Service Lightning for dispatching service work
  • Health Cloud for medical facilities

But with Agentforce? Completely the opposite!

The name is a tool - an "Agent" - not the problem it solves.

I remember at Dreamforce 2023 how the big initial push was "AI within the trust layer". Now it's "headless AI".

These are features, not business problems!

Industry is responding as you would expect. Most are asking "so what do I need an agent for?" If they are even asking anything at all.

And Salesforce is failing to answer that question effectively.

I remember at Dreamforce in 2017 how blown away I was by the KONE elevators FSL client story. The KONE CEO and Marc on stage at the keynote is burned into my retina.

How well the narrative of business problems and Salesforce's solutions was woven and told. Look I still remember it 9 years later...

That is marketing!

I have not seen a single compelling Agentforce client story yet.

If you have, share it with me please.

I have personally only seen the tool being used for case deflection in the real world by a client of mine.

20-30% case deflection is not a revolutionary technology result. It's just another tool for the job. This has existed for decades.

Over the weekend I spoke to a tech journalist after he saw my last post, and he asked "what are your clients asking you about Agentforce pricing?"

I laughed and told him that they are not even asking about Agentforce.

They are busy actually running their business.

So Agentforce, what problems are you here to solve?

  • Tell us stories of where this technology is actually making an impact.
  • Give us something we can tell our companies and clients.
  • Get us excited if this is the basket you are putting all your eggs in!

I'm ready to be compelled!!

Edit:

For those joining late, yes I know this exists: https://www.salesforce.com/agentforce/customer-stories/

What I'm looking for is stories like: https://youtu.be/ibA71WVz9uc?is=2-r8xOpVFD9NOtqv

That's a recording of a Salesforce CPQ global webinar from 8 years ago.

I was invited to demo thoroughly the solution I worked with a partner to implement at my then-employer. So I know good success stories can be told by Salteforce.

Why is Salesforce not able to tell stories like these yet with Agentforce?

Are there any like this that you know of?

u/Interesting_Button60 — 24 days ago