u/Interesting_Dig6371

I bought an item but the seller sent a wrong colour so I opened a dispute which I won as RETURN -REFUND. So i prepared the parcel and post it paying the return shipping fee. After a month the seller received the parcel and i received my refund but not the shipping cost. I contacted the online help and the high team answered via email asking more documents....so I sent the post office invoice plus the tracking number. They replied that on the invoice were not writemn my name and other details. So i went back to the post office to complete the details and send them the document. They refused to refund the return shipping money offering coupons. I refused and i explain that i paid in cash and i am entitled to be refunded in cash...The seller had accepted my claim --Case Number:2503807885656704) --and i forwarded the sellers acceptance BUT THE CONTINUE TO REFUSE. I explain that all other major online platforms when is a sellers fault, they usually issue prepaid return labels.....or they refund when they receive the post office tracking and ivoice....and also in one case the issue a numer code so the buyer can insert the return item into the BOX IN self service. Unfortunately the Aliexpress team does not refund ...they KEEP THE MONEY in custody and they blackmail their customers