r/Aliexpress

Hi everyone. I'm a Teenager and want to order something at AliExpress.

>I Just got a Debit Card and my friends said that I can order something in the Internet. And how it is on AliExpress?

About a month ago I ordered a few rechargeable batteries for ~$15, which the order details showed were shipped, then eventually returned to the seller. Apparently this is common with batteries making their way through customs because they're categorized as hazardous materials. So, I messaged the seller to refund the monies please.

I was instructed by the seller to confirm receipt of the batteries whereby a refund/return button would appear to start the process, after which I requested a refund (as per the attached pic).

But the back and forth through the message center continues: I was instructed to cancel the order (which I'd already done) to effect the refund request; now, the seller asks me "Please resolve the dispute, and then we will refund you through the order." This is all a bit convoluted since the seller doesn't dispute the batteries have been returned to them.

Is this the way to go? Should I just ask AliX to "Step in and help"?

Insights appreciated, thank you.

The seller asks that I \"Please resolve the dispute, and then we will refund you through the order.\"

I've tried my phone, I've tried two browsers, and while I can select "items missing" and "incorrect quantity" and post supporting pics (including screenshots of the seller's lack of response over the last week), it ALWAYS goes to -

"As your return request is due to personal change of mind (e.g., no longer needed, unmet expectations, etc), you shall be responsible for this return shipping fee."

I don't want to return anything. I don't even want a full refund, I'd just like the cost of a replacement part covered.

I don't really care about the tiny amount of money involved, I'd just like the site to work properly. AE lose money because of this sort of thing; people get frustrated and annoyed and stop, or reduce, spending money there.

I haven't bought anything in over a month... Honestly it feels pretty liberating. I was addicted to the app but I didn't care, but after having an issue with a product and not getting my full refund back upon returning, I decided to quit it. Honestly it feels so much better every day not going right to the coin redemption page for my dopamine fix 😂 for everyone who enjoys AliExpress, keep right on doing it, but just be aware that the app is setup to be very addictive, just watch yourselves my brothers and sisters! 🫡

So this has happened to me four times now. I wait for package like normal, it’s with Cainiao. Then when it’s the last couple days before the estimated delivery date, they mark it as “delivery unsuccessful, you requested a new delivery time” . I email Cainiao and they tell me “the driver must have accidentally selected the wrong reasoning”. But in Aliexpress this affects my on time guarantee. I also don’t get the package for 2-3 sometimes more days. But because i “requested a new delivery time” i think my estimated delivery date is extended. Problem is i never did this, i never did anything to change or impact delivery. I know it’s not an accident because besides happening two times before, it’s now happening simultaneously with two different packages and i always get the same “accidentally hit the wrong reasoning” excuse. Aliexpress customer support isn’t much help either.

Has anyone completed the world tour go daily check in for 15 days? It says there is shopping credit for 7.25 CAD at the end but I wanted to double check that this is doable and it's not in the form of a coupon but actual shopping credit?

I have shopping credit from gogomatch that is going to expire in a few days so I'm not sure if I should just make my purchase now or wait for the daily check in to finish - if anyone completed it and can confirm that it is usable that would be greatly appreciated!

https://preview.redd.it/x1j2bbb7qhbh1.png?width=1080&format=png&auto=webp&s=c0c7f22db9aa0d640edd9729a400d085f1ddc264

Hello all, I wanted to place an order for GMK67 via AliExpress, shows delivery within 5-7 days of placing an order. How do I know I will receive the order in time? My flight is in 19 days, and I won’t be in the UK for a while. The seller has over 1000+ reviews, mostly positive. Should I place the order?

https://preview.redd.it/gvfst5a3mgbh1.png?width=1692&format=png&auto=webp&s=09bab7821711a30c2ba79d28a77ec9495dcff589

AliExpress doesn't approve my refund. The seller sent the wrong item, I requested a refund and AliExpress sent "insufficient proofs". I sent photos, measurements and so on, clearly showing the problem. My appeal and e-mails were refused. I cannot contact the seller, since he is a "choice vendor". What do I do to get my money back? A legal complain?

Hey guys, ordered a lego set through AliExpress choice section a month ago, it said it would arrive on max july 2, but its july 5 and its still on export customs cleareance complete, is this a scam? should i refund?