u/Interesting_Food4974

I was basically scammed by SelfDrive.AE. I rented a car for 1 year with early return fine negotiated to 1 month annual fee (negotiated via official WhatsApp Channel). I also paid the fine amount in advance along with the deposit.
However, while returning the car early, I was charged another month’s rent as a fine and was taken from my card. When contacted, the lady on the chat is giving vague reasons as to why I was charged two month’s fee as early return fine.
I took it to Dubai consumer helpline and they accepted that it’s not a legitimate transaction and it should be refunded, but they are not able to take up this case because the company is registered in DSO free zone.
I have contacted DSO and have written emails twice regarding this, but no response from them so far.
I’m outside of UAE now and i need suggestions as to what to do now.
Please help.

I was basically scammed by SelfDrive.AE. I rented a car for 1 year with early return fine negotiated to 1 month annual fee (negotiated via official WhatsApp Channel). I also paid the fine amount in advance along with the deposit.
However, while returning the car early, I was charged another month’s rent as a fine and was taken from my card. When contacted, the lady on the chat is giving vague reasons as to why I was charged two month’s fee as early return fine.
I took it to Dubai consumer helpline and they accepted that it’s not a legitimate transaction and it should be refunded, but they are not able to take up this case because the company is registered in DSO free zone.
I have contacted DSO and have written emails twice regarding this, but no response from them so far.
I’m outside of UAE now and i need suggestions as to what to do now.
Please help.