r/DubaiPetrolHeads

Whats the reason behind Gargash UAE taking full 3 working days for a minor service?

I wanna understand why they need all this time for just an oil and filter change?

Edit: Shouldn't they provide a replacement vehicle while mine is in the shop?

Title: My experience buying a used car from Kavak Dubai (July 2026) - Good car, disappointing buying experience

I took delivery of a used car from Kavak a couple of days ago, and after everything that happened, I don't think I'd buy another car from them again.

I originally visited the Al Quoz branch after seeing an Instagram ad for a different car. Once I got there, I realized the advertised trim didn't actually have the features that the manufacturer's website lists for that variant. That was my first red flag.

Since there weren't any salespeople available for walk-in customers, I was assigned an intern. He wasn't familiar with every detail of the cars in stock, but he genuinely tried to help. After I explained what I was looking for, he searched through the inventory and pointed me towards another car that matched my requirements much better. Looking back, he was probably the most helpful person I dealt with throughout the entire process.

I did a short test drive inside their yard, which wasn't really enough to evaluate the car properly, and was told I needed to reserve the car before arranging an independent inspection. In hindsight, I probably shouldn't have done that because once the reservation was made, it felt like the level of engagement dropped considerably.

I booked my own inspection through InspectMotors, and I'm glad I did. The inspection identified older tyres, a slight crack in the rear suspension bush, and a repainted front bumper. I didn't see these items reflected in the report that had been provided to me by Kavak.

I also discovered that the car wasn't actually the advertised variant. It had been listed as a higher trim level, but the vehicle itself was a lower trim. When I raised this, I was told it was the higher variant and one of the explanations given referred to features that the vehicle simply didn't have. We never reached a resolution on that point, and there was no apology or adjustment to the price.

While verifying the service history directly with the manufacturer, I was informed that one of the scheduled services had been carried out outside the authorised service network, which meant the manufacturer's warranty had already lapsed. I don't recall this being discussed during the purchase process, even after I brought it to their attention.

Despite these issues, there was very little room for negotiation. The only options I was offered were a small discount with free servicing or a slightly larger discount with complimentary window tinting.

I was also exploring a trade-in for my existing car. I received what I felt was a very low valuation without the vehicle being properly inspected. I declined the offer. I was also told I wouldn't qualify for the Emirates Platinum trade-in bonus, despite that promotion being prominently advertised. When I enquired again about a week later, I was offered roughly half of the already low valuation from the previous visit, which I found difficult to understand.

The financing process was another disappointment. The loan approval took over a week, and I found myself following up directly with the bank because I wasn't receiving regular updates from the person handling my application. Most of the communication I received focused on optional add-ons rather than the actual progress of the loan.

One thing I still don't understand is the AED 4,000 convenience fee. I left the process without a clear understanding of what that fee covered because it wasn't explained to me in detail. I also requested the warranty terms and only then discovered important exclusions, including turbocharger-related issues. Since these exclusions hadn't been explained beforehand, I decided not to purchase the warranty.

Collection day at the Festival Plaza branch was probably the most disappointing part of the entire experience.

I was asked to complete the digital vehicle checklist before anyone even showed me where the car was. I eventually found it myself and started inspecting it alone. Someone came over briefly, pointed out that a couple of accessories were inside the vehicle, and encouraged me to complete the checklist quickly because it was "just a standard checklist." There was no proper handover, nobody walked me through the car's features, and the vehicle was handed over with dirty wheels and tyres.

After collecting the car, I shared my feedback about the overall experience. I received a prompt apology, but nothing further happened to address the concerns I had raised.

To be fair, the car itself has been good so far. It's only been a couple of days, but mechanically I haven't encountered any issues. I still believe it was a good purchase for my needs.

My disappointment isn't with the vehicle itself. It's with the buying experience.

For a company that charges an AED 4,000 convenience fee and promotes a hassle-free buying experience, I expected better communication, clearer explanations, accurate listings, and a more professional handover process.

If you're considering buying from Kavak, I'd strongly recommend arranging your own independent inspection, verifying the exact trim level and specifications yourself, checking the service history directly with the manufacturer where possible, reading the warranty terms carefully before agreeing to them, and making sure you're comfortable with all fees before proceeding.

I got a fine in abudhabi of a tailgating. I never get close to other vehicles and i always cruise in the middle lanes. So I wanna know how did Iget it? And how can i prevent it?

It feels so bad to waste 400 aed like this.

My 2021 Taycan Turbo (GCC spec, full service history, under warranty) started throwing a yellow battery warning light, which progressed to a red battery warning within the same session. Shortly after, the car lost power and the high-voltage lithium battery was completely depleted/degraded.

Car got towed to the Porsche Service Centre. Their diagnosis: the on-board charger (OBC) is faulty, that part is covered under warranty, no issue there, but 15–18 days for replacement. However, they're telling me the HV battery is NOT under warranty and want ~10,000 AED to replace it separately, as if it's an unrelated failure.

This makes no sense to me, the OBC controls charging voltage to the battery. If the charger malfunctioned and caused the battery to lose power/get damaged, that's consequential damage from their faulty part, not a standalone wear item I should be paying for. I've also read that Porsche's own engineers have acknowledged the OBC on Taycans can overcharge cells and cause overheating/damage in some cases, which is exactly the failure pattern here (yellow light → red light → dead battery).

On top of this, they have no courtesy car available for the 15–18 day wait, so I'm without a vehicle the whole time despite this being a warranty-covered fault.

Questions for anyone who's dealt with this:

1. Has anyone successfully argued consequential/collateral damage to get the battery covered when it was triggered by another warranty-covered component failure?
2. Any luck escalating to Porsche AG / Porsche Middle East directly rather than just the local Centre?
3. Anyone had luck getting them to enforce a courtesy car obligation during an extended warranty repair?

Got quoted AED 14k for agency insurance on my
2022 M440i. Last year I paid AED 10k.

The only claim I had was an unknown accident where someone hit my front bumper while the car was parked, so I claimed and had the bumper replaced to keep the car in a good shape. Realized my fault now, should’ve kept it as the damage was minor. No at-fault accidents. Sad because it’s my first claim in 25+ years of driving.

I’m now being offered around AED 10k for non-agency repair. I wanted to know from others who didn’t have claims wether their premiums went up as well. Thanks.