Me whining about AI customer service
Do we think they’re going to learn at some point that the AI customer service email bots are completely useless? They have no ability to look hardly anything up, you have to explain everything like it’s the first time (even in the same email thread) every time you want an update.
I bought my daughter’s Yoto Mini in Feb, it stopped playing any audio whatsoever in June, Yoto had me send it back so they could send me a replacement, they received sometime in July and I haven’t heard anything. I sent them an email (like they asked me to do) once I mailed it back to let them know it was on its way. Got an AI response essentially saying ”I don’t know what you’re talking about but thanks for letting me know!”
It’s been a month since they received it and they still don’t have a clue what I’m talking about.