Warranty experience
Has anyone on here had any experiences with warranty issues? I’m not here to raise trouble or be negative, but my experience with a bad charger has been terrible. Troubleshot the issue for several days, submitted video, images and audio of everything that as requested by support. Now, four more days in and no response or information on where this replacement is. Shipped? Back ordered? Not important? I’m very disappointed and frustrated. There are literally hundreds of different options for purchasing an E bike. So many manufacturers, styles, etc.. I went with a Velotric because so many people said the support is amazing. I am beginning to regret my decision.
If anyone has any experiences or knows what I could try next, I would appreciate it and thank you for your time and attention to this matter.