How tf do I talk to someone from customer service dept (from U.S)
Buckle up for my chasetravel.com nightmare. (Short version is can anyone give me a way to get ahold of customer service?) I’ve tried emailing multiple times with no response. Actually I get an “error” message that it wasn’t sent. The phone number I found on google (that I’ve called 4 or 5 times, for 40+ minutes each time and just found out last night that it’s in the UK and has been costing me $3/MINUTE, so not only has this been a huge inconvenience, but it’s costing me so much more money🥲)
I booked a non-refundable, pay when booking apartment stay through chasetravel.com at the beginning of May. I normally try to book refundable for this exact reason, but it was SUCH a good price for the area. Thousands of dollars less than every other place. I got an email on May 28th that the company that hosts the apartments closed down so my booking was cancelled. I started calling chasetravel.com around 3 weeks in when it still wasn’t refunded. They said to reach out to the host company bc they can’t do anything for 30 days. The host company closed down completely and the listed phone number wasn’t active. Or it had a full voicemail. Either way, no way to contact them. So then I called chasetravel.com after 30 days and talked to them about getting a refund and they said they would reach out to the company then get back to me. Of course they never got back to me so I called them a week later (was already annoyed at the 40 minutes I wasted each time, but now LIVID that I’ve paid $3/minute for the colossal waste of time, ugh) and they said that I needed to fill out a document they would send me including my card statement and my payment proof. I didn’t send them “the right thing the first time”, so I went through it all again, called them and got the form sent to me again. After submitting, it said I’d hear back in 48hrs. Well it’s been nearly a week, and I’m in the cycle where I’d normally call again, but I’m obviously not paying another cent to call them and them waste my time and money.
Can anyone who has struggled before me give me advice on how to call them for free from the US?🥺
Also, bonus question b/c i genuinely cannot understand how they are so incompetent.. why can’t they just search in their records that I’ve paid, it’s been cancelled by the property and not by me, and that I still haven’t been refunded? Like… that seems like info that shouldn’t be that hard for them to pull up booking info on their own gd website?!
Ugh I’m so frustrated, I will NEVER use them again. I’ve been waiting to get my refund to delete my account and be completely rid of them. ATP, I’m thinking of reporting it as credit card fraud. I’ve never done that before but does this qualify as credit card fraud?
Best way to fix up anything what i could find was only to call them and they have 10000 phone number which most of the time does not work 😞