u/Intrepid_Cucumber608

My MIL looked into ordering some meds online and decided after entering her information not to accept the contract and not to continue with the purchase. The company took her saved payment info and started an account for her, charging her $1700.

She disputed these charges, and in the end her bank ruled in her favor and removed the charge. After that, she closed her credit card account.

Weeks later, the medication company resubmitted the charge for the exact same order. The credit company accepted it and sent her a bill.

So this charge that she disputed, she won the case for, and she was refunded for, just got resubmitted despite her never receiving any products or services, and now the credit company is billing her. She's older and not the best with technology. What can she do?

My mother is 62 located in Michigan. Retirement age is 65, but recently due to working 12 hour shifts (requirement of her job) and being deprived of sleep she's developed psychosis. She's mostly recovered but she can't shake all of the delusions.

We've all decided it's best that she try to retire early and make sure she's getting consistent sleep / getting mental health care regularly. Maybe doing some side work when she's feeling up to it. What should her next steps be? At the moment she's still employed and using up her PTO days. Once those are gone none of us really know exactly how to navigate this.