Help Needed: Metro Bank CC
Guys I need help because sometimes naguguluhan talaga ako sa Metrobank app.. Malapit na due ko at I want to know if alin dito dapat kung bayaran? I contacted CS but it's been 4 days since my second follow up and wala paring reply, puro automated emails.
Background: they charged me 750 for over the limit fee kahit na Hindi naman ako talaga nag spend over my credit limit. Nag request ako ng reversal pero pinabayad muna ako sa excess amount which is 900+ kasi naging negative na yung limit ko. Ni revert nman nila pero parang hindi tugma yung mga numbers based sa screenshots ko, nagkukusa nlng akong mag take screenshots dahil NAPAKAPANGIT talaga nag app nila, sobrang naiistress ako dyan. But anyway tinamad na ako magkwenta kung ano ba talaga kaya gusto ko nlng bayaran but I want to know if:
- Yung Total Outstanding Balance ba or Total Amount Due? (diko rin alam bakit magkaiba wala naman na akong ibang expenses, so di ko alam saan galing ang 200+ na difference)
- May charge ba sila for Overpayment if I chose to pay the outstanding balance?
TIA! :)