First post got taken down, too long I guess. Here's a more concise summary for your reading pleasure.

TLDR: Don't buy a Genesis.

I’ve owned a 2023 GV80 since 2023 and I’m pretty much at the end of my rope with Genesis service.

The car had a front suspension popping noise basically from the time I bought it. I brought it in early on, it was documented again at 14k miles, and it was never fixed. Later another shop recommended around $7k worth of suspension work.

Then in June this year it threw P2138 and went to Norm Reeves Genesis in Irving. They told me not to drive it and that it needed to be towed. They eventually brought me a loaner, then had their own employee DRIVE my supposedly unsafe car back to the dealership (after they said don't drive it, it needs to be towed)

While they had it, Norm Reeves became Clay Cooley. That turned into a complete mess. They had my GV80 for about 7 weeks, communication basically died, and the eventual Clay Cooley RO starts about a month after they actually took possession of the car.

During those same 7 weeks the car had an open fuel-leak/fire-risk recall. Genesis Corporate was told the recall had been completed. I asked for paperwork because I didn’t trust what I was being told.

It wasn't done. 7 weeks in their possession and they didn't even do the recall.

Then Clay Cooley suddenly wanted their loaner back immediately and told me they could send a repo truck for it. Meanwhile they’d had MY car for seven weeks, hadn’t completed the recall, hadn’t fixed the suspension issue, and apparently couldn’t even keep the service records straight.

Finally got the GV80 back Aug. 10. Their repair order says they diagnosed P2138, replaced the accelerator pedal assembly, tested it and the problem was gone.

I made it about 10 miles.

Check engine light came back. Scanned it: P2138 again.

Genesis Corporate got involved, sent me to another dealer 50 miles away, and I had to deal with getting the car there and making a roughly 3-hour round trip to get another loaner.

They’ve offered literally no goodwill through any of this.

The crazy thing is I was actually willing to replace it with another GV80 if Genesis handled this right. I like the car. I just have zero confidence in this particular vehicle or in the way Genesis has handled the situation.

Curious if any other Genesis owners have had Corporate step in after a dealer completely botched a warranty situation like this.

I bought a Genesis because I believed I was buying more than a vehicle.

Genesis markets itself as a luxury brand. That means premium vehicles, but it is also supposed to mean premium service, accountability, and support when something goes wrong.

My experience with my 2023 Genesis GV80 has been almost the exact opposite.

This is a long story, but the short version is this:

My Genesis developed a suspension problem almost immediately after I bought it. Years later, it is still unresolved. Then the vehicle developed a powertrain-related fault. A Genesis retailer kept it for approximately seven weeks while changing ownership, communication virtually disappeared, approximately a month vanished from the eventual repair paperwork, an outstanding fuel-leak/fire-risk recall was represented to Genesis Corporate as completed when it had not been completed, the dealer threatened to send a repo truck for its loaner, and after seven weeks the exact fault they claimed to have repaired returned within approximately 10 miles.

Then Genesis Corporate became directly involved.

Rather than taking ownership of what had happened, Genesis ultimately required me to get the still-problematic vehicle approximately 50 miles away to another Genesis retailer, made me personally make the trip to obtain transportation, offered no meaningful goodwill for what I had been put through, and has now denied my request for a repurchase under Texas lemon law.

Here is the full story.

It Started Almost Immediately After I Bought the Vehicle

I am the first titled owner of this 2023 Genesis GV80 AWD 3.5T.

It had 9,044 miles of prior fleet/demo use when it was sold to me as a new vehicle.

Almost immediately after taking ownership, I noticed a recurring popping noise from the driver's-side/front suspension area. The condition was particularly noticeable after the vehicle had been sitting and I backed out while turning.

I believe I first brought it in for this problem around November 2023 at roughly 12,770 miles. Because of what later happened during a dealership ownership transition, I no longer have that repair order.

What I do have is a December 28, 2023 repair invoice at 14,665 miles documenting the same complaint: a popping noise from the left-front suspension while backing out in the morning and turning the wheel.

The problem was not fixed.

Approximately a year later, another facility looked at the suspension and recommended roughly $7,000 in suspension-related repairs.

So this wasn't a noise that appeared on a high-mileage vehicle years after the warranty expired.

It was a condition I reported essentially from the beginning of ownership.

And it remains unresolved.

June 2026: A New and Potentially More Serious Problem

Around June 22, 2026, my GV80 developed an intermittent check-engine/powertrain-related fault and went to Norm Reeves Genesis of Irving.

I was initially unable to get a loaner.

More importantly, I was specifically told not to drive the vehicle because the fault could be powertrain-related and that the vehicle should be towed.

Eventually, a loaner was located and delivered to me.

Then something happened that still makes no sense to me.

After telling me that the Genesis was unsafe to drive and needed to be towed, the dealership employee drove my GV80 back to the dealership.

Apparently it required a tow when I would be behind the wheel, but not when one of their employees was.

That was my first indication that this was going to be anything but a normal warranty repair.

Then My Car Basically Disappeared Into a Dealership Acquisition

While my vehicle was sitting at Norm Reeves Genesis, the dealership changed ownership and became part of Clay Cooley.

And from the customer's perspective, the wheels fell off.

People I had been communicating with disappeared.

Phone numbers stopped working.

Calls went unanswered.

I struggled to find out who was responsible for my vehicle or what was actually happening to it.

Meanwhile, they still had my car.

Week after week passed.

The surviving Norm Reeves paperwork shows my vehicle there in June at 54,738 miles.

But the eventual Clay Cooley repair order begins on July 22 at the same mileage.

In other words, approximately one month of the actual time they possessed my vehicle simply disappears from the successor repair order.

The replacement invoice even listed the dealership telephone number as:

999-999-9999

This was the documentation accompanying a vehicle that had been in dealer custody for weeks.

Seven Weeks to Replace an Accelerator Pedal — and the Repair Didn't Work

Eventually, the vehicle was diagnosed with DTC P213800 — Throttle/Pedal Position Sensor/Switch "D/E" Voltage Correlation.

The repair order says the accelerator pedal circuit was tested, the accelerator pedal assembly was determined to be the problem, the assembly was replaced, the vehicle was tested, and the concern was:

"No longer present at this time."

My GV80 had been away from me for approximately seven weeks.

And remember: this wasn't the only problem I had asked them to address.

I again reported the suspension popping problem that had existed essentially since I bought the vehicle.

Their documented diagnosis amounted to driving it over bumps and checking for visible damage.

That was particularly frustrating because the condition I had repeatedly described wasn't "it makes a noise over bumps."

It was a very specific condition occurring after the vehicle sits and then backs out.

During the visit, I was also told by someone at the dealership that a person moving the vehicle had actually heard the popping sound.

Yet the final repair documentation simply said they could not duplicate the concern.

Another opportunity to diagnose a years-old warranty complaint came and went.

Then I Found Out the Safety Recall Hadn't Even Been Done

This may be the part of the story that damaged my confidence the most.

My GV80 had an outstanding fuel-leak/fire-risk safety recall.

The dealership had my vehicle for approximately seven weeks.

Genesis Corporate was advised that the recall had been completed.

Given everything else that had happened, I asked to see updated documentation proving it.

It had not been completed.

Think about that for a moment.

They had my vehicle for seven weeks.

There was an outstanding manufacturer safety recall involving the possibility of a fuel leak and increased risk of fire.

The recall wasn't performed.

Genesis Corporate was nevertheless told it had been performed.

And I only discovered the truth because I insisted on seeing the paperwork.

At that point I had to ask myself an uncomfortable question:

If I cannot trust the representation that a documented safety recall was completed, why should I blindly trust the representations about everything else they supposedly inspected, diagnosed, tested, or repaired?

But Suddenly THEIR Car Was an Emergency

After approximately seven weeks of delays, poor communication, missing documentation and incomplete work, Clay Cooley suddenly became very efficient.

They wanted their loaner back.

That day.

I explained the obvious problem: they had kept my vehicle for weeks, the process had been a disaster, and there were still unresolved issues.

I was told they could send a repo truck to recover the loaner.

That exchange perfectly summarizes this entire experience.

When it came to their property, urgency was apparently measured in hours.

When it came to my approximately $70,000 luxury vehicle, seven weeks was acceptable.

Their loaner could justify a repo truck.

My car could sit for weeks, move between dealership entities, lose a month of documented service history, leave with an unfinished safety recall and still have unresolved warranty problems.

I don't dispute that the loaner belonged to the dealership.

I dispute the extraordinary double standard in how urgently they protected their property compared with how casually mine was treated.

August 10: They Finally Gave Me My Vehicle Back

After approximately seven weeks, I finally received my GV80 back on August 10.

The paperwork said the accelerator-pedal fault had been diagnosed.

The part had been replaced.

The vehicle had been tested.

The problem was no longer present.

I drove approximately 10 miles.

The check-engine fault returned.

I scanned the vehicle.

P213800.

The exact same code.

Seven weeks.

The dealership transition.

The phone calls.

The missing records.

The loaner ordeal.

The repo threat.

The recall that wasn't actually completed.

And after all of that, the principal reason the vehicle had gone into the dealership in the first place had not even been successfully repaired.

I was right back where I started.

Then Genesis Corporate Sent Me 50 Miles Away to Deal With It

At this point Genesis Motor America was directly involved through Corporate case #43043015.

The former Irving location was no longer operating as a Genesis retailer.

Genesis Corporate directed me to another Genesis dealer in Weatherford, Texas — approximately 50 miles from my home.

So after everything that had already happened, I once again had to deal with moving the broken vehicle.

I had to coordinate getting the GV80 there and personally travel to Weatherford to obtain the replacement loaner.

That turned into roughly a three-hour round trip.

And the timing made it even more frustrating.

This happened on the last day I had with my oldest child before her first day of school.

Instead of spending that time with her, I was dealing with a problem I had already spent seven weeks waiting for Genesis and its retailers to solve.

I also didn't have the luxury of simply refusing to go.

I needed a functioning vehicle so I could transport my child to school the following morning.

That's the kind of thing that doesn't appear on a repair order.

It doesn't show up as a diagnostic code.

But it is absolutely part of the ownership experience.

And Genesis Corporate's Response?

Throughout this process I repeatedly sought help from Genesis Corporate.

I wasn't demanding some absurd windfall.

I wanted someone to take ownership of the situation.

I asked for a manufacturer-assisted repurchase because, after this history, I no longer have reasonable confidence in this particular vehicle.

I even made clear that I had not necessarily given up on Genesis.

I told them that if they handled this appropriately, I was willing to replace this GV80 with another Genesis.

In other words, Genesis had an opportunity to turn one spectacularly bad ownership experience into a customer-retention story.

I asked, in the alternative, for meaningful manufacturer-backed trade assistance.

I asked for goodwill.

I asked for warranty consideration.

I asked for some recognition that this experience was nowhere remotely close to what Genesis advertises as luxury ownership.

To date, Genesis Motor America has offered me no meaningful goodwill whatsoever.

No meaningful compensation for the weeks of disruption.

No meaningful trade assistance.

No meaningful warranty extension that makes me whole for what has happened.

No meaningful recognition of the time and burden transferred to me because its retail network failed.

August 14: Buyback Denied

Genesis Motor America has now completed its review.

Its written response says:

"We have determined that a repurchase is not warranted under your state's lemon law."

That's it.

After everything above, Genesis's position is essentially that it does not believe Texas lemon law requires it to buy the vehicle back.

Interestingly, Genesis's own letter separately states that the remaining terms of the vehicle's warranties continue to apply.

And that distinction is important to me.

Because there is a much bigger question here than:

"Can Genesis legally avoid a lemon-law repurchase?"

The question I think prospective Genesis buyers should ask is:

"Is this how a luxury manufacturer should treat a customer even if it believes it technically doesn't have to buy the vehicle back?"

Because those are two very different standards.

This Wasn't One Bad Repair

Any one of these things might be explainable individually.

Taken together, they tell a very different story.

I bought a new Genesis and reported a suspension defect almost immediately.

It wasn't fixed.

Years later, it remains unresolved.

The vehicle then developed an engine-management fault.

I was told not to drive it and that it required towing.

The dealership itself then drove it.

My vehicle was caught inside a dealership acquisition.

Communication collapsed.

Approximately a month disappeared from the eventual service paperwork.

The replacement paperwork contained a fake placeholder telephone number.

My longstanding suspension problem once again went unresolved.

A fuel-leak/fire-risk recall wasn't performed despite the dealership having my vehicle for approximately seven weeks.

Genesis Corporate was told the recall had been completed.

I discovered otherwise only because I demanded proof.

The dealership then demanded immediate return of its loaner and told me a repo truck could be sent.

My vehicle was finally returned as repaired.

Approximately 10 miles later, the exact same P213800 fault returned.

Genesis Corporate then sent me roughly 50 miles from home to get the still-unresolved vehicle back into the Genesis service network, costing another three hours of my time and part of an important day with my daughter.

And after all of it:

Genesis denied the repurchase and has offered no meaningful goodwill.

This Is What Bothers Me Most

Cars break.

Luxury cars break.

I understand that.

That isn't why I'm writing this.

A luxury brand earns its reputation by what happens after something goes wrong.

Genesis wants to compete with Lexus, BMW, Mercedes-Benz, Audi and other established luxury manufacturers.

That requires more than building a beautiful vehicle and giving customers a nice showroom experience when they buy it.

It means having a service network capable of supporting the product.

It means records don't disappear because a dealership changes owners.

It means a safety recall isn't reported as complete when it isn't.

It means a dealer doesn't have your vehicle for seven weeks only to return it with the exact same fault.

It means the customer shouldn't have to become the service coordinator, investigator, document auditor, tow coordinator and escalation manager just to get his own vehicle repaired.

And when the system completely fails a customer, Corporate should step in and make it right.

That's where Genesis has disappointed me most.

The dealers failed.

But Genesis Motor America had every opportunity to rescue the experience.

Instead, after reviewing this entire history, Genesis has so far decided that doing only what it believes it is legally obligated to do is enough.

For a company selling a luxury experience, I don't think it is.

Why I'm Posting This

I'm not posting this because I expect Reddit, Facebook, a forum or social media to repair my car.

I'm posting it because people considering a Genesis deserve to know what the ownership experience can look like when something goes seriously wrong.

Most reviews tell you how quiet the GV80 is.

How nice the interior is.

How much equipment you get for the money.

Those things are all true.

I liked this vehicle enough that, even after much of this happened, I was still willing to buy another Genesis if the company resolved this one fairly.

That should tell you something.

But there is another part of luxury ownership that can't be evaluated during a test drive:

What happens when you actually need the manufacturer.

This is what happened when I needed Genesis.

I have repair orders.

I have diagnostic codes.

I have the recall documentation.

I have the timeline.

I have the correspondence.

I have Genesis's written denial.

And I am happy to document the experience rather than asking anyone to simply take my word for it.

Genesis Motor America still has an opportunity to change the ending of this story.

If they do, I will update this publicly just as openly as I am posting it now.

But as of today, this is my experience as a Genesis owner.

And prospective buyers can decide for themselves whether this is the level of support they expect from a luxury brand.