Help needed please
I received a message in my mygov inbox, said it was an income and assets update, that I need to review and update my bank account details.
I have never received a message like this, I don't really use the online services & call them whenever I need to update, I went into the centrelink app & banking summary and it had incorrect details in my account, there were two dates when it was last updated , one account , my main account, was 2 years ago and the other savings account was 4 years ago. I've never seen that amount before on their app so I must never have opened the banking summary before.
Both amounts were not right, my main account showed 6,000 *more* than there actually was in the account on that date 2 years ago, and my other account showed 400 *less* than there actually was on that date 4 years ago.
I'm completely confused and very anxious.
In my main account where it was showing in the app there was 6000 more than there actually was, there was a transfer a few days prior to that date of a few thousand from a family member that I had reported to centrelink as I always do, I took a reference number at that time but I can't find it now. I called them on the date that it said there was 6000 more than there was in my account, I called them to declare that my family member had given me money.
What should I do?
Should I just update the app with the amount in both accounts as they are today or ring them up to explain?
The few thousand my family gave me is now in my savings account, back on that date it was in my main account, and my main account now has pretty much nothing in it as I'm just about to be paid dsp. I transfer my own money between the two accounts all the time to save and pay bills etc.
If I just update the app could they send me a robodebt ?
Do you have to let them know when your balance decreases? I thought it was only when you received, gift or earned money or if your account increases by 2000.
The *combined* amount of both my accounts is 6000 less than there was on that date 2 years ago, the combined amount hasn't increased, but the amount stated on their app for my accounts two & four years ago was never correct to begin with