Instagram/FB account disabled out of nowhere, appeal filed 2 min later that I never submitted — Meta admits it looks like a hack but won't fix it. 12+ days, zero human help.
Posting this because I've spent the last two weeks completely stuck and I'm hoping someone here has been through this or knows how to actually get through to a human at Meta.
On August 6, my account got disabled with zero prior warnings, zero strikes. Two minutes after it was disabled, an appeal was filed on the account — an appeal I never submitted. The appeal got denied for being "underage," which makes no sense since I'm obviously not.
Fast forward through 12 days of trying to reach a human (had to use a second account just to open support cases), two case numbers, and endless generic copy-paste responses about "grave violations" with zero specifics or evidence given.
Today I finally got a real support agent (Miguel) on the phone. He told me flat out that the only way that appeal could've been triggered is if someone actively clicked it — meaning someone else accessed my account. He also thinks whoever did it changed my birthdate/age on the account to get it flagged and disabled. He transferred me to a "hacking specialist"... and then the chat just dropped. No follow-up since.
This account is literally how I make my living — client contacts, work history, years of content, all gone. I know I didn't violate anything. And Meta's own agent basically confirmed it looks like unauthorized access, yet there's still "no way" to fix it per their own canned response.
Has anyone actually gotten a hacked/wrongfully disabled account back? Is there a specific escalation path, a real email, anything that's worked? Also looking into small claims court in FL — anyone done that against Meta?
Any advice appreciated, I'm losing my mind over this.