u/JHobs216

I put an order in which I received on time - however, Wayfair sent the wrong item entirely.

When advising customer service they truly couldn’t care less and just say things like “well we have to wait 1-2 business days for the manufacturer to respond” .. what is the manufacturer responding to? “Ohh yeah we sent the wrong item” to then go through the shipping process.

I finally got them to issue a replacement at which they are just sending it via normal shipping which is going to take quite awhile even though I advised multiple times of the urgency pertaining to the product.
When saying to them I would really like it to be shipped expedited they just don’t give a shit and say “ah we can’t do anything as that’s not our policy”

This is why most people shop on Amazon, because when they mess up (which happens a lot) they at least expedite the item out to you.

Anyone else have these issues or know of anyway to have them actually help?

I have no plugs or spots available for wired rears, so that somewhat limits my options.

I have been reading a bunch of the posts about 2 specific bars:

1. JBL 1300mk2 - love that there is the detachable truly wireless speakers available as I can throw right behind our couch on each side on a table.

2. Samsung 800F or 900F - been reading great things about these units.

I wanted to get some opinions to see if you think the 5 to 600 price difference is worth it for the JBL.

Nighttime watching will be slightly lower due to not waking kids.

Any insights would be great or even any other recommendations.