r/wayfair

There is no way I’m purchasing from Wayfair again after issues I’ve dealt with personally but also what the public seems to be saying lately. What are the safe alternatives?

FTR: I’ve spent over 8k in the last 10 years with them (including an AllModern purchase). I’ve experienced much of the good and much of the bad, so I’m being genuine when I ask this.

Interested in hearing of good experiences with smaller businesses. I get so many ads for so many different companies that I hardly know where to look/who to trust. Reviews seem so manufactured lately, easy to fake, so I don’t trust much of what I see. So I want some real humans to hopefully share what they know :)

I was buying cabinet's totaling $660.
The cart displayed "your purchase is worth $33 in rewards if you join now."
The fee was $29/yr but I was going to be buying a few more items if I liked what I received... So I completed the rewards purchase.
It took me back to the cart for the cabinets and prompted me $40 off your purchase if you apply for and use a wayfair credit card...
So I did.
Congrats on being accepted... here are your benefit ... Halfway down the list is "FREE Wayfair Rewards Membership"
I contacted customer service.
"Under no circumstances do they refund rewards membership fees once paid."

2 minutes was the entire time I was a member before getting the credit card and getting "Free" membership. It is a sequence of events designed to get you to unnecessarily pay for the rewards membership. If it wasn't they would not ask until after presenting the credit card offer.
I've filed an FTC complaint and one with the State Attorney General.

Trying to use my up July credits and nothing is working today, anyone else?

Just a PSA for anyone ordering large items.
Don’t order large items if you need them within a reasonable timeframe, or make sure you are bothering customer service to find your item when updates stall because they don’t label them as lost in transit on the order tracker.

I had a sectional shipped the end of June and updates stalled July 1st. I assumed there was a delay but they had an estimated delivery date of July 24th listed. I reached out to the chat bot over the last week and was assured the secondary carrier would reach out to schedule delivery, well I called the secondary carrier today (delivery day) and they don’t have the package.

It’s going to be an additional 11 days before I get an update on the shipping status because it has been labeled as lost in transit. Who knows how long before I receive the item at home after it is located at the warehouse in another state.

I know this is a first world problem but it’s going to be months before I can receive an in stock item with no way to cancel the order because it has technically shipped.

i really don’t have a budget so link whatever but try to link rugs you already have and could leave a good review on

Is the website down? Trying to order a couch

I have been intermittently ordering without a better alternative. Recently ordered 1000$ worth of sofa and swivel chairs ... And it's been an experience.

The materials are different. The price kept fluctuating and dropped by 12% after a week. Found the same one on Walmart for 100$ less.

Worse, the material is completely different than described. A whole bunch of it was vacuum packed in weird packaging. So I don't have a way of cleanly returning it.

The unbelievable part is, the advertised 30 day free return is not exactly free. There's some convoluted stuff to figure out the actual terms and conditions.

It's a fancy drop shipping website.

Wayfair had a class action lawsuit on 2019 due to swelling furniture infested with bed bugs.

Appears that problem has not gone away. You can find more recent posts on Reddit about it and unfortunately now I'm going through my own nightmare.

Just assembled an upholstered bed frame and woke up a few days later with bed bug bites on my back and legs. Never dealt with this before and have not traveled or purchased any other furniture that could explain this. So disgusting and awful.

Update 7/16

I just looked up the warehouse my Latitude Run bedframe came from Romeoville, Illinois and it looks like they were fined by OSHA for a serious violation but it does not seem to specify what that violation was. This was in 2024 and in response to a complaint. Link :https://www.osha.gov/ords/imis/establishment.inspection_detail?id=1730993.015

Back in June, we ordered a sectional from Wayfair. We were so excited because we had just moved into our new house 1,000mi ACROSS THE COUNTRY, and this was the centerpiece of our living room. (it was significantly cheaper than ordering it directly from the manufacturer because of a 4th of July promo being run on Wayfair)

Delivery day comes…

They deliver HALF THE SECTIONAL.

Not only was half of it missing, but the piece that did arrive looked like it had been through a war. It had scratches all over it and looked like a dog had gotten into it. It was damaged right out of the box.

So I spend an hour on the phone with Wayfair getting everything sorted out. To their credit, the agent was very helpful. Since the sectional had gone up in price, they locked the original sale price for us while we waited for the refund to process so we could reorder without paying hundreds more.

Refund finally processes.

We reorder the exact same sectional using the price lock. The agent who originally helped us actually selected the sofa for us, so I wasn’t worried about ordering the wrong thing.

Fast forward to yesterday.

The replacement sectional arrives.

Because it’s a huge couch, we paid movers to bring everything inside and assemble it.

They get the entire thing put together…

…and it’s the WRONG ORIENTATION.

We ordered a left-hand-facing sectional.

Wayfair sent us a right-hand-facing sectional.

It physically doesn’t fit our room. The entire reason we ordered the left-hand-facing version was because that’s the only orientation that works with our layout.

So after paying movers to assemble it, we had to immediately start taking pictures and call Wayfair again.

Cue another hour and a half on the phone.

Now we’re right back where we started:

Wait for another refund.

Use another price lock.

Reorder the correct sectional.

Pray to God that the third time is actually the charm and a left-hand-facing sectional shows up.

At this point, I’ve spent 2.5+ hours on the phone, dealt with multiple deliveries, coordinated movers, and still don’t have the couch we originally ordered back in June.

Has anyone else had this level of bad luck with Wayfair? I feel like I’m living in the world’s longest episode of couchgate. 😭

I ordered blackout curtains across two separate orders. The blackout liner came back mismatched between them. Same product, same listing, different fabric. That is not a fluke. That is a company that cannot control what it ships.

Fixing it has been its own project. Replacements, a return, and hours chasing a problem I did not create.

Their support account replied here and on other reviews saying they were "so sorry" and had sent a DM to help. They never responded to that DM or my email. It was theater. The public apology exists for everyone reading, not for me.

I would never recommend Wayfair to anyone.

In February, I ordered an open box bedframe. It arrived, but the box contained only about a quarter of a bedframe. After a huge amount of hassle (they wanted me to identify the missing parts but no manual or parts list was included) they said they couldn’t fulfill my order. I asked for a refund and for them to arrange pick up. They gave me a refund, but said since they refunded it, the case was closed so they couldn’t arrange pick up. I complained and they said they’d escalate it to management and I would get a response the next day. Six months later, no response and I still have a useless quarter of a bedframe sitting in my garage. Now I have to figure out how to get rid of it. I am so annoyed and unimpressed.

Just moved and did not receive the new home Wayfair 15% code - anyone not using a code they got? TY in advance ♥️

I have twice purchased bathroom sinks from wayfair and 2 experiences years apart they are unable to delivery the product intact. This time they are refusing to do anything to rectify the situation. I open the box and the sink is in 5 pieces!!! Never buy anything from them they are a totally disreputable company. They even make their chat box dysfunctional so that the typing rate is slow as possible to make it more difficult to complain!!! AVOID to avoid being ripped off and frustrated.

Wayfair took a simple curtain order and turned it into a months-long exercise in incompetence.

I ordered blackout panels. What arrived wasn't one consistent product. The panels came with different backing materials across sets, which is not a minor cosmetic quibble when the entire point of blackout curtains is that they match and they block light. This is Wayfair's core failure: they list a product, ship you something else, and act like you're the unreasonable one for noticing.

So we started a return. Wayfair charged us a shipping fee. For their error. Let that sink in. They sent the wrong product, and billed us for the privilege of correcting it. Then they sent the wrong curtains again.

What followed was hours with customer service. Not minutes. Hours. Reps who couldn't follow a straightforward description of the problem, who made us re-explain it from zero every single time, and who were frequently rude about it. There is no continuity, no accountability, and no apparent interest in solving anything. You are just a ticket to be closed.

The pattern is clear: ship wrong, charge the customer to fix it, ship wrong again, then stonewall until you give up. That's not bad luck. That's a business model.

Never again.

We received a cabinet with FIVE boards missing. They offered me a 25% refund to keep the item and said no return was available. WHAT AM I SUPPOSED TO DO WITH HALF A CABINET??? It can't be assembled at all. This is a huge scam and now I'm out $300.

Update: I threatened contacting the BBB and they issues a refund. Thanks all