r/wayfair

I also got an email this morning asking me to pay for the wayfair rewards I had. I purchased an office chair 5 months ago and now they want their money back.

I also called the customer service and wayfair credit card company and my call was useless.

I hope somebody sues them....

Anyone else getting hit with emails from Wayfair claiming you owe money on old orders from months ago? I got three emails this morning. Looks like they had pending charges on the Wayfair credit card equal to promo credits on each order. The promos applied and the equivalent amount remained pending. Now they want their money!

I am extremely disappointed with Wayfair and the way this situation was handled. To be clear, I do not fault Alex personally. He was polite, but unfortunately, he was no help because he ultimately told me there was nothing he could do. And apparently, that is Wayfair’s answer when they decide to change the terms of a transaction months after the fact.

I made a purchase in June 2026 and used Wayfair Rewards toward that purchase. The rewards were available in my account, were applied to the order, and were deducted from my rewards balance. The transaction was completed.

Then, FOUR MONTHS LATER, in October 2026, Wayfair sent me an email claiming that they had undercharged me for the item because the rewards I used supposedly were not actually available.

Excuse me? If those rewards were not available, how were they deducted from my rewards balance and applied to my purchase in the first place? I did not make an error at checkout. Wayfair processed the transaction, accepted the rewards, and completed the purchase. I reasonably considered the transaction closed.

I specifically told customer service that I did not authorize any additional charge to my payment method. Their response? There was nothing they could do about it.

That is completely unacceptable. A company should not be able to come back four months after a completed purchase and essentially say, “We made a mistake, so now you owe us more money,” and then act as though the customer has no choice but to accept it.

If Wayfair made an error when processing my order or applying my rewards, that is Wayfair’s mistake—not mine. Customers should not be responsible for accounting errors made by the company months after a transaction has been completed.

This experience has seriously damaged my trust in Wayfair. If a company can retroactively change the amount charged on a purchase four months later and tell the customer there is nothing they can do, then what exactly is supposed to give customers confidence that the price they pay today is actually the final price?

Very disappointing, Wayfair. I expected much better.

Wayfair delivered an order to the wrong address and will not replace or refund. Is actually asking for a police report.

I’m wondering if anyone has dealt with something similar with Wayfair and can tell me what to expect.

Back in August, I ordered a queen bed from Wayfair for around $2,000. The original shipment ended up being completely messed up — tracking showed that the package was somehow delivered to Illinois, even though I live in Canada.

Wayfair acknowledged the issue and told me they would send me a replacement at no additional cost. Great… except that has turned into another nightmare.
It has now been over a month, and I still don’t have the bed.

The replacement was supposedly expected by October 6. October 6 came and went, and there was still no delivery and basically no useful tracking update.
The latest tracking has shown things like “Check in to exception handling area (at carrier facility) – destination terminal,” which obviously isn’t exactly reassuring.

At this point, after weeks and weeks of waiting and dealing with customer service, I finally asked Wayfair for my money back yesterday. I’m completely over it. This was a $2,000 purchase that I’ve been waiting on since August.

My question is: If Wayfair processes/refunds my money, will the replacement packages still be delivered if they’re already somewhere in transit? Or will they stop/retrieve the shipment?
Has anyone had Wayfair refund them while a replacement shipment was already in transit? Did you still receive the package?
Also, I’ve been reading other people’s experiences online and apparently I’m definitely not the only person who has had issues with Wayfair shipments getting lost/misrouted and replacement orders taking forever. At this point I’m just trying to figure out what happens next.. and if I should still hold out in hopes this comes or buy a new bed frame from elsewhere 🥲

Has anyone else been hit with a wave of "we undercharged you" emails from Wayfair? I just got multiple emails like this all at once today for different orders across several months. The emails are legitimate.

Wayfair is claiming they undercharged me on various orders and will process separate charges to my original payment method by October 16th for the outstanding balances.

They say they "identified that you were not charged the full amount" at the time of purchase, and they're charging me the differences now.

Not sure how they could make this mistake on so many different transactions across multiple months. If this was Wayfair's error in their billing system, they should absorb the cost, not pass it to customers months later. Others will probably disagree with me.

Is this happening to others? And if so, have you guys contacted Wayfair about it?

Has anyone had issues with a Wayfair large parcel order? I ordered a 7 foot folding pool table on Wayfair a bit over a month ago and it said it was slated to come a couple weeks later. A couple weeks go by and then the morning of the day it said it was supposed to come I see that it was cancelled for no reason and not assigned a new delivery date. I called the large parcel support line and they helped me schedule a new date about for about a week later. Another week goes by and the exact same thing happens where it’s cancelled the morning of delivery… I called the large parcel support line again and the agent tells me there was an issue with what facility the table was actually at and that she fixed it in the system for me. She scheduled a new delivery date for a couple days later and told me it should actually come then. A couple more days go by, and again, the delivery is cancelled the morning it was supposed to come. I called the large parcel support line for the third time and told the agent it has already been cancelled and if there was anything that can be done to ensure it actually comes this time. He told me he would put a flag in the system to mark it as high priority. A couple days go by, and lo and behold, the delivery was cancelled again. I call the large parcel line for a fourth time, and the agent told me she had no idea what was going on. She asked her manager and they said they could put in a new order for me or I could take a full refund. Still holding out hope, I asked her to put in a new order. Well… the new order was supposed to come today but I never got a text and the table has never come. Will likely just take the full refund, but incredibly frustrated at the time wasted trying to get the table delivered. Anyone else experienced something like this or been able to resolve it?

TLDR: ordered a pool table on Wayfair. Delivery has been cancelled 4+ times with no explanation, and large parcel support doesn’t know what’s wrong